I did box it up myself in my residence and dropped off the package at a UPS store. Someone on this thread said they usually pay UPS a fee to box it for them and would videoed the whole process as evidence. And I said in hindsight I should have done that cuz' at least I would have a video showing that the bag was in the package, sealed, boxed up with their prepaid label on it and LV would not be able to accuse me of theft. It may be a bad idea to some of you but it sounds like a good idea to me right about now because LV does not believe me and I have nothing to back me up other than a pic of the prepaid label, the UPS receipt of the drop off, the tracking dates that it was missing for 6 days and LV's word that the bag was swapped for another product. That's all I got.