Taking an Hermes break or just slowing down. Feel free to join or give support.

[MissTammyB]

Many of the comments above resonate with me. Where am I with H? I’m not really sure. I’ve had some great experiences but also some disappointing and frustrating ones, and for what these things cost today I’m finding myself more turned off with the less desirable experiences. I don’t think I’ll stop shopping altogether but my overall and pandemic experiences have lead me to be really thoughtful about what I wish to purchase going forward. So perhaps this is a slowing down.

Quality and durability is above board but I can’t say they’re truly the best because I’ve had my share of issues which I’ve already shared elsewhere.

Service in person is very good but external communications are inconsistent and need some serious improvement. And I’m not just speaking to my experience but that of the many many comments I’ve seen here and elsewhere and through conversations with other clients. Yes I know the boutiques are busy but then why not hire more staff? Why is it so difficult to say no we don’t have that? Why do clients need to followup due to lack of response?

Stock is often limited and it’s difficult to buy some items online so you are compelled to shop through an sa. Further you’re compelled to buy only what’s in the boutique. And this is another one of my primary annoyances. I get the brand wants to hit sales goals but this brand particularly seems to have an obsession with this beyond others. And it’s very easy to get caught up in this when you’re wanting a qb. The whole system seems setup to favor those who buy high commission /margin items like Rtw home fj.

It’s easy to get caught up in the aura of H. So much so that I found myself occasionally buying cws or items that I may not have purchased but for building profile for an offer. Or, getting caught up in just shopping H at the expense of another brand. When I hear new clients say I only bought what I love, I chuckle. Please let’s just be honest. Ok?

I intensely dislike the level of competition brought on by many new clients who spend like the sky is the limited and game the system by reselling. This has left some longtime clients in the dust - having to wait much longer times for an offer. I guess loyalty doesn’t count as much anymore?

But of course even when service is lacking and prespend is unreasonable all is suddenly forgotten when that offer comes and it’s almost like clients get Stockholm syndrome. Oh my sa is the best, they’re the H fairy.

For me, the pandemic experience really turned how I feel how about H on its head. It’s no longer on a pedestal. i feel they’ve increased their client base at the expense of older clients. And I’m guessing their strategies are working extremely well. It’ll be interesting to see q4 results.

I really love your post and thoughts you worded here. They mirror my exact sentiments. I haven't shopped with H for all too long now (since 2021!), and I can't really complain regarding bag offers (even got an SO slot last fall), but it still doesn't feel like other luxury experiences I had since starting luxury shopping around 20y ago.

I, too, don't intend to completely cut H off, but I want to signifcantly slow down this year, because in 2023, I abandoned almost every other big luxury brand I love regarding really big purchases. - I simply, honestly, cannot afford to spend 4-5 digit sums on various designers every other month. So H it was last year, and now I am at a point were I have everything I can think of that I could like. My husband does not like the brand and the items for men. So where to go? I do not want to spend on things I don't like.

Moreover, I don't want to feel pressured to spend on items just to receive a bag offer!

Beginning in the 3rd quarter of 2023, I've felt more and more pressure to SPEND, even though I have a decent profile in my homestore. "Buy xx FJ item and I shall look out for a KTG" - no! That is NOT my understanding of luxury shopping! I want to spend on items I am really convinced to buy, and not "the best category for Birkin Bait".


I had an eye-opener last week when I shopped at YSL. I spent under 1k EUR and still, my sweetheart SA treated me like a princess - offering me various coffees, water, treats, he gave me all his attention for over an hour, showed me everything I wanted, and offered to order each and every thing I was interested in - pressure free, so if it arrives and i don't love it, no problem! I don't have to think about 'hmmmm - can I really refuse xy or will that hurt the relationship?'

I try to see everything as just that: luxury shopping - we don't need, we want But I still, as a Senior Manager in direct customer sales myself, can see a difference when shopping at YSL (or my home Gucci store) or H. I cannot really support such a sales strategy, it really annoys me - not only because of my own eperiences, but also because of the stories I read here.

