Hi ladies, need advice on what to do and also find out if anyone has been through this. I recently returned a bag to LV and the package was lost for 5 days with UPS (you know where this is going). I opened an investigation with UPS and my next call was to LV, they opened their own investigation and requested that I sent them all my support. I had taken a pic of the label and had the copy of the drop off receipt which I emailed it to them. 2 days later, I got an email from LV that UPS found the package and it was on the way to them. Relief, of course, UPS did not bother to contact me. Yesterday, I got an email from LV that the bag was being sent back to me. I called them this morning and they let me know that the item they received was not the bag. I immediately let them know about the UPS investigation and that the package took 7 days just to arrive to a UPS facility and obviously something happened during those 7 days. Normally the package would take 1 day from drop off to arrive to LV's warehouse, 2 days max, if I drop it off in the morning. This took 7 days driving from the drop off point to the UPS facility and then an additional day for it to get scanned, processed and transit to LV warehouse. And now the content of the package is not my bag but something else. That does not seem suspicious to anyone??! After a long wait and back and forth, even though LV agreed that something shady may have happened, they are going to side with their product inspection team that the item was not the same hence they can't issue a credit. And since they've already opened an investigation with UPS so they won't open another one. I argued that the investigation with UPS was to locate the package not the content. Why won't they open a 2nd investigation? Plus UPS was the carrier that LV engaged in, I used the prepaid label provided by LV, shouldn't there be some sort of insurance?? LV insisted that there was nothing they can do. The package is on its way to me and I will not be accepting it. LV said they will just keep sending it back to me and I told them that I will continue to reject it as I do not know what the content is and I am not comfortable accepting it and having it in my residence. I am extremely upset right now. This is my first online bag return and cannot believe this happened. I called my cc co and they said I can dispute the charge and that they would support me. But I wanted to find out if any of you have went through this, how you dealt with it and what the outcome was. Should I write LV customer service a letter to recap the conversation so I can send that to my cc co as backup? I am sure I will be blacklisted by LV but I honestly don't care because this is not right.
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