I hope they are able to help! I hope you are able to have a pleasant experience with your store and needing something fixed/replaced like I recently did. Crosses fingers and good luck.
I was going to suggest their Facebook page or email them as well, but I figured either answer, they too would tell you to bring it to your local store. I don't think stones falling off counts as "wear and tear" either.
![]()
When i had bought the Encore Clips, i has asked the sales associate about what would happen if the stones fall out? She replied that within the year, as long as the warranty is in effect, Pandora would repair the item. After the warranty period Pandora will still fix it, they might charge a small fee in the amount of $6-$8, this is what i was told in 2013-14, when i bought the Encore Clips at the Outlet.