I often feel like a supplicant with H. That is simply not right when spending 4-5 digit sums. I don't want to see my S.A. as "H fairy" or myself as "blessed by the H gods" just because I, finally, could flex my credit card to buy ("hard to get") item XY. Waiting 6 months for sneakers? 5 Months for a belt? Finally having a KTG in prospect a week before the price increase, from which my SA knew that I knew it was coming, just to tell me "oh sorry, I made a mistake - it is just a Kelly wallet and not a KTG" (the real reason was - I could not come to the store within 1 day, because i had to care for my father who has cancer, a fact my SA knew as well! SO she didn't want to reserve the KTG long enough for me to get there. Yes, it is a hard to get items, so of course she wanted then to sell it to somebody else, yaddayadda) ... ugh....just endlessly frustrating experiences that annoy the heck out of me, and clearly show me, I need to step back a bit and experience shopping as it should be: a luxurious tread to myself


Sorry, rant over

 

[ronnie20]

I've been a regular for about 12 years. I've generally bought a scarf each season and some jewelry. However, my job changed and I don't do the corporate dress thing anymore. So, the opportunities to wear my Hermes are fewer. That being said- I would still be buying if any of the scarves appealed to me. I really haven't fell in love with anything the past couple of seasons. The patterns are either too busy or the colors just don't suit. Even the men's line. So, while I like dropping in here on the forum to see what's happening and what's catching your eye, Hermes is just not at the top of my "need" list.

 

[Kuro-Kuma]

Couldn't have said it better! I was also thinking the same thing, not that I have a big collection or anything but I find myself plotting what to get and visiting the store when I have better things to do than stalk products. With that said it's still hard to bring myself to get back to my norm and ignore anything h related. I put in a wishlist item but I find myself questioning..do I really need another bag? Lol I'm definitely trying to slow down this year and hopefully take a break from all the h games.

 

[papertiger]

What I like about this thread is that it's not (mostly) a down or re-thinking about H, just a pace thing.

I have so much. I have nearly every use covered bag/scarves/other. I think I just naturally slowed/stopped when there were not so many gaps or needs. I would like a yellow/amber/mustard bag, I guess it doesn't have to be H. I'm proud of all the H things I have, it's so lovely to really just use and enjoy them.

 

[papertiger]

I would really like to slow down and be more mindful about my purchases. All things H are so beautiful and tempting that it is so hard! If anybody have any specific ideas how to accomplish it - please do share. I am thinking that getting off IG and other social media would be helpful - but would be sooo boring! Not checking H web site - would help again - but how can I resist a temptation "just to look"? Please share some helpful tips if you have any!

I love being informed and looking at eye-candy, it gives me great pleasure. I wouldn't want to stop doing what gives me pleasure. But, if you find yourself not being able to enjoy without actually shopping then that's a problem. It actually helps me stop wanting because I see the trends and fads come and go pretty quickly. Be glad you didn't 'invest'.

I don't like banning myself, I don't purge or buy a lot at once. Shopping is a habit, but there are good and bad habits. Make sure you have good shopping habits that work for you.

 

[frenchiemama]

When I hear new clients say I only bought what I love, I chuckle. Please let’s just be honest. Ok?

I love everything you said but this really resonated with me. Seriously can we please just shamelessly admit that we are *mainly* buying things in hopes of a QB offer later down the line.

I just bought a $1K mahogany wooden twilly box. Yes it’s cute and I do genuinely like it as home decor, but would I have really spent that money on an empty box if I weren’t trying to get a QB???

 

[MissTammyB]

I love everything you said but this really resonated with me. Seriously can we please just shamelessly admit that we are *mainly* buying things in hopes of a QB offer later down the line.

I just bought a $1K mahogany wooden twilly box. Yes it’s cute and I do genuinely like it as home decor, but would I have really spent that money on an empty box if I weren’t trying to get a QB???

Same for me with FJ mainyl - yes there ARE pieces that fit my (edgy, Rockstar ) style but i could as well have gotten them elsewhere or even better: customized and tailor-made by my trusted goldsmith.

I think this thread is lovely, and just what we all need to put things into perspective in a respectful environment with fellow-H fans. I can only speak for myself but in my friend circle, there is but one fellow H lover, so I have nobody to talk to that knows exactly how I feel without raising the "first world problem" eyebrow.

 

[luckyadanosii]

I didn't consider 'slowing down' until I read this thread. I guess I do have FOMO. I was going to run for four more bags, two of those being exotics...

Well the other tab is open for resorts this year. I could have gone to so many international places at such beautiful comfort instead of uh... spending $k on a Cashmere shawl. It's just Cashmere, and the design is lovely but... it's still just Cashmere and not of the highest quality. Why did I do that?

I'm also very particular about shoes and geez about every shoe item from Hermes kills my feet. Yet, my SA has convinced me to start off the year with a pair of Loafers.

