Tory Burch Tory Burch Chat thread
- Thread starter littlerock
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... sorry I didn't reply sooner!!!
I can't decide between the Thea Hobo and the Thea Fleming tote. Any suggestions?
Thank you! My Thea Round Tote is ripping at the handle, so TB asked me to send it back and will give me a gift card for the equivalent amount. I love that bag for its function and will miss it - it holds so much and I can carry my water bottle in the outside pocket for easy access. And it sits so well on my shoulder.
And I'm leaning towards the hobo too.
Where do you get the catalogs from? I've never gotten one, even though I've purchased from Tb.com
I had purchased one, but sold it because I didn't care for the slouchiness and lack of pockets. I'm a pocket gal.
I'm glad someone else has many wallets. They seem to be my downfall - I have 7 and I love them all. Keep changing them...little things like this make me so happy.
Call one of the boutiques and ask them, I didn't know about them until I saw one in the store.
Just wondering, how long did you have the bag for before experiencing these issues?
I purchased it March 2015. I probably carried a lot in it since it was so big and held a lot. I haven't sent it back yet...having reservations. I've never been so attached to a bag before.
Oh that's interesting because I'd a similar issue. I'd a bag that I've now owned for about a year but I only used for under 3 months and that too sporadically (maybe 2-3 times a month). I stopped using it for around 3-4 months but the next time that I went to, I noticed quality issues and was sent on a 3 month chase contacting CS as well as the local management team. CS were willing to fix the issue for me however the senior management here wouldn't administer a return, credit, exchange or anything so I've stopped shopping with the brand. It also wasn't the first bag I had issues with from TB.
Wow. I'm surprised they didn't do anything. I called CS and they told me to detail the issue in an email along with pics, which I did. In 20 minutes they offered me a gift card for $495, the price of the bag.
CS went through a similar process with me but the thing is I'm in Canada and purchased from a TB store not online. In the end it needed to be approved by the DM who was sending me through the same loop again at which point I decided my time was more valuable. The bag is now sitting in my basement collecting dust but on the plus side I've not spent a dime at TB and bought myself an LV instead[emoji5]