Just to update you all on my story - and thus hopefully encourage the ones who, like me, are atm quite annoyed by what is going on with H. A couple of days ago, my SA Voicemailed me that a set of homeware i reserved had arrived, and if i was still interested in buying. I answered her - very politely - that i hope she is doing good, shared a couple of things from me (so as to not come of as *****y or as if it was her personal fault) - but stated that i am very dissappointed with the H customer relationship strategy and their rules for loyal clients and therefore won't proceed with the order. I know, it won't change the game. I know, it won't bother the store or my S.A. at all. But it made a difference for ME. I said what i felt was not the way i wanted to be treated and followed through.
And yes, I did buy lovely vintage Chanel and
Prada for the budget i had set aside for H
I think it is liberating and it helps us, who are bothered by there antics a great deal - and that, to me, is the most important thing: if you are bothered by something, mostly the only thing you can change is: your approach to the situation and how you deal with it