Update - last night I finally received my bracelet back.... and.... it looks *almost* brand new! I am happy. I feel like the corners are ever so slightly rounded, but I assume this is inevitable with polishing. I am thrilled and will be making a follow up call to the manager this afternoon to let him know. Thank you all for listening and supporting me
Yay! Glad it worked out! And you're so sweet to let the manager know that you're happy with the outcome!