... I have three Hermes bags, two are collecting dust. Five years ago I couldn't fathom the concept of owning my first Chanel and treasured my thrifted Kate Spade every day... here I am in 2024. Trying to navigate the purchase of more junk for the opportunity of a Birkin that I truthfully don't really have use for. Fearful to even use the few in my collection less they decline in value so much.

Hm.

I have more than what is needed. I'll gladly join you on this Hermes break.

 

[frenchiemama]

Same for me with FJ mainyl - yes there ARE pieces that fit my (edgy, Rockstar ) style but i could as well have gotten them elsewhere or even better: customized and tailor-made by my trusted goldsmith.

I think this thread is lovely, and just what we all need to put things into perspective in a respectful environment with fellow-H fans. I can only speak for myself but in my friend circle, there is but one fellow H lover, so I have nobody to talk to that knows exactly how I feel without raising the "first world problem" eyebrow.

Agreed, there are some FJ pieces that I enjoy and don’t mind owning. I would never buy something I didn’t like. But do I LOVE it? If I’m being completely honest I prefer the style and craftsmanship of VCA or Cartier.

Also, a $10K+ piece of fine jewelry from H comes in a little paper box? I don’t get it.

 

[maxroxxherhandbags]

I think I'm becoming more mindful when making purchases in the last 6 months...
In my case its largely because I really do have enough 'stuff' and since I have always shopped from my own wardrobe and rediscovered items I've had for years and worn them in new ways I find I really am asking myself more and more do I really LOVE this? Will I regret it if I don't buy it?
I've resisted temptation on a few Hermes bags because they were'nt 100% what I wanted, I'm losing my Fomo.
My fantasy wishlist for 2024 as regards bags is huge but the real me knows I'll probably only buy one or 2 H bags this year (Vintage)
I think my age has a baring on this I'm at a point in my life where I dont need to impress anyone, and I only want to buy what works with or will fit in with my current lifestyle and will still bring me joy a few years down the line.
I've never ever made purchases with a view to 'investment' except investment in myself as rewards for hard work.
Edited to add:
I also feel the whole Hermes hype and hysteria especially amongst the newer younger followers of the brand have actually made me feel a slight ambivilence towards paying the increased prices and toting an obvious status symbol which has never been my reason for wanting to own pieces (mainly bags ) from the house.
Rather than buy a new scarf (I barely wear those I do own), Calvi, boots,or watch strap my next Hermes 'purchase' on my list is to send a couple of my bags to spa.

 

[Love Of My Life]

I think I'm becoming more mindful when making purchases in the last 6 months...
In my case its largely because I really do have enough 'stuff' and since I have always shopped from my own wardrobe and rediscovered items I've had for years and worn them in new ways I find I really am asking myself more and more do I really LOVE this? Will I regret it if I don't buy it?
I've resisted temptation on a few Hermes bags because they were'nt 100% what I wanted, I'm losing my Fomo.
My fantasy wishlist for 2024 as regards bags is huge but the real me knows I'll probably only buy one or 2 H bags this year (Vintage)
I think my age has a baring on this I'm at a point in my life where I dont need to impress anyone, and I only want to buy what works with or will fit in with my current lifestyle and will still bring me joy a few years down the line.
I've never ever made purchases with a view to 'investment' except investment in myself as rewards for hard work.
Edited to add:
I also feel the whole Hermes hype and hysteria especially amongst the newer younger followers of the brand have actually made me feel a slight ambivilence towards paying the increased prices and toting an obvious status symbol which has never been my reason for wanting to own pieces (mainly bags ) from the house.
Rather than buy a new scarf (I barely wear those I do own), Calvi, boots,or watch strap my next Hermes 'purchase' on my list is to send a couple of my bags to spa.

@maxroxxherhandbags , you are "en pointe" with your words
"I also feel the whole Hermes hype and hysteria especially amongst the new younger followers of the brand
have actually made me feel a slight ambivalence towards paying the increased prices and toting an obvious
status symbol which has never been my reason for wanting to own pieces (mainly bags) from the house".
Will also add that the price increases on pre-existing inventory seems out of place as well as other
H items that clients have patiently been waiting for.
If H wants to have an increase, why not do it at the beginning of a season when new fashion items
are being introduced? There is no logic as why many design houses did a price increase
but from other threads & comments posted, not too many are pleased about this & are giving
themselves reason to think twice about a purchase.
Articles are coming out from well respected people in the world of finance. LUXURY IS SLOWING DOWN!!
And the influencers are just over the top with teasing clients about how & how many bags they got& have!
If I was wanting an H bag & did not want to jump through the pre-spend hoops, would consider the
reseller market. Prices are starting to drop & someone ideally could find the bag of their dreams, not
so easy, but they could do their due diligience & find that "bag", JMO

