The (Pochette) Metis Club
- Thread starter TheAnni
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Same here! In fact i only became conscious of this flaws from this forum. I never knew that i had to scrutinize the bags for my enjoyment. Sometimes scrutinizing something just adds stress to my stressful life all
Wow. That bag looks perfect. My mii pm had upside down monogram under the flap and dripped glazing on the strap. Monogram on the strap was off centered too. Definite return. Looks like they have a better person making the bags in Italy.
UPDATE: This is there response unbelievable. Definitely changing brands!!! No more LV for me. Lesson learned!
Thank you for contacting Louis Vuitton in regard to your concerns with your Monogram Pochette Metis.
Louis Vuitton products are made to the highest specifications and should, given care and attention, provide you with many years of pleasure. While we do not provide a leather goods warranty or lifetime guarantee for our products, complimentary repair may be offered based on the specific assessment of your item, should it show an issue specifically related to the way the item was created, as determined through assessment by Louis Vuitton at one of our stores. Issues relating to a progression of wear, accidental damage, or usage of the item are not covered under this guarantee, however at-cost repairs may be possible based on the condition of the item.
While we are unable to provide an assessment by email, all Louis Vuitton stores offer quality assessment and repair services and our staff would be delighted to inspect your Monogram Pochette Metis.
If you are unable to take your item to a Louis Vuitton store, you may wish to send your item by a secure delivery method. A complete listing of our stores and store addresses may found at www.louisvuitton.com.
Please be sure to enclose a note with your product that details what area needs attention or reparation. It is important that you include your full contact information, as the store will need to reach you via telephone with an assessment before proceeding with any possible repair work.
For the protection of your property while it is in transit to the store, please insure the item for its full value and request a tracking number for the package.
Should you need any further information, I would be glad to help you, or for immediate assistance, please contact Client Services at 866-VUITTON (866-884-8866).
Best regards,
Jennifer G.
Client Services
LOUIS VUITTON
Wow... I guess they are doing this now with the number of issues and returns with this particular model, they have limited the reasons/issues where they can approve for a replacement. Can you post pictures of the peeling?
I don't see an issue with the response you received. It sounds like they cannot assess the issue just by looking at pictures submitted and suggest that you either send bag in or take it to the nearest store. Seems reasonable. What outcome were you expecting?
They also told me that they dont give any warranty. If a repair is needed, i would have to pay.
Finally joined but I can't help but worry about the potential issues...what do you guys think? [emoji27][emoji27][emoji27] also, can I see more pics of the bottoms of your bags. I just can't get over the mid-alignment but idk if it's just common/normal. Argh! First world problems...
Did you have to wait to buy the Pochette Metis? I thought it's been available to purchase online for quite a while now?
I completely understand that they need to see the bag before going forward, but I didnt pay good money for them to say that they don't warranty the product. Especially if I've had the item for less than a month with the use of a handful of times. I can see if I've had the bag for years and this happened then I agree I would have to pay for repairs but not on a new bag. Im hoping for a reasonable outcome! I'm going to take a long trip to my nearest store to see what they say. But since I've had bad customer service since the beginning that's why I will no longer buy the brand!
But what you got us really just a canned response. They have people scrape their bags on brick walls and then expect LV to replace the bag. I truly feel all they are truly saying to you is "Send it in and let us look at it." They would be pretty foolish to make any guarantees before seeing it in their hands. I wouldn't assume they aren't standing behind their product based on an email like that.