The JADE thread!

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#11,236
piosavsfan said:
A couple of sad news today...
I filed a paypal claim to get my money back from 9SJW since it has been over two months, still no estimate of when they will ship, and they stopped responding to me. Their work looks beautiful but I'm way too frustrated by the transaction to look forward to having this bangle. I would rather buy something else with the money such as a pretty purple bangle like fanofjadeite's amethyst!! It is gorgeous!!

Allan started working on my bangle but it had a crack and broke. :sad: I'm waiting to hear back if he still has more of the same shade of Turkish Lavender because I really like the color. Here are the pics he sent me.View attachment 3446762 View attachment 3446763
Click to expand...
Pio, Big hugs to you. I am soooooo soooooo sorry to hear this news. I can't believe that your beautiful Turkish cracked like that but I am sure that Allan will definitely find something for you that you will love. About 9SJW, it is so sad that they do not have good communication skills. I know because I just recently got my beads that I ordered from them and during the whole process they all of a sudden stopped communicating with me and then one day they said that they were sorry and would be sending it soon. It took a while to come and I researched on line about shipping from Russia. Apparently Russian has a really poor postal system. You might want to try googling postal system in Russia. After a while my beads did arrive and they are right now as we speak at my jewelers being set. I wish I could give you a hug in person because I know how very frustrating and annoying it is to not know what is going on. What did paypal say? Will they refund? You might want to email 9SJW to tell them that you are fiing with paypal and see what happens. Poor you, I really feel for you. Also, when I was dealing with them, Daniel (the 9SJW guy) said he had to wait to get my email translated before he could answer me. I am very happy with their work though. Sorry that you have to be going through this.
 
  • Like
Reactions: piosavsfan
#11,237
Silver Mom said:
Pio, Big hugs to you. I am soooooo soooooo sorry to hear this news. I can't believe that your beautiful Turkish cracked like that but I am sure that Allan will definitely find something for you that you will love. About 9SJW, it is so sad that they do not have good communication skills. I know because I just recently got my beads that I ordered from them and during the whole process they all of a sudden stopped communicating with me and then one day they said that they were sorry and would be sending it soon. It took a while to come and I researched on line about shipping from Russia. Apparently Russian has a really poor postal system. You might want to try googling postal system in Russia. After a while my beads did arrive and they are right now as we speak at my jewelers being set. I wish I could give you a hug in person because I know how very frustrating and annoying it is to not know what is going on. What did paypal say? Will they refund? You might want to email 9SJW to tell them that you are fiing with paypal and see what happens. Poor you, I really feel for you. Also, when I was dealing with them, Daniel (the 9SJW guy) said he had to wait to get my email translated before he could answer me. I am very happy with their work though. Sorry that you have to be going through this.
Click to expand...
Thank you for the hugs!! I'm actually from Russia, but don't live there now, so, I'm familiar with their terrible postal system. They emailed me a month after my purchase saying that they forgot to ship and were on vacation for the entire month so couldn't ship. At the time they offered to make a matching pendant and then ship Express. Considering that I had already waited a month, I thought that they would speed up the process and ship soon, however, now another month has gone by. They haven't responded to the Paypal claim either and it will automatically close and refund me if they don't get back to me soon. It is for Item Not Received so unless they get their act together and give Paypal a tracking number, I will be getting my money back. So frustrating.
 
#11,238
I am glad that you will get your money back. Whew! I was worried for you. That is amazing, are you Russian too? Can you speak Russian? At least you could write to them in Russian if you really needed to. I still have hopes that you will get your bangle. Please keep us posted. I am rooting for you.
 
#11,239
piosavsfan said:
A couple of sad news today...
I filed a paypal claim to get my money back from 9SJW since it has been over two months, still no estimate of when they will ship, and they stopped responding to me. Their work looks beautiful but I'm way too frustrated by the transaction to look forward to having this bangle. I would rather buy something else with the money such as a pretty purple bangle like fanofjadeite's amethyst!! It is gorgeous!!

Allan started working on my bangle but it had a crack and broke. :sad: I'm waiting to hear back if he still has more of the same shade of Turkish Lavender because I really like the color. Here are the pics he sent me.View attachment 3446762 View attachment 3446763
Click to expand...
Group hug Pio - so sorry about your bangle from 9SJW. Communication is so important and the lack of it is disrespectful. I'm glad you will be getting your money back.
As for the lavender bangle from Allan, I hope he has more of that beautiful stone left. I know with mine the stone he was originally going to cut from had a "weak" spot and so he chose another slab for me. He truly is a perfectionist so I'm sure he will find the perfect stone for you.
 
#11,240
2boys_jademommy said:
Group hug Pio - so sorry about your bangle from 9SJW. Communication is so important and the lack of it is disrespectful. I'm glad you will be getting your money back.
As for the lavender bangle from Allan, I hope he has more of that beautiful stone left. I know with mine the stone he was originally going to cut from had a "weak" spot and so he chose another slab for me. He truly is a perfectionist so I'm sure he will find the perfect stone for you.
Click to expand...
I haven't heard back from Allan yet but I hope he does have more of that stone! It is so pretty.

Silver Mom said:
I am glad that you will get your money back. Whew! I was worried for you. That is amazing, are you Russian too? Can you speak Russian? At least you could write to them in Russian if you really needed to. I still have hopes that you will get your bangle. Please keep us posted. I am rooting for you.
Click to expand...
Thank you! I'm part Russian and I do speak it. I wonder if they even check their email often enough to know that I filed a claim. Oh well.
 
#11,241
piosavsfan said:
I haven't heard back from Allan yet but I hope he does have more of that stone! It is so pretty.


Thank you! I'm part Russian and I do speak it. I wonder if they even check their email often enough to know that I filed a claim. Oh well.
Click to expand...
Actually, I don't think they check very often. Too bad Pio because they do good work. Wish their communication skill were better. Sorry you are going through this. Hugs
 
#11,242
Pio, I am sure that Allan has more of the stone. He is very good at getting the materials he needs. Sometimes you might have to wait a little while though but he knows a lot of people and where to get it and he always came through for me. He is a very good guy.
 
  • Like
Reactions: piosavsfan
#11,244
piosavsfan said:
I don't mind waiting at all when it comes to Allan's work. :biggrin:
Click to expand...
Sorry to hear that your bangle broke and your other bangle never shipped. I can understand your frustration and disappointment. Glad that you can get your $$ back and it was probably good the bangle broke in Allan's hands before reaching you. It could of been an internal fracture that made it weak. I think another slab will come around that you will love. Keep us updated on the progress and another big hug to you :flowers:
 
You must log in or register to reply here.
Top