Treatment in Hermes Stores

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#2,551
kozee said:
My first time at H years ago, I was approached by the security guard too - not rudely, but just asking if I needed help. I remember I was wearing a Coach bag then, having come from work. He directed me to an SA after I told him I was looking for a necklace and she turned out to be one of the best SAs I've worked with and the security guard became good friends with me as well.

Out of this random "pairing" - there were several SAs available to help in store - but he directed me to the best one - I got numerous beautiful H goodies and 3 Bs. So I'll be the first one to say - let the security direct my way!!! :)
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That makes perfect sense! The security guards are the ones who see the SAs day in and day out. They see who is nice and who isn't. Hmm, next time I'm in a Louis Vuitton store, I'll ask the guard who he recommends..maybe I'll finally get good service from LV!
 
#2,552
kozee said:
My first time at H years ago, I was approached by the security guard too - not rudely, but just asking if I needed help. I remember I was wearing a Coach bag then, having come from work. He directed me to an SA after I told him I was looking for a necklace and she turned out to be one of the best SAs I've worked with and the security guard became good friends with me as well.

Out of this random "pairing" - there were several SAs available to help in store - but he directed me to the best one - I got numerous beautiful H goodies and 3 Bs. So I'll be the first one to say - let the security direct my way!!! :)
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I completely agree with this! I used to be very intimidated by the security guards at H but after getting to know the ones at the two stores I frequent, I've realized that 1) they really do know the most about the SA's, and 2) they are amongst the nicest people in the stores :)
 
#2,553
kozee said:
My first time at H years ago, I was approached by the security guard too - not rudely, but just asking if I needed help. I remember I was wearing a Coach bag then, having come from work. He directed me to an SA after I told him I was looking for a necklace and she turned out to be one of the best SAs I've worked with and the security guard became good friends with me as well.

Out of this random "pairing" - there were several SAs available to help in store - but he directed me to the best one - I got numerous beautiful H goodies and 3 Bs. So I'll be the first one to say - let the security direct my way!!! :)
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Your post is priceless, kozee! The security guards at my local H are super nice too as well as my SA. :love:
 
#2,555
kozee said:
I remember I was wearing a Coach bag then, having come from work.
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I carried an all-leather (non-monogramed) Coach bag the first time I ever entered an H boutique 8-9 years ago. When I went to pay for my purchase, the poor SA truly looked repulsed, as if I had slung a raw slab of meat on the counter, lol! During my last visit to the boutique I was carrying my Lady Dior (I hadn't planned to stop by H but my DH and I were in the area and I needed a twilly). I asked about having the handle replaced on my Kelly and mentioned that I wasn't ready to be parted from it for so long. The SA said, "Well, you can always use... that bag in the meantime." His facial expression and tone were so funny... you would have thought I was carrying something hideous! I finally learned my lesson that day: Carry H bags when shopping in H!
 
#2,556
kozee said:
My first time at H years ago, I was approached by the security guard too - not rudely, but just asking if I needed help. I remember I was wearing a Coach bag then, having come from work. He directed me to an SA after I told him I was looking for a necklace and she turned out to be one of the best SAs I've worked with and the security guard became good friends with me as well.
Out of this random "pairing" - there were several SAs available to help in store - but he directed me to the best one - I got numerous beautiful H goodies and 3 Bs. So I'll be the first one to say - let the security direct my way!!! :)
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This is such a smart idea to let security guard guide. They definitely knows the most
 
#2,559
Slightly off topic but just to share my experience with Tiffany. DH and I went in after a gym session, wearing gym gear and smelling like sweat and looking dishellved from the workouts. We were actually just passing time while waiting for another friend to be done at the gym.

And despite our dressing, Tiffany was very nice to us and even let us try on their expensive diamond jewellery. We became Tiffany converts and eventually bought our wedding jewellery from them even though we had initially planned for Cartier.

And it wasn't a fluke as when we went to other Tiffany stores, also looking worse for wear, but were still accorded excellent service.

My DH has this thing about dressing sloppily when shopping for branded stuff as he wants to give the comm to the most deserving SA. Chanel in Paris always get his votes. Can't say the same for Hermes, hence he's never supported me buying Hermes stuff. To him, playing the game is bad enough. And being judged for looks, takes the cake. Sure, we buy branded stuff, obviously also to be looked at by others. But we don't treat others shabbily if they don't dress well, so why do we need to stand for SA sizing us up for our looks/dressing? (I meant this for sone SAs and not all. There are SA gems who are truly epitomize customer service)

Sometimes I wonder among the SAs, do the higher-end brands SAs see themselves on higher ground as compared to their peers?
 
#2,560
^^ When I am buying, I dress respectfully to the brand, especially if I have a long term relationship with the designer and desire exclusive offerings.
Just my two cents. Don't find the need to "test" anyone by dressing poorly.
 
#2,562
VigeeLeBrun said:
^^ When I am buying, I dress respectfully to the brand, especially if I have a long term relationship with the designer and desire exclusive offerings.
Just my two cents. Don't find the need to "test" anyone by dressing poorly.
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Have to agree with you Vigee. I think it is matter of respect, and most importantly, self respect. Not that I need to be dressed to the nines when I visit high end stores but I like to look neat and presentable at all times when I leave the house. My parents drilled this into me growing up!!!
 
#2,563
MrsJDS said:
Have to agree with you Vigee. I think it is matter of respect, and most importantly, self respect. Not that I need to be dressed to the nines when I visit high end stores but I like to look neat and presentable at all times when I leave the house. My parents drilled this into me growing up!!!
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MrsJDS, we must have had the same parents! ;)
 
#2,565
Gosh, I find myself right on the fence in this "how to dress" discussion. On the one hand, I firmly believe that everyone should be treated in accordance with their behavior, not their appearance. I don't care if you are in head-to-toe designer wear--If you behave badly, you are not deserving of good treatment; likewise, I don't care if you're in sweats--If you are polite and respectful, you deserve the same in return.
On the other hand, there is something to be said for trying to dress appropriately. For most people, that won't mean designer clothing, but presenting oneself as neatly and reasonably-clad for the situation is also a component of showing respect to others.
That said, I have been told by more than one salesperson in a variety of fields that they try never to assume who is/is not a big-spending client based on what they wear, drive, etc. Some of the most wealthy people on the planet also dress the most modestly and casually. Mr. Zuckerberg, I'm looking at you.
So I guess my current position is: To the customer, do your best to look your best. To the SA, EVERYONE should be treated well as long as their behavior warrants it. Period.
 
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