Trusted Reseller Discussion Thread

[papertiger]

Due to @allanrvj keen eyes, it was brought to my attention the Lancel thread from the general handbags forum was merged with this thread yesterday (12.06.24)

@Vlad was contacted, but unfortunately, there is no way of reversing a merge

I've managed to send all posts with 'Lancel' to where they belong. Any rogue Lancel posts that have been left behind will not have 'Lancel' contained therein.

If you happen to be going through this thread historically or otherwise searching for certain resellers or whatever, and come upon a strange posts that look like they don't belong (Hermes forum/this thread) please report and they'll be moved.

 

[jellyv]

When I finally received a proper response the “solution” was that I send the bag back to Vestiaire C, and they would refund my money AND DESTROY THE HANDBAG.

This was your first post on the subject. Your own language is quite clear that they offered a refund without further conditions on you. This is not the same as what you just said above in post #9337, that "They didn’t offer to refund; they offer to refund IF THEIR “investigation” comes to the conclusion that the item’s description doesn’t match the item."

I just don't understand the situation you aim to describe, given this variation in detail. You haven't shown any willful mistake on the part of VC, because you don't know if there was one. Really, you just sound like you want a financial benefit here, without evidence of misdeed, even though partial refunds aren't what VC does, and are claiming fraud without facts to support it.

Good luck.

 

[ThingumyPoppy]

This was your first post on the subject. The language is quite clear that they offered a refund, without further conditions on you. This is not the same as what you just said above in post #9337, that "They didn’t offer to refund; they offer to refund IF THEIR “investigation” comes to the conclusion that the item’s description doesn’t match the item."

I just don't understand the situation you aim to describe, given this variation in detail. You haven't shown any willful mistake on the part of VC, because you don't know if there was one.

Good luck.

Maybe you understand better if you can read their responses directly?

I text a copy below, it’s the same robot generated/AI answering to all emails

“If we find that the item does not match its description, a full refund will be issued, including any and all fees. You should receive your refund within 5 working days, or within 24 hours for PayPal. Additionally, the item will be permanently removed from sale and destroyed.

If we find that the item does match the description provided, we will relist the item for sale on your account, minus our usual selling fee, and store it safely at our hub until it sells. If you would prefer to have the item returned to you, we can arrange this, provided the item has not been sold before the request is made.”

I my legal world, this is not up to them, it’s up to legal causes - if I can prove the item shipped is not matching the item sold, which I can, I have already send them proof enough for court, I’ll have the money back - and that should be the short and only answer from VC.

All other information is inaccurate, and illegal if practiced. Why threaten customers with illegal practices?

 

[ThingumyPoppy]

This was your first post on the subject. Your own language is quite clear that they offered a refund without further conditions on you. This is not the same as what you just said above in post #9337, that "They didn’t offer to refund; they offer to refund IF THEIR “investigation” comes to the conclusion that the item’s description doesn’t match the item."

I just don't understand the situation you aim to describe, given this variation in detail. You haven't shown any willful mistake on the part of VC, because you don't know if there was one. Really, you just sound like you want a financial benefit here, without evidence of misdeed, even though partial refunds aren't what VC does, and are claiming fraud without facts to support it.

Good luck.

Sounds like you think it’s perfectly normal to treat customers like this, or that you actually think that I’m to blame for having the wrong item shipped to me - or that it was wrong to be nice and offer a solution meeting half way when I thought they had a problem to come up with a solution.

A strange way to blame the customer or the customers goodwill.

You can be absolutely sure I will never try to meet a seller half way again, if that’s the problem you see here

I’m not to blame for the faulty transaction in any way.

Are you affiliated with the VC?

 

[ThingumyPoppy]

This was your first post on the subject. Your own language is quite clear that they offered a refund without further conditions on you. This is not the same as what you just said above in post #9337, that "They didn’t offer to refund; they offer to refund IF THEIR “investigation” comes to the conclusion that the item’s description doesn’t match the item."

I just don't understand the situation you aim to describe, given this variation in detail. You haven't shown any willful mistake on the part of VC, because you don't know if there was one. Really, you just sound like you want a financial benefit here, without evidence of misdeed, even though partial refunds aren't what VC does, and are claiming fraud without facts to support it.

