Taking an Hermes break or just slowing down. Feel free to join or give support.

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One time I was trying on boots. The 38 was too small the 39 too large…both not comfy. The SA kept giving me all these wacky suggestions of things I could do to “make” them work (wear two pairs of socks! Stretch them out with newspaper!) until finally I looked up and said “Or, I could just find other boots that actually fit me at another store.” She was astonished.
BRAVO!
 
I have had nothing but good experiences with Hermes. My SA is fantastic. Never pressures me. Doesn't care if I turn down bags. But I definitely slowed down my spending at Hermes. I just haven't seen anything interesting. While I really only have one more bag that I'd love to get, I have re-discovered the preloved market (not for Hermes. I don't believe in paying over retail for anything!). I have gotten so many good deals in 2023. I only purchased 4 bags in 2023. Only 1 was new. I get such a thrill over scoring an epic deal.
 
I feel similarly. Last year was my "bag year" because I bought so many (including two Hs). My "I have completed my bag collection" lasts about 3 months, if that. This year I told myself that I will focus on savings and buying jewelry. Then I found myself browsing luxury bags of brands I do not own yet. I have stopped myself several times, cognitively reassuring myself that I need to use what I have (some of the leather goods I only carried 2-3 times). I am trying to be more reasonable so we shall see.
 
Glad to find this thread right in time I am about to stop my H shopping this year. Thank you OP!

I have 10 bags, many shoes, twillies and I think that’s enough for me with H. Especially I don’t have a SA at local store and my current SA is in Hawaii. She seems not interested in the long distance sales anymore as she’s busy with tourists everyday. I think it’s a good sign for me to stop H for a while.
 
Omg I was laughing at “gagging” and you look beautiful in the mirror with that Fendi bag. It looks like a magazine!

@Crapples, I find that I have to be very direct with my SAs when I am on a buying hiatus because they are CONSTANTLY texting me stuff that comes in. Constantly. For example, I just got that leather shearling vest, and not 2 days later, I get a text about the Medor earrings. And actually I forgot about the sandals in between. They’re not pressuring me directly, but I hate saying no every time. And they are texting me new stuff that arrives or something that I mentioned earlier, so not random stuff that I would not be interested in. I get texts for non quota bags and other SLGs as well, so sometimes it is really hard to say no. So when I am on hiatus, I need to tell them that so they leave me alone for a couple of weeks! When I first started shopping H, I was not as good at saying no, unfortunately. Now I have no problems!
You got some beautiful stuff in the past couple of years so I could see that. It’s a good thing when you have to beat H off with a stick but I can see it being overwhelming.
 
I have been buying from the H website for years and got a call from customer service last summer. They asked me if they could do anything for me because they saw that I was a good customer (meaning I had spent a lot of money). They wanted to direct me to a boutique and an SA. I agreed even though the next boutique is over 2 hours away and I'm quite an introvert. Keeping up a relationship with a stranger is not what I enjoy. When I then visited the boutique I bought a few items and asked for a non quota bag. They had a few but I already own those because I had bought them from the website. Then they asked me if I had other wishes and I again asked to be offered a non quota bag in another size or color when they become available. When I told them I wasn't interested in quota bags at all because of my lifestyle they became quite uninterested in me and have since ghosted me when I texted them asking for items or visits. For me personally there seems to be no advantage in visiting their stores. I like what I like and don't buy what I don't enjoy. And I'm quite happy with the website and the online return policy. Their online customer service is always very helpful even with repairs. Another thing that really bothered me in the boutique is that I had to wait inside for the SA for almost an hour even though I had an appointment. My husband and son had to wait with me and found the whole treatment very odd. I really like many of their non quota bags and some other items and will keep buying from their website from time to time.
Just wanted to add that I texted my Chanel SA after I hadn't texted her for two years. Asked her if she had a certain bag type that I want available. She sent me pictures of five different styles plus some pictures of wallets I'm interested in. She kindly reserved two pieces for me to pick up when I'm there on the weekend. Don't know if I will even stop by at Hermès even though they are in the same street.
 
Just to update you all on my story - and thus hopefully encourage the ones who, like me, are atm quite annoyed by what is going on with H. A couple of days ago, my SA Voicemailed me that a set of homeware i reserved had arrived, and if i was still interested in buying. I answered her - very politely - that i hope she is doing good, shared a couple of things from me (so as to not come of as *****y or as if it was her personal fault) - but stated that i am very dissappointed with the H customer relationship strategy and their rules for loyal clients and therefore won't proceed with the order. I know, it won't change the game. I know, it won't bother the store or my S.A. at all. But it made a difference for ME. I said what i felt was not the way i wanted to be treated and followed through.

And yes, I did buy lovely vintage Chanel and Prada for the budget i had set aside for H :)

I think it is liberating and it helps us, who are bothered by there antics a great deal - and that, to me, is the most important thing: if you are bothered by something, mostly the only thing you can change is: your approach to the situation and how you deal with it :)
 
Just to update you all on my story - and thus hopefully encourage the ones who, like me, are atm quite annoyed by what is going on with H. A couple of days ago, my SA Voicemailed me that a set of homeware i reserved had arrived, and if i was still interested in buying. I answered her - very politely - that i hope she is doing good, shared a couple of things from me (so as to not come of as *****y or as if it was her personal fault) - but stated that i am very dissappointed with the H customer relationship strategy and their rules for loyal clients and therefore won't proceed with the order. I know, it won't change the game. I know, it won't bother the store or my S.A. at all. But it made a difference for ME. I said what i felt was not the way i wanted to be treated and followed through.

