I think you were really unlucky with your Neverfull. I am satisfied with both bags. The pattern of my neverfull fits and the somewhat loose lining doesn't bother me. It is sad that LV is sending a bag in this condition. Last year I got a Zippy wallet that was cut wrong and had a lot of nicks. I also ordered a new one and made no direct exchange because I was afraid that it would otherwise be sold out, that was the summer collection. However, this is not as expensive as the Nerverfull. I'm sorry for you.