VCA ~ Van Cleef Arpels Discussion thread!

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Just got my YG 5 motif back from shortening and I’m so glad I sent it to be done. When I got home I noticed something I hadn’t seen before. The jump ring that attaches the clasp to the bracelet isn’t soldered shut. Is this typical? If so, I’m surprised given VCA’s history of being very detail oriented?
VCA has poor findings. It's a way of saving money for them. The same with their short short posts. They are trying to save gold. They also put super thin posts on earrings like the fleurette, and the "la pousette" backings don't fit the ear properly and they can flop. Their normal spring ring closures are not the best. So the answer is this is common. Good thing you noticed it. Get it soldered shut. I've had lot of little problems like this with VCA. It is disgraceful. The place to save money, it not with poor findings. I agree with you.
 
VCA has poor findings. It's a way of saving money for them. The same with their short short posts. They are trying to save gold. They also put super thin posts on earrings like the fleurette, and the "la pousette" backings don't fit the ear properly and they can flop. Their normal spring ring closures are not the best. So the answer is this is common. Good thing you noticed it. Get it soldered shut. I've had lot of little problems like this with VCA. It is disgraceful. The place to save money, it not with poor findings. I agree with you.

I had no idea! Thank you for helping me reset my expectations. Do you know if VCA will solder it or if I have to take it to a third party? It seems like a fairly thick piece of metal but I can be pretty rough on my things.
 
I had no idea! Thank you for helping me reset my expectations. Do you know if VCA will solder it or if I have to take it to a third party? It seems like a fairly thick piece of metal but I can be pretty rough on my things.
VCA will do it. Only have them work on the jewelry so they are responsible and can replace something if it's done wrong. My posts of ;my new earrings fell off 3 times. I was furious! i could have soldered them on. Just wear it at home a few times to make sure it doesn't fall off and it's fine. I do that with all my jewelry as a precaution. I was sitting watching tv with my new diamond fivole earrings (large) and one was on the couch. I was screaming. Imagine if I had been out. Then they fixed it put on new posts. It happened again, it wasn't lasered properly. Then the posts barely came out of my ear. Then they made them an inch long so they hit the back of my neck. Horrid. The jewelry store that sold them finally just cut them down for me. Very poor workmanship. Now I am going to have the posts changed on my large fleurette diamond earrings. They are too thin My SA said "you're hardly the only one! Each week there are people complaining about posts and they have to be replaced." I don't have their bracelets but that's another major source of complaints. Just have them solder it. And if you have earrings make sure the posts are soldered in, or lasered.
 
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VCA will do it. Only have them work on the jewelry so they are responsible and can replace something if it's done wrong. My posts of ;my new earrings fell off 3 times. I was furious! i could have soldered them on. Just wear it at home a few times to make sure it doesn't fall off and it's fine. I do that with all my jewelry as a precaution. I was sitting watching tv with my new diamond fivole earrings (large) and one was on the couch. I was screaming. Imagine if I had been out. Then they fixed it put on new posts. It happened again, it wasn't lasered properly. Then the posts barely came out of my ear. Then they made them an inch long so they hit the back of my neck. Horrid. The jewelry store that sold them finally just cut them down for me. Very poor workmanship. Now I am going to have the posts changed on my large fleurette diamond earrings. They are too thin My SA said "you're hardly the only one! Each week there are people complaining about posts and they have to be replaced." I don't have their bracelets but that's another major source of complaints. Just have them solder it. And if you have earrings make sure the posts are soldered in, or lasered.
Their quality is not what it used to be. Sadly. Still not over the fact that the Blue Agate bracelet with hairline scratches I rejected was sold to the next customer that didn't check it out properly! Check and re-check, ladies!
 
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That's disgraceful. It's taking them 1 year to get a few agate necklaces and bracelets back in stock. It's a joke. The company is in disarray.
I went to purchase something malachite. The earrings were a joke. One earrings was completely plain. It had no white or black lines it in. It was completely plain. The other earring was darkly colored in black with some white. Clearly, an idiot could see those two motifs didn't go together and looks ridiculous on the ears. Their repsonse was "It's VCA! If Paris says it's fine, it's fine." No one liked them, no one would buy them. But they will try to sell them to someone and convince them it was beautiful. They had a long malachite neckace with the same problem. One side had plain malachite, the other side was heavily colored. It's bizarre. The SAs said there is nothing they can do. That's what Paris sent. over Customers were complaining. Very poor quality control. Who is putting these necklaces together, a total incompetent? It's disgraceful. It isn't rocket science. Just be careful and watch your products. The CEO and people in charge such as N. Boss need to be fired. Too much partying and not enough attention to detail. I haven't seen them crowded for a long time.
 
VCA was very lucky with the Alhambra collection, but they must be hurting with so many good reproductions out there. They are probably trying to maximize their profit by reducing their costs with quality. Tough business!
 
Their quality is not what it used to be. Sadly. Still not over the fact that the Blue Agate bracelet with hairline scratches I rejected was sold to the next customer that didn't check it out properly! Check and re-check, ladies!
This is kind of outrageous...wow. I had no idea. I guess real ‘vintage’ may be the way to go...sigh.
 
VCA has poor findings. It's a way of saving money for them. The same with their short short posts. They are trying to save gold. They also put super thin posts on earrings like the fleurette, and the "la pousette" backings don't fit the ear properly and they can flop. Their normal spring ring closures are not the best. So the answer is this is common. Good thing you noticed it. Get it soldered shut. I've had lot of little problems like this with VCA. It is disgraceful. The place to save money, it not with poor findings. I agree with you.
I thought for earrings we can ask for the posts to be extended and soldered on. I vaguely recall reading somewhere that this service is free? If it is a free service for additional work, it does not seem money saving in a long run?

I wont go into details about my last brush. But suffice it to say, I was told, if a piece makes it to the boutique, it has passed many rounds of stringent inspections. So the unspoken conclusion is if there is a fault, it does not lie with the pieces .... but the SAs/managers have been helpful and do go out of their way to assist. I like this part of the services best!
 
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