T Square Cuff Damage While Cleaning

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#16
Lisa-SH said:
Agree. Based on Tiffany's customer service standard which always holding high, they should give you a brand new bracelet for replacement of your current. Not sure what you will get further response, but I believe you will get a new one.
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Lisa-SH said:
Agree. Based on Tiffany's customer service standard which always holding high, they should give you a brand new bracelet for replacement of your current. Not sure what you will get further response, but I believe you will get a new one.
Click to expand...

I would be happy either way - if they are able to repair it to the original finish, or an exchange for new one. The only thing making me anxious, is 1) getting stuck speaking with one of the reps that was short to me in store, or 2) getting to speak to the manager, but having them side with the CSR (as until I mail it in it is their word over mine since I can't go in store to actually show them said damage).

I am expecting a call back Tues, after the holiday. Thank you all for your kind words and support ~
 
#21
Just an update... I called CS AGAIN today, they looked over the "case" and called me back stating that is was a store issue, and the CS agent that helped me let me know he sent an email to both his supervisor and the store manager, and that one of them will be contacting me back... this is taking a long time. :(
 
#22
theclassic said:
Just an update... I called CS AGAIN today, they looked over the "case" and called me back stating that is was a store issue, and the CS agent that helped me let me know he sent an email to both his supervisor and the store manager, and that one of them will be contacting me back... this is taking a long time. :(
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Keep at it; the longer you’re a pain in their side, the sooner you’ll get results. :3
 
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#23
theclassic said:
Just an update... I called CS AGAIN today, they looked over the "case" and called me back stating that is was a store issue, and the CS agent that helped me let me know he sent an email to both his supervisor and the store manager, and that one of them will be contacting me back... this is taking a long time. :sad:
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Understand the waiting must be frustrating, I do believe the outcome is that you will get a new cuff as a replacement.
 
#24
I finally received a call back from the store manager today- he was so kind and apologized many times... he emailed me a shipping label so that I can mail the bracelet back for him to inspect. If they feel it can be repaired they are sending it to New York (at no cost to me). If they believe it is beyond fixable, or if it comes back from NY to them less than satisfactory, I was told “other options would be discussed”. If they are able to restore it, I am fine with that. I just feel so much better after talking to someone who cared, and wanted to make things right
 
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#25
Stay firm. I recently sent my bone cuff off because the edges had split. It would get full of water and trickle out during the day. They emailed me a repair price of $230, which I paid. It came back from NY shiny, but the split area was rough which it hadn't been, and even further split, with a larger gap, compared to the initial slim gap. There was also still blue polishing gunk at the split area! Unwearable, as the sharp edges were painful. I emailed them and said I would not accept this, that I was deeply disappointed. I photographed everything and sent pics along with my email. They sent me a label and I sent it off to NY again. After a week, I received a brand new bracelet with a letter of apology. That's the kind of service we pay for. I am happy now, despite the hassle. Your bracelet should be replaced if they cannot fix it.
 
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#26
Update - last night I finally received my bracelet back.... and.... it looks *almost* brand new! I am happy. I feel like the corners are ever so slightly rounded, but I assume this is inevitable with polishing. I am thrilled and will be making a follow up call to the manager this afternoon to let him know. Thank you all for listening and supporting me :)
 
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#27
theclassic said:
Update - last night I finally received my bracelet back.... and.... it looks *almost* brand new! I am happy. I feel like the corners are ever so slightly rounded, but I assume this is inevitable with polishing. I am thrilled and will be making a follow up call to the manager this afternoon to let him know. Thank you all for listening and supporting me :smile:
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Happy for you that the situation worked out to your satisfaction.:smile:
 
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