Update on Pochette Accessoires

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I just received the DE pochette accessoires. When you call the Customer Service line, request they email the stores to contact you directly. Its a mass email they send out to the stores and any store that has the item you are looking for contacts you. 2 stores called me the next day after my CSR call and I purchased mine from Jacksonville, FL (they had a MiF DE). I dont think the waitlist works very well, kind of like how they tell you if you save the item to your wishlist on the website, you will receive a email notification when it becomes available. I have yet to ever get an email notification for any of the unavailable items on LV’s site.
 
I just received the DE pochette accessoires. When you call the Customer Service line, request they email the stores to contact you directly. Its a mass email they send out to the stores and any store that has the item you are looking for contacts you. 2 stores called me the next day after my CSR call and I purchased mine from Jacksonville, FL (they had a MiF DE). I dont think the waitlist works very well, kind of like how they tell you if you save the item to your wishlist on the website, you will receive a email notification when it becomes available. I have yet to ever get an email notification for any of the unavailable items on LV’s site.

It’s the luck of the draw with who you get on the phone. I probably called ten times yesterday. Two hung up on me when I said I was looking for the pochette accessoires DE, one told me it was discontinued, one told me all are sold out online and in stores and to try again later, and the others just gave me a hard time in general. ONE lady actually looked the product up and told me there was one in a Florida store. Client services is A MESS! :mad:
 
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I just received the DE pochette accessoires. When you call the Customer Service line, request they email the stores to contact you directly. Its a mass email they send out to the stores and any store that has the item you are looking for contacts you. 2 stores called me the next day after my CSR call and I purchased mine from Jacksonville, FL (they had a MiF DE). I dont think the waitlist works very well, kind of like how they tell you if you save the item to your wishlist on the website, you will receive a email notification when it becomes available. I have yet to ever get an email notification for any of the unavailable items on LV’s site.

Agreed with you both!! I've been on 3 waitlists (in person and over the phone), signed up online and didn't get any email notification. I've also been told the item is discontinued, and I was given a hard time over the phone too when looking for the toiletry pouch. I just kept hitting refresh and the item was available. Csr and SAs were useless to me in this scenario, I was able to buy the pouch online on my own.
 
I was able to locate two in mono as of last night. I don’t know if they have sold already today, but if you are looking, let me know. Please only ask if you’re serious about purchasing today.
 
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