Well...perhaps she was expecting you to react negatively and be argumentative, which is a prophecy you fulfilled? None of us were there, we don't know.
Treatment in Hermes Stores
- Thread starter Fendi84NJ
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Sorry my response got attached to your post.
Yes, lets be clear... H has a protocol & an attempt was made to violate that protocol by you.
The cashier reacted & not in the manner that was deemed appropriate by you.
We have your version of what was said to you & how you were made to feel. Unpleasant as it was
Unfortunately we do not have the words that you might have shared with this cashier that
escalated the conversation & tone further.
It's an unfortunate situation but again to use the words "clear & textbook discrimination"
seems to be prejudiced on your part, IMO
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I used DH's card at some kind of trade show. The vendor knew me from past shows but this was the first time I was buying something from him. I said it's DH's card but I could see he was uneasy. I called DH who was in the parking lot and told him to come over which he did. The vendor happily rang up the sale. I did not interpret this interaction as personal. I believed the vendor would have been uneasy with anyone using a card that wasn't in their name.
Anyhow, after that I got a card for myself
Anyhow, after that I got a card for myself
To say that there was 'attempted to violate the protocol by you' shown to me that you chose to not fully understand what had happened. Are you that said cashier?
I already got an apology from H customer service. I am not sure what protocols you have created/imagined on behalf of H that you decided I have violated.
I am not interested to go into further details with you. I afraid we agree to disagree.
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I think you are right in the sense that she was creating a self fulfilling situation. I did my best being me rather than the person/profile she has projected on to me / expected me to be. I think her constantly interrupting and and talking over me at the end was her attempt to trigger me, probably after realising she made a mistake in treating me badly.
Aside from the cuckoo concept that an SA wants to trigger a customer, you were amply triggered all on your own. Recall that you wrote:
"and [the cashier] said, 'you need to use your own card though'. I could NOT believe she felt the need to twist the dagger she stab in me to inflict more pain. " This is, by any measure, extreme overreaction.
Between all the triggering and the charges of racism, and the overlay of drama and emotion--it's hard for strangers to get a sense that this is a tale about bad service.
H
In my situation, instead of being uneasy, the cashier implied I was probably a fraud/criminal.
Hip hip Hooray to you.
In my situation, instead of being uneasy, the cashier implied I was probably a fraud/criminal.
She was a cashier, only deal with payments, and not an SA who assists in selling. And you only quoted half of my sentence. The full sentence is 'I think her constantly interrupting and talking over me at the end was her attempt to trigger me, probably after realising she made a mistake in mistreating me.'
I am sorry. I assumed people understand what 'you need to use your own card (for online payment ) though' implied. And therefore talked about how it felt to me. I realised now it was not clear.
Interestingly, you decided the intensity of my feelings is too strong. Do I feel I need to explain what happened further? No.
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I have never been asked for photo ID when buying something by credit card (in Europe I showed my passport to get tax forms but that's different). I also used my DH cc all the time with no incidents.
I remember the first time I was in the process of buying a birkin and various other items at WS, the cashier/SA said "your card's been declined." I understand that moment of embarrassment -- does she think I have no credit, not payed my bill etc. But it was a moment. I immediately called Chase (this was when they had people who answered the phone) and was told it was flagged because of the amount. The Chase person stayed on the phone with me, while the SA rang up the purchase. After that, I'd call them and let them know I was making a large purchase. Soon, though, they got to know my purchase habits and it was never an issue.
I think if the SA said to me "your card's been declined because of fraud issues" I would have felt very differently. It sounds as if the cashier was suggesting OP was somehow involved in attempted fraud? IDK. Fraud is a loaded word. No reason not to simply say "it's our policy to require the presence of the cardholder." Period.
Not clear what was actually said here. And dummy me, I never knew of this policy either.
I remember the first time I was in the process of buying a birkin and various other items at WS, the cashier/SA said "your card's been declined." I understand that moment of embarrassment -- does she think I have no credit, not payed my bill etc. But it was a moment. I immediately called Chase (this was when they had people who answered the phone) and was told it was flagged because of the amount. The Chase person stayed on the phone with me, while the SA rang up the purchase. After that, I'd call them and let them know I was making a large purchase. Soon, though, they got to know my purchase habits and it was never an issue.
I think if the SA said to me "your card's been declined because of fraud issues" I would have felt very differently. It sounds as if the cashier was suggesting OP was somehow involved in attempted fraud? IDK. Fraud is a loaded word. No reason not to simply say "it's our policy to require the presence of the cardholder." Period.
Not clear what was actually said here. And dummy me, I never knew of this policy either.
Perhaps the cashier was actually annoyed at the sales lady who ignored protocol for your first purchase, could even be an ongoing issue between the sales lady and other staff, and the cashier took it out on you. Perhaps as cashier the ‘buck stops with her’ in terms of credit card protocol, and she resents the responsibility when she is not supported by other members of the team.
I am really sorry you had such a bad experience when purchasing luxury items. I have no doubt it was upsetting because purchasing luxury should be pleasure only.
I am really sorry you had such a bad experience when purchasing luxury items. I have no doubt it was upsetting because purchasing luxury should be pleasure only
.She was a cashier, only deal with payments, and not an SA who assists in selling. And you only quoted half of my sentence. The full sentence is 'I think her constantly interrupting and talking over me at the end was her attempt to trigger me, probably after realising she made a mistake in mistreating me.'
I am sorry. I assumed people understand what 'you need to use your own card (for online payment ) though' implied. And therefore talked about how it felt to me. I realised now it was not clear.
Interestingly, you decided the intensity of my feelings is too strong. Do I feel I need to explain what happened further? No.
Have you thought for a moment that you triggered her & incendiated the situation further thinking
the cashier should overlook that you were not using your own credit card????
Do you think an exception should have been made because you were carrying a Birkin?
This was not about what you could afford.. You were using a credit card
that was not in your name & it was a red flag to the cashier..
Your choice of words thinking this cashier purposely intended to discriminate against
you, bullied you & was being racist is quite sad.
Your emotions are still running wild..
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Has anyone thought that hmm maybe the cashier could have been acting discriminatory? Everyone here is quick to jump to Hermes defense but maybe juuuust maybe there could have been something wrong on their end? Acting like racism doesn't happen in 2021. People ganging up on Fan2020 and calling her "sad," "overemotional," and fulfilling prophecy by "reacting negatively and argumentative" is just projection. All the talk of being triggered and you guys are ganging up on someone on an internet forum, get real.
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