Van Cleef - VCA price increase thread *please include location*

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#811
tenshix said:
That is a terrible policy for VCA Japan. I feel that as a paying customer especially with 100% deposit they should hold on to the item for you until you are ready to pick it up. It’s not as if it costs them money to store these small size items.
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Also get this, I had to choose between a box or a travel bag for a 20 motif purchase. I was not even asked if I would like to have a glass of water. I would only shop there while the exchange rate is in my favour.
 
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#812
honhon said:
Also get this, I had to choose between a box or a travel bag for a 20 motif purchase. I was not even asked if I would like to have a glass of water. I would only shop there while the exchange rate is in my favour.
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My goodness this sounds terrible! May I know which location you went to? It is normal policy to offer water/champagne and we are entitled to the pouches and cleaning cloths with purchase if they are in stock. I must say I haven’t had the best service in multiple VCA locations in Tokyo (prior to Covid) but it was never this bad.

I would be very upset if I paid 100% deposit now only to be told I had to pick it up within a month of their timeline or it will be forfeited, plus their weird box or pouch policy only. Yikes. I wonder if they only do this to foreigners or if they treat their local clientele the same way.
 
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#813
tenshix said:
My goodness this sounds terrible! May I know which location you went to? It is normal policy to offer water/champagne and we are entitled to the pouches and cleaning cloths with purchase if they are in stock. I must say I haven’t had the best service in multiple VCA locations in Tokyo (prior to Covid) but it was never this bad.

I would be very upset if I paid 100% deposit now only to be told I had to pick it up within a month of their timeline or it will be forfeited, plus their weird box or pouch policy only. Yikes. I wonder if they only do this to foreigners or if they treat their local clientele the same way.
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I have shopped at Ginza Maison in 2021 and Mitsukoshi Nihonbashi just few days ago. Ginza Maison did not offer me a travel pouch, I just realised after a few days after, and I didn't care much as I always had extra pouches from my generous Singapore SA. Plus 2021 was in the midst of covid so it was more natural that the drinks were not offered....until just a few days ago I shopped at Mitsukoshi Nihonbashi and I asked for a travel bag and they asked me to choose! And no, the drinks were never offered during they processed the sale haha. And upon my request for a bracelet they made clear that I make 100% deposit and a month of reservation, yada yada I gave up. I am not a local which meant that I had to make a trip to Japan within a month of item arrival.....no thank you and good bye.
 
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#814
Is it normal to get drinks when one shop at VCA? I hardly get it and usually not at the point of sale.

If not for the beautiful designs of VCA pieces, I won’t shop at VCA since the service is usually quite meh.
 
#815
kura said:
Is it normal to get drinks when one shop at VCA? I hardly get it and usually not at the point of sale.

If not for the beautiful designs of VCA pieces, I won’t shop at VCA since the service is usually quite meh.
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I think it depends on the sales associate and location as well. I was always offered champagne or drinks with their chocolates in most locations I went to (Melbourne, Tokyo, Singapore, US) prior to Covid. During early Covid I didn’t physically visit any boutiques for about a year so I can’t say if they continued to serve them, but since around December of last year they resumed offering drinks and chocolates again.

I’m so sorry you haven’t had a great experience with the service! Any chance you would be able to switch SAs or location perhaps?

To bring it back to topic on the price increase, none of my SAs in the US informed me of the price increase but my Singapore SA kindly did and asked if there were any items I wanted to put down a deposit for to secure the current pricing. I appreciated this and ended up placing an order even though I wouldn’t have if she didn’t ask. I believe this is much better customer service to proactively reach out to clients to get more sales but perhaps not every salesperson is this forward thinking and rather wait for the sales to arrive on their lap.
 
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#816
tenshix said:
I think it depends on the sales associate and location as well. I was always offered champagne or drinks with their chocolates in most locations I went to (Melbourne, Tokyo, Singapore, US) prior to Covid. During early Covid I didn’t physically visit any boutiques for about a year so I can’t say if they continued to serve them, but since around December of last year they resumed offering drinks and chocolates again.

I’m so sorry you haven’t had a great experience with the service! Any chance you would be able to switch SAs or location perhaps?

To bring it back to topic on the price increase, none of my SAs in the US informed me of the price increase but my Singapore SA kindly did and asked if there were any items I wanted to put down a deposit for to secure the current pricing. I appreciated this and ended up placing an order even though I wouldn’t have if she didn’t ask. I believe this is much better customer service to proactively reach out to clients to get more sales but perhaps not every salesperson is this forward thinking and rather wait for the sales to arrive on their lap.
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It’s at Singapore. Doubt I can actually switch stores because the service is the same for all 3 stores.
May I know when you ordered the pieces, do you need to make payment in the store physically?
 
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#817
kura said:
It’s at Singapore. Doubt I can actually switch stores because the service is the same for all 3 stores.
May I know when you ordered the pieces, do you need to make payment in the store physically?
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I did not have to be there in person, they were able to send a payment link for me to do it online for Singapore. In the US they just call and ask for my card number as they’re doing the payment process. I must say sending the payment link feels more secure as I don’t have to share my number to the SA out loud but this is common practice in the US so I just have to trust they won’t steal my number for random purchases down the line.
 
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