Off topic but I did research and couldn't find any thread that would be more appropriate for this. Apology in advance if this is not allowed or appropriate here either.
I took a necklace to my local tiffany store for repair today. It was not until now 10 hours later that I found out the service order was made to another person instead of me. I have no idea who that person is. I don't understand how this could happen. The first thing the SA who assisted me did was to ask for my phone number so she could pull out of my account in their system. She even verified my name and address. Supposedly she typed and generated the service order from my account, right? I was the only one there. And it is very likely an electronic copy of the service order has already been emailed to that person. She would also get the notice when it's ready and pick it up with no problem at all and leaving me with a loss of necklace that is not cheap. And if she has the service order receipt made to her, I will have problems to prove the whole thing.
I already emailed the store, but it's a customer service email address, not sure when I would get a response if I in fact would get one. It's 5:00am here so I have to wait for another 5 hours for them to open to call anyone.