Special Orders

[BigAkoya]

Hello,
I have a question for the group. About 18 mo ago I placed my first special order with a SA- and that SA has departed VCA.

For those of you who have placed SO’s in the past (I’m aware they are for all purposes “closed” to mortals at this time), did you “check in” with your order or get any status updates?

Thank you
Maya

To add to the other's comments...
You should also be given a new SA. Similar to your situation, my old SA left a couple of years ago, sort of.

My old SA texted me and told me he got promoted and will be going to another boutique. I did not follow him as I wanted my spend profile (e.g. loyalty recognition) to remain at the current boutique.

After he left, the boutique manager reached out to me, thanked me for my business, and assigned me a new SA.
I also had an outstanding order, and the new SA reached out to me the next day to let me know he's on it. The new SA also asked me about my preferences (I was a bit surprised my old SA did not transition, but the truth is, sales is sales and nobody shares client info). Hence, I had a lengthy text with my new SA for him to know my preferences. He said he keeps a file of preferences for his clients.

Your boutique manager should do the same and assign you a good SA given your history with the boutique.

 

[Mayacamas]

To add to the other's comments...
You should also be given a new SA. Similar to your situation, my old SA left as well, sort of.

My old SA texted me and told me he got promoted and will be going to another boutique. I did not follow him as I wanted my spend profile (e.g. loyalty recognition) to remain at the current boutique.

After he left, the boutique manager reached out to me, thanked me for my business, and assigned me a new SA.
I also had an outstanding order, and the new SA reached out to me the next day to let me know he's on it. The new SA also asked me about my preferences (I was a bit surprised my old SA did not transition, but the truth is, sales is sales and nobody shares client info). Hence, I had a lengthy text with my new SA for him to know my preferences for future releases. He said he keeps a file of preferences for his clients.

Your boutique manager should do the same and assign you a good SA given your history with the boutique.

Hello BigAkoya,

Yeah, pretty much none of that happened. My boutique of record has a revolving door of sales associates - located in Las Vegas- and since it's not in my home city I am somewhat "out of sight, out of mind." Candidly, other than at Vendome in Paris, even though I have a generous spend (enough to qualify two year ago for a SO, but not today!!!!) I have never had a luxury experience with my boutique of record.

This is clearly another example of where I have been let down.

After reading your experience above, I will reach out to the regional manager today. Its pretty obvious I need a new boutique- but I also need to know the status of my SO.

Thank you for your assistance.

Maya

 

[sunshineshiney]

Yup I hear the only people who can SO right now are those who have spent high 6 figures

Just when I hit six figures last year, they closed it/changed the rules again.

Go figure .