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Here it is. I have tried to wipe it off but failed. Not sure if it's normal for mop?
OMG that's awful. I would run into VCA as fast as my little legs could carry me and ask 1) what's wrong and 2) that they fix it. I don't know what happened here, but it looks defective. Since it only happened to one motif, it couldn't be misuse. It may involve a trip to Paris (for the bracelet), but best to get it fixed . . .
 
OMG that's awful. I would run into VCA as fast as my little legs could carry me and ask 1) what's wrong and 2) that they fix it. I don't know what happened here, but it looks defective. Since it only happened to one motif, it couldn't be misuse. It may involve a trip to Paris (for the bracelet), but best to get it fixed . . .

Yea, I should have done that earlier. This is now bothering me more and more. Probably that's the reason the original person declined this SO? :confused1:

I texted my SA at 5th ave. She just replied asking me to stop by with bracelet. However, tmr is not working for her, since she said someone from CS would be in the store? Anyway, I will bring it to the store next week. Hopefully it does not need to fly to Paris. A lesson to learn, sigh..

Thanks very much for your replies :)
 
Yea, I should have done that earlier. This is now bothering me more and more. Probably that's the reason the original person declined this SO? :confused1:

I texted my SA at 5th ave. She just replied asking me to stop by with bracelet. However, tmr is not working for her, since she said someone from CS would be in the store? Anyway, I will bring it to the store next week. Hopefully it does not need to fly to Paris. A lesson to learn, sigh..

Thanks very much for your replies :smile:
No worries. They'll take care of you . . . VCA's good that way.
 
Hi Candeyige. Hope you've been well. :smile: Did you ever hear back from your SA on your bracelet? Txs!

Hi Chromemilou. Sorry I forgot to give an update here. Thank you for the reminder:)

Yes, I received the bracelet last Thursday. Long story short, my SA helped sending the bracelet to the workshop for "cleaning". She suggested not changing stones directly ($240 per motif :oh:). The bracelet stayed in the workshop for 2-3 weeks, and magic happened, lol. The "fogginess" was gone! I did not ask more details how they cleaned it. But when I checked the stone, it was like new now :lol:
 
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