 

[haute okole]

Will also add that the price increases on pre-existing inventory seems out of place as well as other
H items that clients have patiently been waiting for.
If H wants to have an increase, why not do it at the beginning of a season when new fashion items
are being introduced? There is no logic as why many design houses did a price increase
but from other threads & comments posted, not too many are pleased about this & are giving
themselves reason to think twice about a purchase.
Articles are coming out from well respected people in the world of finance. LUXURY IS SLOWING DOWN!

As much as I enjoy the shopping experience at BH and my amazing SA and SM, the timing of the latest price hikes and the percentage of the hikes post COVID is nutty. I know that Hermes is a for profit corporation, but for long time customers who remember what it was like to shop in 2019 and before, Hermes is destroying it‘s goodwill. Thirty to 40 percent price hike on bags, RTW and FJ on the same or similar 2019 inventory or styles is just illogical. Plus, I no longer shop for my girls. Their tastes have evolved and Hermes is not their style. I am definitely slowing down.

 

[Love Of My Life]

As much as I enjoy the shopping experience at BH and my amazing SA and SM, the timing of the latest price hikes and the percentage of the hikes post COVID is nutty. I know that Hermes is a for profit corporation, but for long time customers who remember what it was like to shop in 2019 and before, Hermes is destroying it‘s goodwill. Thirty to 40 percent price hike on bags, RTW and FJ on the same or similar 2019 inventory or styles is just illogical. Plus, I no longer shop for my girls. Their tastes have evolved and Hermes is not their style. I am definitely slowing down.

The long and short of it is, they are chasing away "LOYAL" clients that have had a history with the
brand for many many years. The price increases are illogical as you mention & many won't
be so accepting of this. Clients will recognize they have enough & have other options to explore which
may make more sense down the road
Clients also expect a "high level of quality" & when changes begin to appear clients will likely move on &
hard to recapture that "lost client"
I have no reason not to look at RTW, but I will be very selective in my purchases as I don't need
a wardrobe full of H clothes,, just a piece here or there

 

[MissTammyB]

Just wanted to “conclude” the saga by telling you about my H appointment today. (Won’t go too off topic I promise!) - since it underlines exactly what I felt beforehand.

My SA told me (after I shopped other categories than bags with her and ordered a few home ware things) until my SO arrives no more sought after bags or KTG for me, the most I can ask for is maybe a Bolide in any size. Don’t misunderstand me - I know the Bolide is desirable and many H lovers dream bag.

My thought here is not about the bag, but about the treatment of a loyal customer. I mean - Lol! What?

This whole playing into “what is a good:eligible customer” treatment that the brand oftentimes plays with…come on! We would not accept that anywhere else!

I know my customers would throw me out the door if I got that attitude, rip
Me a new one. And it’s not even my SA’s fault. I know that, it’s the brand customer relationship strategy.

So for me, this undermines my resolution to hit pause for the time being and it feels so good!

We all want to feel valued, and cutting out toxic behavior is such a healthy feeling.

Come to think about it, feelings associated with shopping should be short-lived: either joy for finding a little treasure or of course sometimes anger (if you don’t find what you need or the quality is lacking etc) - but never ever should this feelings last or feel like a relationship you have to invest time and effort in.

ATM, I feel like with every shopping trip I support their customer treatment strategy, and I won’t stand for that in the near future.

So, clicking “buy now” on that Chanel WoC

 

[Love Of My Life]

@MissTammyB, your comment resonated.

"ATM, I feel like with every shopping trip I support their customer treatment strategy, and I won't stand for that
in the near future".
When we are shopping which should be a pleasure & hear multiple explanations about why we can't buy this
or SO that, we just confirm to H that clients are accepting of this customer treatment. It's not OK
& clients who have a long term history with the brand are being blown off like we don't have value.
Clients have VALUE.. & no brand including Hermes should take us for granted.
At the end of the day, I'm delighted to have the bags , accessories & RTW, & if I was looking for
something very specific, would not be jumping through the H pre-spend hoops, I'd just look elsewhere.
There comes a point where one should take a backseat & wear & enjoy their purchases & hopefully
many of us have bought well & now is the time wear & enjoy!
Between the price increasing & lack of inventory & feeling like you have to be given the "privilege"
it's all falling short, JMO