I'm a few months late to this post and a couple years behind on the Caro - just realised it existed a few hours ago and jumped straight on here to feel out the vibes. It seems to have ticked all the boxes having just gone through 40 pages on the Caro thread! Until I came across this one.
First, @TraceySH you are the number1 hype girl for the Caro and have championed the Dior business like no other on this site. They most definitely should be paying you as you have no doubt recruited many new clients for them through generously sharing your Caro journey with us all. The breathtaking arrogance of the 'manager' you had to deal with is very worrying to read about and hugely off-putting. I am truly relieved that eventually, you were treated with the respect you deserve.
Second, a decade ago I had purchased a Balenciaga Work bag with the rose gold studs. I still absolutely love that bag and there really is something to be said about the quality of Balenciaga's leather from Ghesquire's era. At the time, I had used it for well over a year and was a little uncomfortable with the fact that the zip's rose gold hardware was ever so slightly different to the studs, so I took it back to the London's flagship boutique on Mount Street, to see what they could do and the SA (with whom I had zero relationship with at the time) simply replied "no problem", pulled out the bag drawer in the store and gave me a fresh, brand new replacement there and then. Even though my bag was used for over a year. Turns out, the replacement bag's hardware was exactly the same as the other. So it wasn't even a brand defect. 10 years later I still remember how impressed I was with my retail experience. That was an unforgettable level of customer care. I doubt any brand would do that for us now.
Last, I am so grateful this forum exists!
First, @TraceySH you are the number1 hype girl for the Caro and have championed the Dior business like no other on this site. They most definitely should be paying you as you have no doubt recruited many new clients for them through generously sharing your Caro journey with us all. The breathtaking arrogance of the 'manager' you had to deal with is very worrying to read about and hugely off-putting. I am truly relieved that eventually, you were treated with the respect you deserve.
Second, a decade ago I had purchased a Balenciaga Work bag with the rose gold studs. I still absolutely love that bag and there really is something to be said about the quality of Balenciaga's leather from Ghesquire's era. At the time, I had used it for well over a year and was a little uncomfortable with the fact that the zip's rose gold hardware was ever so slightly different to the studs, so I took it back to the London's flagship boutique on Mount Street, to see what they could do and the SA (with whom I had zero relationship with at the time) simply replied "no problem", pulled out the bag drawer in the store and gave me a fresh, brand new replacement there and then. Even though my bag was used for over a year. Turns out, the replacement bag's hardware was exactly the same as the other. So it wasn't even a brand defect. 10 years later I still remember how impressed I was with my retail experience. That was an unforgettable level of customer care. I doubt any brand would do that for us now.
Last, I am so grateful this forum exists!
