The Real Real lost my items

[gracekelly]

I sent quite a few things to the Real Real. They were actually picked up at my home with their contactless pickup service. I noticed that three items were not being shown on my sales page and inquired about it. I am now being told that they don't have them and they are suggesting that I never included them! Has this happened to anyone where they have lost things?

 

[sdkitty]

I sent quite a few things to the Real Real. They were actually picked up at my home with their contactless pickup service. I noticed that three items were not being shown on my sales page and inquired about it. I am now being told that they don't have them and they are suggesting that I never included them! Has this happened to anyone where they have lost things?

another member here told me TRR rejected a bag she sent them and it took them a long time to get it back to her but that's a bit different than your experience. wow....hope this gets resolved. have you talked to someone in management?

 

[gracekelly]

Yes. I have a contact person who I worked with. This was my first experience sending them anything. They refused on pair of shoes and sent them back to me immediately. I had sent pictures of all my items to the contact person ahead of the pick up. If they stick to their story that I didn't include them, then I will get nothing for them! Three Hermes scarves are worth a few bucks I would say!

 

[sdkitty]

Yes. I have a contact person who I worked with. This was my first experience sending them anything. They refused on pair of shoes and sent them back to me immediately. I had sent pictures of all my items to the contact person ahead of the pick up. If they stick to their story that I didn't include them, then I will get nothing for them! Three Hermes scarves are worth a few bucks I would say!

wow......maybe tell them you have access to a forum with thousands of women who have designer bags other other items to sell?

 

[youngster]

This is horrible and completely unacceptable, especially since they came to your home and picked up the items themselves! How maddening!

 

[papertiger]

I am so sorry .

I no longer work (selling) with concessions B&M or online, too many negative incidents.

I've never bought or sold with TRR, but find this terrifying, yet, sadly not surprising.

 

[cbarrus]

Tell them you will need to file a police report and someone will be getting with them shortly. Seriously, though, this is unacceptable. I can't believe that someone would tell you that you did not include them and expect you to believe it. I have never used them before because I've heard some good but also some bad things about them. I do hope this works out in your favor. I would certainly not give up as I'm sure you will not. They would get really sick of hearing from me.

 

[gracekelly]

wow......maybe tell them you have access to a forum with thousands of women who have designer bags other other items to sell?

No kidding!
You know on the Chanel jacket thread, there were several instances of ladies buying jackets that were missing a button. The ad on the site showed a jacket that had all the buttons. So where did the missing button get to?
I thought that contactless pick up would be a good thing. I am going to point the finger at the company doing the pick up since the warehouse surveillance tapes are not showing the items. My husband and I saw the driver take the items from the shopping bags that I had placed them in and put them in a sack. So what happened?
In retrospect it would have been safer to put the things in a box and send them in.

 

[gracekelly]

Tell them you will need to file a police report and someone will be getting with them shortly. Seriously, though, this is unacceptable. I can't believe that someone would tell you that you did not include them and expect you to believe it. I have never used them before because I've heard some good but also some bad things about them. I do hope this works out in your favor. I would certainly not give up as I'm sure you will not. They would get really sick of hearing from me.

Thanks! You are quite correct that putting the blame back on me as not including them is a really cheap shot. It is a way for them to not make a restitution payment to me.

 

[youngster]

I like the idea of filing a police report and letting TRR know that you are going to do this if they don't take action to either find your scarves or compensate you for the theft. Not that we expect the police to drop everything to find your scarves of course, but you can establish that you aren't the one trying to deceive TRR.

 

[cbarrus]

Thanks! You are quite correct that putting the blame back on me as not including them is a really cheap shot. It is a way for them to not make a restitution payment to me.

I would also ask for my items back that they do say they have, but that's just me. Once burned, as they say.

 

[gracekelly]

I would also ask for my items back that they do say they have, but that's just me. Once burned, as they say.

You know, I did consider that. I will wait for a better response from them and take it from there, but I am definitely considering having everything else returned.
My husband told me that if I ever sent anything else to them, I would need my head examined!

 

[cbarrus]

You know, I did consider that. I will wait for a better response from them and take it from there, but I am definitely considering having everything else returned.
My husband told me that if I ever sent anything else to them, I would need my head examined!

My husband would say the same thing, LOL.

 

[cbarrus]

When you have a minute look at their FB page. A few people have mentioned lost items, clueless customer service, etc.

 

[gracekelly]

When you have a minute look at their FB page. A few people have mentioned lost items, clueless customer service, etc.

Thanks! Will do!