I haven't been on this forum in a while - but had time today. Read this entire thread and wow! Thank goodness the regional manager somehow found the thread - what you described was so egregious and, from my experience the anthesis of Dior. I've admired your posts for years - you are so credible - I'm a stranger on the internet and I can see that how on earth could a store manager with access to your client history be so flippant and obtuse? I would never wish a person out of a job - but sincerely hope Dior find a more suitable position for him - direct customer interface isn't for him. I'm so glad everything was resolved for you!
**updated resolution** My (potential) breakup with Dior
- Thread starter TraceySH
- Start date
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Oh, @TraceySH , I am happy that this issue has been sorted out.
I feel so sorry for you. Being a valuable customer both for Hermes and Dior, they make your life stressful because of their mistakes and negligence. You don't deserve it.
the wounds can be healed but the scars stay. Cheer up!!!
Life is full of compensations
I feel so sorry for you. Being a valuable customer both for Hermes and Dior, they make your life stressful because of their mistakes and negligence. You don't deserve it.
the wounds can be healed but the scars stay. Cheer up!!!
Life is full of compensations
Just popped in to say we are all team @TraceySH all the way.
I'm so pleased this thread has hopefully a happy ending, but so sorry for all your stress along the way, please keep up us up-to-date when things are fully resolved.
Not only being told to "discard" you Dior bag
, what about Dior almost discarding one of their best (and loveliest) customers. Outrageous all round!
I'm so pleased this thread has hopefully a happy ending, but so sorry for all your stress along the way, please keep up us up-to-date when things are fully resolved.
Not only being told to "discard" you Dior bag
, what about Dior almost discarding one of their best (and loveliest) customers. Outrageous all round!
Thank you for taking the time to pop in and write this!!! I agree that this is NOT his forte. I am sure they’ve moved him out of any direct CS now. Hopefully.
Thank you @Tasha1 !! It’s a rare occurrence, and I do buy entirely too much, so I think percentages of “misfires” are very low thank goodness. I did switch hermes boutiques maybe almost 2 years ago, and the newer one is AMAZING!Oh, @TraceySH , I am happy that this issue has been sorted out.
I feel so sorry for you. Being a valuable customer both for Hermes and Dior, they make your life stressful because of their mistakes and negligence. You don't deserve it.
the wounds can be healed but the scars stay. Cheer up!!!
Life is full of compensations
Awww thank you @papertiger that means so much! I don’t ever want to not follow through when they DO do the right thing, which they did. I received my replacement bag on Saturday with a lovely note & a gorgeous coffee table book. It was well received, and I was so grateful!Just popped in to say we are all team @TraceySH all the way.
I'm so pleased this thread has hopefully a happy ending, but so sorry for all your stress along the way, please keep up us up-to-date when things are fully resolved.
Not only being told to "discard" you Dior bag
You guys on here are the best, most supportive bunch. Thank you
Glad to hear you received the replacement!
So glad they stepped up. thank you for sharing all this. This thread is particularly helpful to all of us who could easily be in your situation down the road! HugsAwww thank you @papertiger that means so much! I don’t ever want to not follow through when they DO do the right thing, which they did. I received my replacement bag on Saturday with a lovely note & a gorgeous coffee table book. It was well received, and I was so grateful!
You guys on here are the best, most supportive bunch. Thank you
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And also motivation to keep pressing when you KNOW that you KNOW you are in the right!!!
Now that is the way to treat a loyal customer. I'm glad that they did more than send you a replacement bag.
I just read all of this and my jaw is still on the floor. I hang cannot believe they were going to toss your bag like that! Yes they came through and I’m so happy for you. But it’s making me doubt my next Dior purchase
Wow. Just saw and read all this… sorry for all the stress and infuriation this caused you, all the hurdles you needed to jump, etc., but super glad all worked out. You have definitely have been team Caro, a spokesperson for the bag and brand a long time (they should pay you), and this should never have happened like it did. Big yay for resolutions and happy endings. This thread made me fear the quality of my Caro bag and Lady Dior, but yeah hopefully it was an anomaly. Again sorry but thanks for sharing.
Thank you for taking the time to read through! The moral of the story is that bad customer service can decimate a brand, and good customer service can make a lifelong customer. Both well represented here.
I posted because I’ve just never had issues with Dior! It was so strange, so un-Dior that I thought it worth the post. It also did get the attention of the higher-ups, which prompted a swift and classy response. I think some brands WANT to know and care when they’re being poorly represented, and other brands don’t care at all (I promise you Chanel doesn’t). But, in case anyone ever runs into an issue, hopefully they don’t, then they will at least know posting it here will increase the probability of a good outcome
I too had just discovered this thread and read through all the posts today. It’s appalling what has happened to you. Thank goodness there’s finally a solution. I hope you still do enjoy the new bag you received. I was hoping to add the macrocannage caro bag to my collection, but after reading about the thin leather, I am not sure about purchasing it now. Need more time to reconsider. I wish you the best of luck with your new replacement bag.