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7DDE26B3-0AC5-4D63-9219-F0FF0E88796A.jpeg Here is my Roseau just back from Longchamp’s repair department. It almost looks brand new! My bag is about 10+ years old. It needed the handles repaired as a result of the ropes inching away from the base of the straps. $30 repair. Plus, they replaced the bamboo toggle due to the metal paint wearing off the original piece. No charge for the replacement. Longchamp was great from start to finish. The associate who handles phone inquires and who also relays the costs of repairs, post diagnosis, was very friendly and personable. I have such high regard for this company and their products, especially after this experience.
 
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