Treatment in Hermes Stores

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#2,431
GeorgieGirl Just found your original post and offer commiserations that you were so bitterly disappointed.
Why am I not surprised at the indifferent treatment you received ? At least Manchester H knows how to behave . I'm a M/C girl originally [Altrincham] so I'm cheering !
I've been a sporadic customer at Bond Street and Sloane Street over the past 30 years , and it's always pot luck in those stores as to what sort of reception one receives .
I've had both : from wonderful to downright off hand . I've had a senior staff member push past me to welcome a customer dripping with ostentatious wealth .
That's why I'm in no hurry to get to Bond Street , all in due course and preferably with H friends which makes it fun whatever .
Now if you want a lovely Hermès experience in London , Royal Exchange is the best IMO
Lovely staff, great stock and not too busy .
That's just me : I'm not interested in looking at other shoppers' bags and kit , prefer to make my decisions without all that hubbub going on around me.
 
#2,432
Leah said:
Nice update Georgiegirl27, I hope that email will help soothe some of the bad feelings from the incident. And I hope they have learned their lesson and will be more sensitive about customers' needs in the future :smile1:
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vivelebag said:
I've been following this thread and am so glad it's on its way to being resolved.

Hermes, we are paying attention!!!
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beekmanhill said:
I've been following this thread, and am so happy H replied to your satisfaction. They handled the original situation very poorly. Let us hope they really do put it right now.
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frou frou said:
GeorgieGirl Just found your original post and offer commiserations that you were so bitterly disappointed.
Why am I not surprised at the indifferent treatment you received ? At least Manchester H knows how to behave . I'm a M/C girl originally [Altrincham] so I'm cheering !
I've been a sporadic customer at Bond Street and Sloane Street over the past 30 years , and it's always pot luck in those stores as to what sort of reception one receives .
I've had both : from wonderful to downright off hand . I've had a senior staff member push past me to welcome a customer dripping with ostentatious wealth .
That's why I'm in no hurry to get to Bond Street , all in due course and preferably with H friends which makes it fun whatever .
Now if you want a lovely Hermès experience in London , Royal Exchange is the best IMO
Lovely staff, great stock and not too busy .
That's just me : I'm not interested in looking at other shoppers' bags and kit , prefer to make my decisions without all that hubbub going on around me.
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Thank you so much for your support ladies - it really is appreciated :) :hugs:

Frou frou - Yaaay for Altrincham! :)
The last sentence of your post made me giggle... whilst I enjoy seeing the ladies purchases and the authentic finds here on the forum, when I am shopping in the boutiques I am completely focused on my purchases! :)

I didn't realise there was a Hermes at Royal Exchange - I will look up the details - thank you for that Frou frou :smile1: x
 
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#2,434
georgiegirl27 said:
Hi Ladies,

Just to let you know that I have received a lovely email from Hermes apologising for what happened in the store on Monday and judging by the tone of that email, I am hopeful that the situation will soon be resolved :)

I do hope I am right as I would genuinely LOVE them to excel now and to show by their actions that they really do care about what happened and really do want to put it right :smile1: x
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Dear georgiegirl, Many thanks for the update, and so glad to hear of the reply you received, very encouraging. They excel in so many areas, and I'd love to see that notes from customers such as yourself, who take the time to provide feedback, will nudge them to place greater importance in this area, as well. Sending best wishes! :heart:
 
#2,435
Hurrah, georgiegirl--So happy to hear that Hermes is behaving appropriately! I am also so glad that you pressed the issue a little (with dignity and discretion). We have to let them know that their customer service needs to be more consistent, and more consistently good.
 
