Thank you for your response. I do wish I had an SA I was on good terms with, but I've had a bit of a nomadic life and my pieces have been purchased from all over the place. These jade earrings were purchased online through the US site, and I'm currently living in Malaysia! It would probably be overkill to ask for an exchange here. But hubby is heading to NY for a few days in April and I'll see what he can do. Thanks for the advice!
And here's a pic of my lone earring that's missing its mate!View attachment 3304920
The earring look beautiful on you. I am guessing the humidity in Malaysia may have something to do with the jade coming loose. Anyway, your best bet is getting it sorted out in NY. If your husband will be in Manhattan, ask him to go to the 5th Avenue flagship, they have excellent service and will sort it out for you one way or another.