Hey all! I have a question. I purchased a MK Essex satchel for my Mom a little over two years ago from Macy's. The clip attachment that keeps it attached to the strap ring won't stay in it's groove and stay attached (see pix) so therefore you can't use the strap unless you directly clip into the strap, which is a little tacky. Hope that makes sense? Went on MK site and says 1 year warranty. So do you think the best bet is to just find a new strap on ebay or etsy (hopefully something that will look similar) since it's warranty is voided? Thanks in advance for your help! [emoji3]
View attachment 3501863 How it is supposed to look, but won't stay this way. The clip keeps sliding out of the hole.
View attachment 3501864 These two pieces are supposed to be attached, but won't stay this way.