The All Herbag Questions Thread

[momoc]

Hi
l loved reading the discussions here.
I live in London and I recently bought a herbag 31 zip from Hermes.com website.
When it came, the protection for the leather flap was in plastic material instead of a piece of cream colour cloth I see from your pictures and from YouTube unboxing. The filling airbags are blue instead of transparent colour. I know it is extremely unlikely, but I start to wonder if I got a fake one or a serviced one...
This is my first H bag. I was quite disappointed, wasn't the premium feel and experience I was looking forward to...
Any thoughts ?
Thank you.View attachment 4891330

I don’t think Herbag comes with a felt protector assuming that’s what you meant by cream color cloth (which comes with some other bag styles for example Birkins and Kellys). Here are two most recent photos shared by other members in this thread - is your plastic protector just like these?

And I don’t think color of airbags mean anything much. Your bag looks beautiful!

 

[Fan2020]

I don’t think Herbag comes with a felt protector assuming that’s what you meant by cream color cloth (which comes with some other bag styles for example Birkins and Kellys). Here are two most recent photos shared by other members in this thread - is your plastic protector just like these?

And I don’t think color of airbags mean anything much. Your bag looks beautiful!

View attachment 4891542View attachment 4891543

You are completely right. I looked at zoomed in of the photos, the protection material for the leather flap is the same.

 

[Fan2020]

Wow congrats! It’s beautiful!
As I mentioned, Herbags don’t have the fabric protection on the leather closure (that I have experienced anyway) and I have bought one from H.com (UK) and one from store.
I’m not sure the colour of the airbags is significant at all.
I’m sorry you didn’t find the experience as luxury as you were expecting - I’ve never had an issue with anything. Everything has been packaged perfectly and without any damage or concerns. If you are worried about anything, do contact customer services straight away to check!

Thank you! Yes, thinking about it, the bag was perfect when it came, no scratches no problem at all.
I like the brown canvas (the inside) , but think the colour is a tad lighter than I would have liked. Looked a bit top heavy. Maybe I will get use to it ...

 

[Fan2020]

As promised, this is the photo of my herbag bought at Hermes.com

By the way, I asked my SA at Sloan Street branch in London for a dark colour Herbag, and he said that they don't contact clients about herbags, the best way is to get them online. That seems a little odd, I understand they couldn't reserve it for you, but what stops them telling you they have the ones you like in stock. Especially you can see some bags available in shops and cannot buy online at Hermes.com, so it can't be a policy issue at H.

Maybe this is an indication that I should spend more money at the branch before they could even extend this level of service ... ?

 

[undecided45]

As promised, this is the photo of my herbag bought at Hermes.com

By the way, I asked my SA at Sloan Street branch in London for a dark colour Herbag, and he said that they don't contact clients about herbags, the best way is to get them online. That seems a little odd, I understand they couldn't reserve it for you, but what stops them telling you they have the ones you like in stock. Especially you can see some bags available in shops and cannot buy online at Hermes.com, so it can't be a policy issue at H.

Maybe this is an indication that I should spend more money at the branch before they could even extend this level of service ... ?View attachment 4892329

That’s so strange! When I walked into the Boston US boutique once a couple of years ago specifically searching for an herbag, the SA looked up everything they had in stock so I could choose. Your bag is stunning though!

 

[mularice]

As promised, this is the photo of my herbag bought at Hermes.com

By the way, I asked my SA at Sloan Street branch in London for a dark colour Herbag, and he said that they don't contact clients about herbags, the best way is to get them online. That seems a little odd, I understand they couldn't reserve it for you, but what stops them telling you they have the ones you like in stock. Especially you can see some bags available in shops and cannot buy online at Hermes.com, so it can't be a policy issue at H.

Maybe this is an indication that I should spend more money at the branch before they could even extend this level of service ... ?View attachment 4892329

I was looking for a black Herbag for a while, I would check in Selfridges every week! My SA does hold things for me but didn’t contact me about the Herbag. I managed to get during a sporadic visit.
Like Bs and Ks and Cs, Herbags are quite popular so I understand why they don’t contact clients and just leave them for walk in clients because inevitably they sell quickly. I was also advised that Herbags pop up online regularly and that you’re just as likely to get one there rather than in store.

