VCA ~ Van Cleef Arpels Discussion thread!

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Shop Van Cleef & Arpels at Fashionphile
#15,212
Jinsun said:
I haven’t been on in a while....tried to catch up reading all the posts that I forgot to ask my question.

I have two pottery barn McKenna jewelry box. Large and the vertical armoire.

I was wondering how everyone keeps their earrings. My armoire has a deep drawer and I keep my earrings in there in their pouches. But when I’m searching for a specific pair, it takes a while to go through each pouch. I was thinking about writing on the outside of the pouches with a pen or a sharpie lol. I haven’t yet so I’m wondering if I should just take them out of the pouches. But I have so many earrings from other designers I just don’t know how I should store my vca earrings. My other earrings are laying where the rings should go.
Click to expand...
The items I wear practically daily all sit in a large jewelry tray (size of a breakfast tray) on a dresser. The expensive jewelry I wear less often gets stored in their pouches in a safe. I store all the boxes and certificates seperately - our walk in has cubbies at the top of closet that are perfect for boxes and such I do not need to reach daily. Lots of room for more! The not as expensive jewelry gets stored in the dresser drawer and a large jewelry box. My system works for me.
 
  • Like
Reactions: texasgirliegirl, jimmie staton, cherylc and 1 other person
#15,213
Can I rant about H here? I paid 50% deposit over a year ago for a pink sapphire Kelly bracelet but as of today H is still unable to deliver.. I got so annoyed that I’d like to cancel the preorder and get a refund now but dunno if this possible. Does anyone have similar experience with H before? *sigh* I should really stick with VCA for jewelries...
 
  • Like
Reactions: Bee-licious and jimmie staton
#15,214
papilloncristal said:
Can I rant about H here? I paid 50% deposit over a year ago for a pink sapphire Kelly bracelet but as of today H is still unable to deliver.. I got so annoyed that I’d like to cancel the preorder and get a refund now but dunno if this possible. Does anyone have similar experience with H before? *sigh* I should really stick with VCA for jewelries...
Click to expand...
Have you asked them for the money back? Do you still want bracelet?
VCA does not have the greatest return policy but I have gotten full refund on credit card before since I got approval ahead.
 
  • Like
Reactions: jimmie staton
#15,215
lynne_ross said:
Have you asked them for the money back? Do you still want bracelet?
VCA does not have the greatest return policy but I have gotten full refund on credit card before since I got approval ahead.
Click to expand...

I’m asking another SA from another boutique about the deposit policy as I was thinking if I cannot get a refund then at least I don’t want to break the relationship with the SA who took my deposit. Pretty sure if I ask her for a refund she will cut me off from her client list so I want to make sure that I can get a refund first.
 
  • Like
Reactions: jimmie staton
#15,216
papilloncristal said:
I’m asking another SA from another boutique about the deposit policy as I was thinking if I cannot get a refund then at least I don’t want to break the relationship with the SA who took my deposit. Pretty sure if I ask her for a refund she will cut me off from her client list so I want to make sure that I can get a refund first.
Click to expand...

Perhaps you can talk with her and explain that the item that you prepaid for does not seem to be ever coming into stock. If you ask her if you can get a refund for the item that is not coming and purchase another item instead, perhaps you will not impact the relationship.
 
  • Like
Reactions: Bee-licious, texasgirliegirl, jimmie staton and 1 other person
#15,218
papilloncristal said:
Can I rant about H here? I paid 50% deposit over a year ago for a pink sapphire Kelly bracelet but as of today H is still unable to deliver.. I got so annoyed that I’d like to cancel the preorder and get a refund now but dunno if this possible. Does anyone have similar experience with H before? *sigh* I should really stick with VCA for jewelries...
Click to expand...

papilloncristal said:
I’m asking another SA from another boutique about the deposit policy as I was thinking if I cannot get a refund then at least I don’t want to break the relationship with the SA who took my deposit. Pretty sure if I ask her for a refund she will cut me off from her client list so I want to make sure that I can get a refund first.
Click to expand...

Are you kidding me? I think this is outrageous. They have your money for over a year and you're afraid of them! They should be afraid of you.

You have every right to be annoyed if not upset. You have every right to request a refund. They have an obligation to timely fulfill and order, after which you have a right to a full refund if they cannot deliver. There's no reason to be afraid--frankly they should be apologizing to you.

I'd ask to see the store manager and cancel. Be firm and ask for a refund. Any manager worth her salt should be concerned about losing your business.

Finally, if you still want the bracelet, ask your SA to give you a call should it ever arrive.

They don't have the right to take you money and then abandon you.
 
  • Like
Reactions: Bee-licious, Candice0985, texasgirliegirl and 5 others
#15,219
I’m sure many of you have heard this fun news, but many new combos are available using stones in the existing collection with new metal combinations (white gold/pink gold and onyx, grey MOP and many combos, pink gold and chalcedony magic earrings etc). Turn around is 2-5 months, but no special order fee. My SA said it is for VIP only, but I have never purchased high jewelry and am not a VIP, so I think any existing customers with a decent purchase history will be approved.
I think I will order chalcedony and pink gold magic earrings or a GMOP combo.
 
Last edited:
  • Like
Reactions: gagabag, allure244, Bee-licious and 8 others
#15,220
nicole0612 said:
I’m sure many of you have heard this fun news, but now any stone in the existing collection can be ordered in any metal combination (white gold and onyx, rose gold and carnelian, yellow gold and chalcedony etc). Turn around is 2-5 months, but no special order fee. My SA said it is for VIP only, but I have never purchased high jewelry and am not a VIP, so I think any existing customers with a decent purchase history will be approved.
I think I will order chalcedony and rose gold.
Click to expand...
I had not heard, thank you for sharing!!
 
  • Like
Reactions: nicole0612 and Deleted member 626500
#15,221
nicole0612 said:
I’m sure many of you have heard this fun news, but now any stone in the existing collection can be ordered in any metal combination (white gold and onyx, rose gold and carnelian, yellow gold and chalcedony etc). Turn around is 2-5 months, but no special order fee. My SA said it is for VIP only, but I have never purchased high jewelry and am not a VIP, so I think any existing customers with a decent purchase history will be approved.
I think I will order chalcedony and rose gold.
Click to expand...

I heard this as well.
 
  • Like
Reactions: BBC and nicole0612
You must log in or register to reply here.
Top