The Ultimate Chloe Susan/Susanna/Suzanna Studded Boots thread

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#2,056
Dodo_doll said:
Aaaaah nice job girl, that's a really good deal. Actually I just ordered the Anine Bing suede Bianca boots from Farfetch, let's see if they will tide me over till the Susannahs are back in stock. P.S. Your chevron reissue looks scrumptious :smile:
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Thanks! I took a risk and bought a pair 1.5 sizes down from usual and it worked! It was one of my best scores! Those Anine Bing boots are also super cute. Thanks for the chevron reissue love, I have two and I’m obsessed.
 
#2,057
Hi everyone! Long time follower of this thread - first time poster.

I actually bought a pair of the Susanna boots last year when SSENSE had a sale for Australian customers.

I’ve only worn the boots probably 10 times in the 11 months I’ve had them and the leather has scuffed on the inner left rear of the boot.

Does this look normal? I’m surprised that a boot this expensive would have this occur.

After some suggestions, as I’ve emailed SSENSE and received this response:

‘Hi there,

Thanks for your patience while I looked over your request. Note that all cases are carefully reviewed by product specialist and experienced agents before a final response is given.

That being said, after full evaluation of the photos we’ve determined that (describe the issue) is a normal part of the characteristic/design of the product.

The texture that you see on the surface of the leather of this boot is entirely normal. Natural untreated and even buffed leather often show irregularities and markings on the surface, such as the one on this product. These markings enrich the character of the product, and should are not considered a defect considering it has been almost a year of worn unfortunately there is nothing we could do at this moment.’

91467BD2-0392-4E3E-98C3-187CF0C0AF08.jpeg A16AA2EE-6974-4A9E-9F3E-48FDDDBC1AC3.jpeg
 
#2,058
anajit said:
Hi everyone! Long time follower of this thread - first time poster.

I actually bought a pair of the Susanna boots last year when SSENSE had a sale for Australian customers.

I’ve only worn the boots probably 10 times in the 11 months I’ve had them and the leather has scuffed on the inner left rear of the boot.

Does this look normal? I’m surprised that a boot this expensive would have this occur.

After some suggestions, as I’ve emailed SSENSE and received this response:

‘Hi there,

Thanks for your patience while I looked over your request. Note that all cases are carefully reviewed by product specialist and experienced agents before a final response is given.

That being said, after full evaluation of the photos we’ve determined that (describe the issue) is a normal part of the characteristic/design of the product.

The texture that you see on the surface of the leather of this boot is entirely normal. Natural untreated and even buffed leather often show irregularities and markings on the surface, such as the one on this product. These markings enrich the character of the product, and should are not considered a defect considering it has been almost a year of worn unfortunately there is nothing we could do at this moment.’

View attachment 4068597 View attachment 4068598
Click to expand...
Wow that looks like of bad. I have not experienced that with my boots. But I am a little bit more aware of where I walk because I had accidently scratched my boots the 1st time I wore them.

I don't know if that is normal and would love to hear what other tpf members have to say
 
#2,061
rdgldy said:
I own a lot of Susanna boots and have never experienced this. It looks like damage to me.
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I personally haven't damaged the boots and only noticed this after wearing the boots the last time.

Do you have any suggestions of what I can do? SSENSE werent very helpful, I'm not sure if I reach out to Chloe directly whether they would be able to help..
 
#2,062
anajit said:
I personally haven't damaged the boots and only noticed this after wearing the boots the last time.

Do you have any suggestions of what I can do? SSENSE werent very helpful, I'm not sure if I reach out to Chloe directly whether they would be able to help..
Click to expand...
I suppose you have nothing to lose.
 
