The Loewe Puzzle

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Hi everyone, I recently got a puzzle bag from MatchesFashion but when I received it I found huge dents in the base of the bag. It almost feels like the base is made of cardboard for it to be dented like that? Has anyone’s bags been dented with use or improper storage?
The bag is otherwise beautiful and I’m really tempted to keep it if it’s going to be part of normal wear and tear anyway and I don’t really look at the base all the time but if it’s unusual for the bag to do this then I think it might be defective. Thank you!

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I find my puzzle bag really susceptible to dents and if you put pokey items inside, or if it was placed on top an uneven surface for a period of time.
I'm thinking once you stuff it and eventually place items in when you wear it, the weight of the items should hopefully even out the base?
 
I bought an orange mini puzzle about a month ago, and it's adorable, but I think it's too small for me. I'm thinking of exchanging it for the small puzzle in grey. If only there were a size between the mini and the small, it would be perfect. Any thoughts on the orange vs the grey?

In other news, I finally bought my dream bag--the zipper puzzle that dropped in 2017 or so. I couldn't find it in black, so I'm having it professionally dyed from red.

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Hi everyone, I recently got a puzzle bag from MatchesFashion but when I received it I found huge dents in the base of the bag. It almost feels like the base is made of cardboard for it to be dented like that? Has anyone’s bags been dented with use or improper storage?
The bag is otherwise beautiful and I’m really tempted to keep it if it’s going to be part of normal wear and tear anyway and I don’t really look at the base all the time but if it’s unusual for the bag to do this then I think it might be defective. Thank you!

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It’s a beautiful bag. I’d be sending these photos through to Matches though and asking for a replacement. A new bag from a high end store like Matches shouldn’t arrive looking like that. It’s either been poorly packed for delivery or knocked around in store, which shows a lack of care either way.

Just my opinion! If you’re OK with it enjoy your beautiful new bag, but none of my Puzzles after years of use look anything like that and I think Matches should do better
 
I bought an orange mini puzzle about a month ago, and it's adorable, but I think it's too small for me. I'm thinking of exchanging it for the small puzzle in grey. If only there were a size between the mini and the small, it would be perfect. Any thoughts on the orange vs the grey?

In other news, I finally bought my dream bag--the zipper puzzle that dropped in 2017 or so. I couldn't find it in black, so I'm having it professionally dyed from red.

View attachment 5598040

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I bought an orange mini puzzle about a month ago, and it's adorable, but I think it's too small for me. I'm thinking of exchanging it for the small puzzle in grey. If only there were a size between the mini and the small, it would be perfect. Any thoughts on the orange vs the grey?

In other news, I finally bought my dream bag--the zipper puzzle that dropped in 2017 or so. I couldn't find it in black, so I'm having it professionally dyed from red.

View attachment 5598040

View attachment 5598041

View attachment 5598042

View attachment 5598043
 
I find my puzzle bag really susceptible to dents and if you put pokey items inside, or if it was placed on top an uneven surface for a period of time.
I'm thinking once you stuff it and eventually place items in when you wear it, the weight of the items should hopefully even out the base?
Thank you! I'm placing the bag upright with some light weights inside to see if the base will even out while I wait for Matches to get back to me :)

It’s a beautiful bag. I’d be sending these photos through to Matches though and asking for a replacement. A new bag from a high end store like Matches shouldn’t arrive looking like that. It’s either been poorly packed for delivery or knocked around in store, which shows a lack of care either way.

Just my opinion! If you’re OK with it enjoy your beautiful new bag, but none of my Puzzles after years of use look anything like that and I think Matches should do better
Thank you! Yeah it's definitely been poorly packed or abused in store. I have contacted MatchesFashion and will wait what they have to say.
 
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Hi! Is there a hard and fast rule on which puzzle bags have the white embossed logo?

I've tried seaching in this thread and forum, and it seems like the embossed NON-white logo is on the small smooth tan now... but it's still the white logo on all other sizes/leather puzzle bags?

I'm specifically looking for a small black puzzle, and noticed on the Loewe site that the small in classic calf (and satin calf) does not have the white logo but the medium black does. To make things more confusing, on some other retailer sites, e.g. Nordstrom, the small black puzzle has the white logo.
 
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Hi! Is there a hard and fast rule on which puzzle bags have the white embossed logo?

I've tried seaching in this thread and forum, and it seems like the embossed NON-white logo is on the small smooth tan now... but it's still the white logo on all other sizes/leather puzzle bags?

I'm specifically looking for a small black puzzle, and noticed on the Loewe site that the small in classic calf (and satin calf) does not have the white logo but the medium black does. To make things more confusing, on some other retailer sites, e.g. Nordstrom, the small black puzzle has the white logo.
I heard that Loewe no longer embosses white logos on the puzzle bags this year.
 
I have regrets buying my new mini Puzzle in sand because of the the short and small strap. It isn't agreable to wear. I have some larger straps from Hermes and Prada, but they are to large for this little bag.
Plus for me it's not practical to go in and out of the bag. I'm disappointed about my purchase, I think I will sell it.:sad:
It's such a cute bag on other ladies, but definitely not for me..
 
I have regrets buying my new mini Puzzle in sand because of the the short and small strap. It isn't agreable to wear. I have some larger straps from Hermes and Prada, but they are to large for this little bag.
Plus for me it's not practical to go in and out of the bag. I'm disappointed about my purchase, I think I will sell it.:sad:
It's such a cute bag on other ladies, but definitely not for me..
This is helpful to me as based on your experience I will cross it off my list.
 
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