Good luck.

I really don’t get why I’m to blame or in this, or why you cast suspicion on me;

“This was your first post on the subject. Your own language is quite clear that they offered a refund without further conditions on you.”

I was trying to explain the situation in short terms, not giving every detail of the return, but just that there was an opportunity to return - I never said it was without any conditions or so on. English is also not my first nor second language, and I’ll try to explain in the best way I can.

In my world, where I come from, both as a consumer and a lawyer, this behavior from a business is a red flag; red flag on not knowing the law, red flag of not understanding communication, working on agreements - and, from all the other red flags; a red flag not being serious in general; about taking action on fraud, fraudulent behavior, follow up on unserious descriptions of items on the website…

A prompt accurate answer to the customer, with an explanation and/or excuse on the faulty transaction, together with a proper message that the customer of course get the money back as soon as the faulty item reach the seller, maybe with another solution suggested - would paint a better picture of the company.

I’m really sorry that you cant see that, it’s normal business behavior, at least in my part of the world.

In more easy words; I don’t trust this company anymore.

 

[inuka]

Hi everyone. Wanted to check on experience buying from Sotheby's marketplace. I have made a purchase but it seems to say estimated delivery is 1-2 weeks (even though the bag is coming from Hong Kong to Singapore)? Is it really THAT slow? Thoughts appreciated on the experience!

 

[Veritybelle]

Hi everyone. Wanted to check on experience buying from Sotheby's marketplace. I have made a purchase but it seems to say estimated delivery is 1-2 weeks (even though the bag is coming from Hong Kong to Singapore)? Is it really THAT slow? Thoughts appreciated on the experience!

Yes, IME it is that slow! I have found it a good experience overall though.

 

[Goldenbelle]

Dear all,

I am not sure if this is the right place on TPF here to ask this, but here comes my question: I am planning to downsize my H collection considerably, I realised that I am mostly using the same 5-6 bags over and over again but never reaching to my other bags. As I am no museum, I do not want them to gather even more dust.

I am not sure which route to go - I am in Europe- and the bags (B/K/C/Bolide plus a few other vintage ones) that I will let go are more on the heritage side and older (15-20 years) in good shape and rare leathers (barenia, porc, box) but not today’s mainstream Togo, Epsom etc. obviously without current bills, with the exemption of the bags who have been to H Spa more recently.

Do you have experiences as a seller that you could help me with?

Thank you so much in advance!

 

[maxroxxherhandbags]

Dear all,

I am not sure if this is the right place on TPF here to ask this, but here comes my question: I am planning to downsize my H collection considerably, I realised that I am mostly using the same 5-6 bags over and over again but never reaching to my other bags. As I am no museum, I do not want them to gather even more dust.

I am not sure which route to go - I am in Europe- and the bags (B/K/C/Bolide plus a few other vintage ones) that I will let go are more on the heritage side and older (15-20 years) in good shape and rare leathers (barenia, porc, box) but not today’s mainstream Togo, Epsom etc. obviously without current bills, with the exemption of the bags who have been to H Spa more recently.

Do you have experiences as a seller that you could help me with?

Thank you so much in advance!

Personally I would sell at auction for pieces like that.
Most good auction houses have a presence in major European cities

 

[SPBiaes]

Dear all,

I am not sure if this is the right place on TPF here to ask this, but here comes my question: I am planning to downsize my H collection considerably, I realised that I am mostly using the same 5-6 bags over and over again but never reaching to my other bags. As I am no museum, I do not want them to gather even more dust.

I am not sure which route to go - I am in Europe- and the bags (B/K/C/Bolide plus a few other vintage ones) that I will let go are more on the heritage side and older (15-20 years) in good shape and rare leathers (barenia, porc, box) but not today’s mainstream Togo, Epsom etc. obviously without current bills, with the exemption of the bags who have been to H Spa more recently.

Do you have experiences as a seller that you could help me with?

Thank you so much in advance!

+1 to use auction houses. They will do everything for you (authentication, packaging and shipping) and the buyers will pay buyers premium. Talk to them and see what they offer for a seller like you. Let us know how it goes if you don’t mind! Good luck!