And yes, I did buy lovely vintage Chanel and Prada for the budget i had set aside for H :smile:

I think it is liberating and it helps us, who are bothered by there antics a great deal - and that, to me, is the most important thing: if you are bothered by something, mostly the only thing you can change is: your approach to the situation and how you deal with it :smile:
Are you concerned that your SO may now “never arrive”?
 
Are you concerned that your SO may now “never arrive”?
Not in the least. Or, let me word my thoughts more precisely. Yes, I too thought about possible stories “oh sorry the SO got canceled from Paris and we have no new slots…or I wait for years and it never arrives”

But the thing is, I really don’t care anymore. I am fortunate enough to say I have more than enough luxury bags (5 from H alone) and my peace of mind, having real fun with luxury shopping (best example - my Gucci home store throwing a birthday party for me and my bff with cake, champagne and flowers last weekend) and standing by my personal and professional values is simply more important to me.

Everybody decides what is best for them but for me chasing the orange horse doesn’t feel right right now, it’s not fun, it feels like a professionell engagement with KPI, goals and impacts etc. I have enough of that at work :)


So no, I really don’t worry about it :)
 
I think many of us are taking a "step back" with regard to Hermes for a multitude of reasons.
For clients that have a history be it a big spend or not, have had loyalty to the brand over a
period of time are not being treated in the manner that they the client deem appropriate.
I speak for myself.. I'm no longer interested in not being able to walk in spontaneously &
perhaps be able to find what I am looking for. We all understand about bags but it is not even
that. It's the overall attitude, not getting responses within a reasonable amount of time,pre-spend
not finding sizes, waiting months for delivery on an item that has been paid for, dealing with the
lottery in Paris, & it just doesn't seem "fun" the way it was.
Many of us are fortunate that we have what we have, now is the time to enjoy it, JMO
& at times I think to myself, how long would it take me to actually wear out one of my several H bags
not in my lifetime, for sure.
The secondary market is chock full of many desireable bags etc from H.. potential clients don't have
to jump through the H pre-spend as there are options to explore & more likely than not, reflecting,
I might just have gone that route after a first purchase primarily just for the so called experience.
 
I have a love/hate relationship with this forum. Well more like I love it and my bank account hates it. Its very easy to get caught up in all the beauty we see here and feel like you need to keep up. In the last two or so years I'm finding joy with being more deliberate with all my purchases. I REALLY downsized my handbag collection and honestly I'm happy with what I have (though I'm missing a smallish black bag that can go day to night - thinking Loewe mini Flamenco). I did decide to keep most of my H bags (5 total) as they're all neutrals and different bag sizes but I think I'm done with their bags and will maybe get the occasional shoe or SLG. The truth is I don't NEED anything else and finally reaching that understanding with myself feels rather great. I'm looking forward to wearing in all the bags I currently have (I live for a beat up B). Also, I don't feel like being at the beck and call to a brand. To each his own though.
 
I have a love/hate relationship with this forum. Well more like I love it and my bank account hates it. Its very easy to get caught up in all the beauty we see here and feel like you need to keep up. In the last two or so years I'm finding joy with being more deliberate with all my purchases. I REALLY downsized my handbag collection and honestly I'm happy with what I have (minus a smallish black bag that can go day to night - thinking Loewe mini Flamenco). I did decide to keep all my H bags (5 total) as they're all neutrals and different bag sizes but I think I'm done with their bags and will maybe get the occasional shoe or SLG. The truth is I don't NEED anything else and finally reaching that understanding with myself feels rather great. I'm looking forward to wearing in all the bags I currently have (I live for a beat up B). Also, I don't feel like being at the beck and call to a brand. To each his own though.
Well said...& good for all of us that are taking a time out & enjoying what we have..
 
Hi everyone, I've really enjoyed reading this thread and getting people's perspectives. Thank you all for sharing.

I've been having mixed feelings about Hermes purchases for a while but decided to put things on pause after an invite several months ago to a special event at my local store. I was happy to go, but when I got there was surprised by how people were lining up to get in and felt awkward walking past a line at my designated appointment time. I realize an ability to afford these bags already involved a level of elitism but it felt uncomfortable to have such a visible "velvet ropes" segregation.

A few weeks after that I popped into Bottega on a whim and impulse bought a Hop bag and have been using it nonstop since. This reminded me of what shopping is supposed to feel like - something fun and spontaneous that also fills a gap in a wardrobe without causing stress.

Since then I haven't made any H purchases and haven't reached out to the store to come in and see things. I think I have been finding H shopping a "chore" I needed to do periodically rather than something fun or spontaneous, which means my shopping experience has morphed into something it isn't supposed to be. I'm also getting older and want to focus more on downsizing, saving for retirement and helping kids as they launch their lives.

So I'm taking a (likely long term) pause while I focus on other things for now.
 
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