#2,063
Hi everyone.
I’m looking for sizing recommendations. I have quite a wide foot around the ball of my foot. I fit the Gucci Jordan loafers in size 40 perfectly. I have Chloe Lauren flats in size 40.5 and fit in length but are too narrow (need to sell them☹️), and I am also 40.5 in the Charlotte Olympia kitty flats (a tad narrow also but they stretched out more).
I’m deciding between these and the 2&1/2 inch heeled Valentino Rockstud booties with the block heel. I’m concern the Valentino’s will be too narrow and that I won’t wear them as much as I would lowered heeled shoes. (I’ve tried the Valentino’s on in 40, and 41, and the 41 is a tad big but still too narrow). I think my feet are wider post pregnancy.
In non-designer shoes I wear a US 9C or 9.5b fitting.
Thoughts anyone?
 
#2,064
Andiau said:
Hi everyone.
I’m looking for sizing recommendations. I have quite a wide foot around the ball of my foot. I fit the Gucci Jordan loafers in size 40 perfectly. I have Chloe Lauren flats in size 40.5 and fit in length but are too narrow (need to sell them☹️), and I am also 40.5 in the Charlotte Olympia kitty flats (a tad narrow also but they stretched out more).
I’m deciding between these and the 2&1/2 inch heeled Valentino Rockstud booties with the block heel. I’m concern the Valentino’s will be too narrow and that I won’t wear them as much as I would lowered heeled shoes. (I’ve tried the Valentino’s on in 40, and 41, and the 41 is a tad big but still too narrow). I think my feet are wider post pregnancy.
In non-designer shoes I wear a US 9C or 9.5b fitting.
Thoughts anyone?
Click to expand...

PS. I like to wear socks.
 
#2,067
anajit said:
Hi everyone! Long time follower of this thread - first time poster.

I actually bought a pair of the Susanna boots last year when SSENSE had a sale for Australian customers.

I’ve only worn the boots probably 10 times in the 11 months I’ve had them and the leather has scuffed on the inner left rear of the boot.

Does this look normal? I’m surprised that a boot this expensive would have this occur.

After some suggestions, as I’ve emailed SSENSE and received this response:

‘Hi there,

Thanks for your patience while I looked over your request. Note that all cases are carefully reviewed by product specialist and experienced agents before a final response is given.

That being said, after full evaluation of the photos we’ve determined that (describe the issue) is a normal part of the characteristic/design of the product.

The texture that you see on the surface of the leather of this boot is entirely normal. Natural untreated and even buffed leather often show irregularities and markings on the surface, such as the one on this product. These markings enrich the character of the product, and should are not considered a defect considering it has been almost a year of worn unfortunately there is nothing we could do at this moment.’

View attachment 4068597 View attachment 4068598
Click to expand...
I think you should definitely contact Chloe. Just in case they deem it to be a leather fault. You never know.
 
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#2,068
anajit said:
Hi everyone! Long time follower of this thread - first time poster.

I actually bought a pair of the Susanna boots last year when SSENSE had a sale for Australian customers.

I’ve only worn the boots probably 10 times in the 11 months I’ve had them and the leather has scuffed on the inner left rear of the boot.

Does this look normal? I’m surprised that a boot this expensive would have this occur.

After some suggestions, as I’ve emailed SSENSE and received this response:

‘Hi there,

Thanks for your patience while I looked over your request. Note that all cases are carefully reviewed by product specialist and experienced agents before a final response is given.

That being said, after full evaluation of the photos we’ve determined that (describe the issue) is a normal part of the characteristic/design of the product.

The texture that you see on the surface of the leather of this boot is entirely normal. Natural untreated and even buffed leather often show irregularities and markings on the surface, such as the one on this product. These markings enrich the character of the product, and should are not considered a defect considering it has been almost a year of worn unfortunately there is nothing we could do at this moment.’

View attachment 4068597 View attachment 4068598
Click to expand...

Sorry that this has happened to your boots but that is not a “leather characteristic”.

That is a scratch that somehow happened while you were wearing it. Try and contact Chloe and they may surprise you but that is not a manufacturers fault and they may not be able to do anything for you.
 
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