 

[Goldenbelle]

+1 to use auction houses. They will do everything for you (authentication, packaging and shipping) and the buyers will pay buyers premium. Talk to them and see what they offer for a seller like you. Let us know how it goes if you don’t mind! Good luck!

Thank you for your advice! I already sold a one or two less valuable bags at VC but would honestly be afraid that they are loosing my bags or not being able to correctly authenticate them I.e. claiming they are fake while they are not and destroying them.

 

[Goldenbelle]

Personally I would sell at auction for pieces like that.
Most good auction houses have a presence in major European cities

Thank you too, for your advice! Quite a hassle to sell bags, much easier to buy…

 

[QuelleFromage]

Thank you for your advice! I already sold a one or two less valuable bags at VC but would honestly be afraid that they are loosing my bags or not being able to correctly authenticate them I.e. claiming they are fake while they are not and destroying them.

I wouldn't sell at VC, totally agree with your thoughts.

Auction houses are a good option but remember a few things:

1) The post-auction results listed for sale of a particular bag are 25-30% higher than the hammer price, and as a seller, you don't get any of that buyer premium, and will usually pay around a 10% seller fee.
Example: Birkin 30 Barenia auction result is $10K USD (I wish! This is just an example number 🤣 ). Take an average 27% premium off that - hammer price was $7300. Seller fee $730. So the seller takes home $6570. There may also be a small fee (a couple hundred dollars at most usually) for insuring your bag while it is at the auction house and for listing it in the catalog.

This helps in not being surprised by auction house quotes and estimates or by your post-sale payment!

(Edited to add: for a very very desirable bag, the seller fee can be waived. Himalayan type bags. But, see below, even rare bags can be refused.)

2) It's good to get your collection into the bigger auction house sales early, because they usually will not accept multiples of the same bag. (The smaller, specialist houses may, but they tend to sell at lower prices.) I was told by two of the big auction houses last fall that they were not accepting Birkin 20 in croc because they each already had that bag consigned in the sale.

Finally it might be worth asking Collector Square if they are interested in buying your bags. While I know they are not always the easiest to deal with, they do sell a lot of heritage leathers.
And of course always worth asking the usual suspects, Ann's and Fashionphile.

 

[Queendee131]

Hello, I am new here and would like to get some insight - JaneFinds and Madison Avenue Couture offered me the same quote to consign my bag. Which one would you choose? Did you have any pleasant/unpleasant experience with any? Did the bag sell quickly? Thank you so much. ❤️

Hello ! What did you choose ?

 

[MonsoonBirkin]

Birkin 30 Barenia auction result is $10K USD (I wish! This is just an example number 🤣 ). Take an average 27% premium off that - hammer price was $7300. Seller fee $730. So the seller takes home $6570.

OUCH. I've not sold any bag, but this makes me dread if/when I decide to do so.

I really wish there was a site allowing straight trades for H bags, with a reasonable fee to be the escrow/shipping agent. Perhaps the option to swing a few $k either way to a party if someone's bag is in better shape or is more desirable.

To be clear, I'm NOT angling for any solicitations via this forum or through any members. I'm just saying I'd definitely be a customer if someone wanted to start such a business, because the at least 30% writeoff when consigning or auctioning is just insane.

 

[Love Of My Life]

Dear all,

I am not sure if this is the right place on TPF here to ask this, but here comes my question: I am planning to downsize my H collection considerably, I realised that I am mostly using the same 5-6 bags over and over again but never reaching to my other bags. As I am no museum, I do not want them to gather even more dust.

I am not sure which route to go - I am in Europe- and the bags (B/K/C/Bolide plus a few other vintage ones) that I will let go are more on the heritage side and older (15-20 years) in good shape and rare leathers (barenia, porc, box) but not today’s mainstream Togo, Epsom etc. obviously without current bills, with the exemption of the bags who have been to H Spa more recently.

Do you have experiences as a seller that you could help me with?

Thank you so much in advance!

Would explore the auction houses for sure as @QuelleFromage has suggested.
Would also ask what the estimates would be & if you would like a reserve you can ask for
that as well. Auction houses can start the bids low.. Would also ask if there are any
hidden fees such as (photography fees) & they too can be negotiated as well as seller fees.
Auction houses usually pay in 90 days & most of them do not vet their buyers under a certain $ amount