#2,437
georgiegirl27 said:
Hi Ladies,

Just to let you know that I have received a lovely email from Hermes apologising for what happened in the store on Monday and judging by the tone of that email, I am hopeful that the situation will soon be resolved :)

I do hope I am right as I would genuinely LOVE them to excel now and to show by their actions that they really do care about what happened and really do want to put it right :smile1: x
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I am so happy that you received an email back from them! What happened to you was outrageous, and you have every right to expect some sort of resolution. I'm so sorry this even happened to you at all - in this day and age, I truly would've expected more from a premium store, but the world always finds ways of disappointing us sadly. Fingers crossed they fix the situation the way you're hoping :flowers:
 
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#2,438
georgiegirl27 said:
Thank you so much for your support ladies - it really is appreciated :) :hugs:

Frou frou - Yaaay for Altrincham! :)
The last sentence of your post made me giggle... whilst I enjoy seeing the ladies purchases and the authentic finds here on the forum, when I am shopping in the boutiques I am completely focused on my purchases! :)

I didn't realise there was a Hermes at Royal Exchange - I will look up the details - thank you for that Frou frou :smile1: x
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Hi GG - I am really glad to hear about H's apology to you. Here's to hoping you have happy experiences once again at H, whether you are browsing or shopping! :smile1::smile1::smile1:
 
#2,439
georgiegirl27 said:
Thank you so much for your support ladies - it really is appreciated :) :hugs:

Frou frou - Yaaay for Altrincham! :)
The last sentence of your post made me giggle... whilst I enjoy seeing the ladies purchases and the authentic finds here on the forum, when I am shopping in the boutiques I am completely focused on my purchases! :)

I didn't realise there was a Hermes at Royal Exchange - I will look up the details - thank you for that Frou frou :smile1: x
Click to expand...

I just went back and read the topic, I am so glad they responded to you! There is no excuse for their behavior!
 
#2,440
georgiegirl27 said:
Hi Ladies,

Just to let you know that I have received a lovely email from Hermes apologising for what happened in the store on Monday and judging by the tone of that email, I am hopeful that the situation will soon be resolved :)

I do hope I am right as I would genuinely LOVE them to excel now and to show by their actions that they really do care about what happened and really do want to put it right :smile1: x
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So happy to hear this, but the situation should never have been so mismanaged in the first place. I hope they have the elevator fixed by now.
 
#2,442
georgiegirl27 said:
Hi Ladies,



Just to let you know that I have received a lovely email from Hermes apologising for what happened in the store on Monday and judging by the tone of that email, I am hopeful that the situation will soon be resolved :)



I do hope I am right as I would genuinely LOVE them to excel now and to show by their actions that they really do care about what happened and really do want to put it right :smile1: x
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Georgiegirl,
Sorry you had to go through that, but I am so glad you took action. I hope they make it right. **hugs**
 
#2,443
georgiegirl27 said:
Hi Ladies,

Just to let you know that I have received a lovely email from Hermes apologising for what happened in the store on Monday and judging by the tone of that email, I am hopeful that the situation will soon be resolved :)

I do hope I am right as I would genuinely LOVE them to excel now and to show by their actions that they really do care about what happened and really do want to put it right :smile1: x
Click to expand...

I'm so glad to hear this update! And truly can't wait to know how they resolve this whole issue for you. They have every incentive to do it extremely well and with a lot of style - the very least I'm expecting.
 
#2,444
Hi Georgiegirl, just read about your experience. I can emphatize with you on the treatment that you have received at the store. The situation was handled so badly but at the same time, i am not entirely surprised with the kind of service standard that Hermes has displayed as i myself am currently going through a series of very unpleasant service level at Hermes!

I am glad that at least Hermes has responded to your feedback and hope that they will resolve it satisfactorily.
 
#2,445
DieselHo said:
Hi Georgiegirl, just read about your experience. I can emphatize with you on the treatment that you have received at the store. The situation was handled so badly but at the same time, i am not entirely surprised with the kind of service standard that Hermes has displayed as i myself am currently going through a series of very unpleasant service level at Hermes!

I am glad that at least Hermes has responded to your feedback and hope that they will resolve it satisfactorily.
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What happened to you?
 
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