Is your bag new or pre loved? If it bothers you and you can't exchange, try getting some of the Bal nourishing creme and see if that helps. I've had Bals with dry spots that works for. I have a pre-loved anthracite that came to me pristine except for the tiniest scuff on the front (and in need of a good airing from musty storage). At first it bugged me, but I got such a good deal on the bag I was able to make peace with it. If I had paid full retail, that baby would have been exchanged in a minute!