Hi all, I just wanted to hear your thoughts on my recent Cartier engraving experience at the Fifth Ave location. I've had my other pieces engraved before and they all turned out lovely. Most recently, I went to get my love ring engraved with initials and a heart. The guy who helped me seemed to be in a rush and gave me my ring back with the engraving right next to the Cartier/serial number stamp. It's not centered, my other pieces are engraved in the empty space of the inside of jewelry. I've included photos and the heart is in between the logo and serial number (which I've crossed out). The guy didn't even acknowledge that it was done wrong, he just left immediately after handing me the ring back. I had actually go and find and show him the ring and he made me feel like I was making a big deal out of nothing.
Eventually the guy directed me to his higher ups and while they acknowledged that it was done incorrectly, they also made it seem like I was upset for no reason and they didn't take responsibility for the mistake. The only solution they offered was for me to let them hold onto the ring for a few days so they could shave down the inside of the ring and redo the engraving. I eventually decided to just leave it as is, since I didn't really trust them with my ring anymore and I didn't want my ring to be altered in any way since I've had it for years already. It was gifted to me for a special milestone in my life.
I know the engraving is not a huge deal and nobody can even tell but guess I'm just wondering if my disappointment was justified? I know we all spend our hard-earned money on these expensive pieces and I was expecting more attention to detail and at least some type of apology? I felt like they were a bit rude and judging me for not being happy with the result. I left so disappointed. Thanks.
Eventually the guy directed me to his higher ups and while they acknowledged that it was done incorrectly, they also made it seem like I was upset for no reason and they didn't take responsibility for the mistake. The only solution they offered was for me to let them hold onto the ring for a few days so they could shave down the inside of the ring and redo the engraving. I eventually decided to just leave it as is, since I didn't really trust them with my ring anymore and I didn't want my ring to be altered in any way since I've had it for years already. It was gifted to me for a special milestone in my life.
I know the engraving is not a huge deal and nobody can even tell but guess I'm just wondering if my disappointment was justified? I know we all spend our hard-earned money on these expensive pieces and I was expecting more attention to detail and at least some type of apology? I felt like they were a bit rude and judging me for not being happy with the result. I left so disappointed. Thanks.
