the PANDORA bracelet thread

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#7,562
Hi all! I just got my bracelet and charms yesterday! And I am so in love!

But I was so excited about the whole thing and just bought the bracelet with the charms that the sales girl arranged for me to try and forgot to ask for new pieces. Is it normal to just take what is out there? Or I shud have asked for new pieces?
 
#7,564
NorthShoreRPh said:
As promised..........

image_zps3e78e843.jpg
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just beautiful. i love all the gold charms and love how they look layered with a non pandora bracelet.
you have a wonderful sense of design and proportion.
thanks for sharing.
 
#7,566
joyful07 said:
Hi all! I just got my bracelet and charms yesterday! And I am so in love!

But I was so excited about the whole thing and just bought the bracelet with the charms that the sales girl arranged for me to try and forgot to ask for new pieces. Is it normal to just take what is out there? Or I shud have asked for new pieces?
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If you love what you got, then there's nothing wrong with someone helping you pick out your items. Me personally, I am way too picky and want to pick out charms that have personal meaning to me.

Enjoy your purchase, pls post photos of it if you have a chance. Would love to see :smile1:
 
#7,567
Tabitha14 said:
Ladies, all your bracelets are gorgeous!:loveeyes:

I have had a really bad experience today at the Metro Centre branch of Pandora - red zone. I posted a photo of the ring I got for my friend's birthday but had to take it back for a refund as it was 1 size too big. When I bought it the lady said I could get a full refund if I bought it back in 14 days. Well, it's been 2 days. I went back today and the lady wasn't there but I got served by a guy instead. I explained my situation and because there wasn't the next size down, I asked for a refund. He said I couldn't have a refund but an exchange only, or a credit note. I said the lady who served me said I could get a refund which was why I bought it in the first place, otherwise I wouldn't have risked it. He was adamant that he would not honour what the lady said despite her making the mistake of telling me the wrong information. I asked if the manager could refund this once at their discretion since that was what I was told in the first place. He said he was in charge today and no he couldn't do it. I was so angry and annoyed by then that I suggested he resize it which he agreed to. I left feeling really disappointed. If I buy Pandora in a shop, it's always that branch I go to. He's seen me loads of time there. I couldn't believe the service of which I was treated with, especially since it was a member of their staff who told me the wrong information. I am thinking about making a complaint. Seriously if their staff are incompetent, why should I be paid to suffer?:nogood:
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Sorry to hear what terrible service and dishonest that you received from your pandora store. Is there a customer service number you can phone to complain. that's totally unacceptable for sales people to tell you incorrect policies and expect that customers won't get mad just because they want to make a sale. it's like we need to get it in writing or video record them saying it to be believed. i hope that they refund your money. good luck, and keep us posted if you successfully get this resolved through pandora corp. definitely i would also let them know that you used to be a long time shopper there and will never be going back, so they just lost a customer and that you are letting others know about their lousy dishonest customer service team they have working there.

also i wonder if there's a customer service desk at the mall that you can complain to about what happened
 
#7,568
fishfins said:
I'm not quite sure what you mean sorry! The one on the left at 9 oclock is the sea shell with starfish charm which isn't discontinued.

The one on the left at the front is the star flower charm, which I can't find on the US website either. I found it on the UK website thinking it might help you but it won't let me click on it to open up the information. This has happened to me before when things are about to be discontinued, so I wonder if that's what's happening?

The one on the right at the front is the two-tone swirl charm which I can't find on the US website either. The one on the right at 3 oclock is the two-tone flower charm, which I can find on the US website but again it won't let me click on it for more info.
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i was only talking about elemental flow and starflower charm, thanks!
 
#7,569
baton said:
Sorry to hear what terrible service and dishonest that you received from your pandora store. Is there a customer service number you can phone to complain. that's totally unacceptable for sales people to tell you incorrect policies and expect that customers won't get mad just because they want to make a sale. it's like we need to get it in writing or video record them saying it to be believed. i hope that they refund your money. good luck, and keep us posted if you successfully get this resolved through pandora corp. definitely i would also let them know that you used to be a long time shopper there and will never be going back, so they just lost a customer and that you are letting others know about their lousy dishonest customer service team they have working there.

also i wonder if there's a customer service desk at the mall that you can complain to about what happened
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Thanks!:smile1: Yeah they suck! I ended up asking the stupid guy to resize it since he wouldn't refund me. I then emailed a complaint later that night. I was very nice in my email and just stated the facts and how disappointed I was. Needless to say I won't be shopping there again and made this very clear to the man. I am just waiting for a reply from Pandora now.
 
#7,570
darkangel07760 said:
Wow. I am in the customer service business, and I am APALLED at this. Even if, for some reason, there was a no refund policy, I would definitely have treated you WAY nicer than this...
I am so sorry this happened to you. I do hope you send a letter. This needs to be made right.
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Plus I had went back only two days later and the guy was in the shop on the day I got it. He just didn't serve me. Some people are so rude. In fact what I should do next time with my friend is ask to look at everything, try everything on, then not buy anything and completely waste his time! I should then tell him the service was really bad and that this is my last visit here. Wouldn't that be funny!;)
 
#7,571
fishfins said:
What a horrible experience! I really think Pandora need to get their customer service sorted out. I would definitely complain, they need to know.



Thanks Tabitha! You're right about not putting two sparklies together, that's what's been causing me arrangement problems. I've been messing around with the charms on a piece of ribbon but haven't sorted it yet! I'm glad you like the oxy crown, that's one of my favourites :smile1:
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I have the oxi crown too. It's so much prettier in real life isn't it. Have you got it re arranged yet?:smile1:

I complained and just waiting for a reply now.
 
#7,572
NorthShoreRPh said:
Tabitha, so sorry to hear of your bad experience.....I've never heard of not getting a full refund after only 2 days!!!! That's horrible customer service, and that is NOT Pandora's policy either. I would go back and either speak to the woman who sold you the ring or speak to the head manager of the store. is this a store within a store or a Pandora Store?? I wouldn't settle for anything less than a full refund!
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The guy wouldn't budge and give me a refund so I had no choice but to ask him to send it off to resize otherwise I would be stuck with a credit note. I asked to speak to the manager but he said he was in charge today as it wasn't the manager's day in. The lady who served me wasn't there that day either. It's an actual Pandora store, a big one at that. It's so annoying because I shop there all the time - well I did! I would have thought he would have treated his customers better. I was really nice too and was made to look a fool in front of customer. It was embarrassing. He said sale items can only be exchanged, but the lady who served me assured me that I could get a refund in 14 days because I asked her twice! I will tell him what I think when I collect the ring. I will be nice about it but will make it clear that he's lost my and my friend's business and that his staff are incompetent. I will also tell him I made an official complaint about his customer service. I can't wait to tell him!:graucho:
 
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