 

[Fan2020]

That’s so strange! When I walked into the Boston US boutique once a couple of years ago specifically searching for an herbag, the SA looked up everything they had in stock so I could choose. Your bag is stunning though!

You are lucky to have your pick. I believe my SA would do the same but there was none at the time. When I asked if they could let me know if any becomes available, I was told they don't contact clients about bags.
It would have been more encouraging if they just suggest for me to check in the branch more often, but instead I was told to shop online. Just a little counter intuitive... Maybe my SA is trying to be helpful .

 

[Fan2020]

I was looking for a black Herbag for a while, I would check in Selfridges every week! My SA does hold things for me but didn’t contact me about the Herbag. I managed to get during a sporadic visit.
Like Bs and Ks and Cs, Herbags are quite popular so I understand why they don’t contact clients and just leave them for walk in clients because inevitably they sell quickly. I was also advised that Herbags pop up online regularly and that you’re just as likely to get one there rather than in store.

Yes, I fall for the black herbag, they look so good in photos.
Did you mean your SA did get stock of the ones you like, but didnt contact you to let you know about it ?

 

[Fan2020]

I wonder if SA could move stock from another city within the country for you ?

I have seen a few bags that is available in Scotland branch but not available to buy online , probably do to vivid, not selling well. I wonder if I could ask SA to move a couple of specific bag into the branch so I could buy them.

 

[mularice]

Yes, I fall for the black herbag, they look so good in photos.
Did you mean your SA did get stock of the ones you like, but didnt contact you to let you know about it ?

Yes, the black Herbag came into Selfridges and he didn’t contact me. I happened to visit by chance and when I saw him and asked if they had black he said he had a surprise for me.

My SA has said they can do a store transfer if needed but it depends what it is.

 

[Oniomania]

Hi all , i made an impulsive buy today ! It’s my first Hermès !

Didn’t plan on buying anything as I was accompanying my sis to buy her bag . But I was sold by the SA haha .Was told it just came in today and the Pegase pop is v popular !

What are you thoughts ? Is this a keeper ? I always thought if I were to buy a herbag I would have gone for the black and white design instead of this Pegasus design !

 

[crisbac]

Hi all , i made an impulsive buy today ! It’s my first Hermès !

Didn’t plan on buying anything as I was accompanying my sis to buy her bag . But I was sold by the SA haha .Was told it just came in today and the Pegase pop is v popular !

What are you thoughts ? Is this a keeper ? I always thought if I were to buy a herbag I would have gone for the black and white design instead of this Pegasus design !

It's gorgeous, dear @Shanneo! It would certainly be a keeper to me!

 

[Oniomania]

It's gorgeous, dear @Shanneo! It would certainly be a keeper to me!

Thank you dear ! I have always been more into classic designs so I guess this will be a special addition to my usual collection .

But I

 

[missbagwathi]

Hi,
Has anyone changed their Herbag strap for a canvas one? I find the strap a little uncomfortable for crossbody and read on a FB group someone changed it to a canvas strap. Unfortunately that person did not respond when I asked for details. Wondering if anyone here has done something like that.

I know how the Herbag strap could be removed but I’m not sure how a canvas strap with hooks might attach. I’m not aware of any canvas straps made for the Herbag.

 

[RT1]

Hi,
Has anyone changed their Herbag strap for a canvas one? I find the strap a little uncomfortable for crossbody and read on a FB group someone changed it to a canvas strap. Unfortunately that person did not respond when I asked for details. Wondering if anyone here has done something like that.

I know how the Herbag strap could be removed but I’m not sure how a canvas strap with hooks might attach. I’m not aware of any canvas straps made for the Herbag.

Don't know if this will help or not, but there are several vendors on Etsy selling canvas straps for Evelyne and other H bags.

They attach with spring loaded clips.