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I have a new member to my Moka Veau Foulonne family. There was some drama in getting it because the Post Office claimed they delivered it but they didn't. I was panicked and thought 1)they delivered it to the wrong house 2)someone stole it from the mailbox/front door.

What was frustrating is that the Post Master still stood strong that they delivered it to my front porch because the package could not fit in the mail box. Days later after said "delivered date" it appears in my mailbox. Bluefly was patient and addressed my concern. They placed a tracer on it. They were told the same thing by USPS. I don't know what they would have done in the case that it didn't show up but the item didn't arrive when they emailed me back so I told them I have not received it. Next morning, I see it in my mailbox, so I emailed them back and told them it arrived AFTER I brought in the mail the previous day when I answered their email.

Bonus gift from Bluefly(Colgate) threw me off at first.

The cosmetic case is nearly the size of my crossbody!
 

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The cosmetic case is nearly the size of my crossbody!

I get jittery like that when a dimilar episode happened to me. Sadly though, my parcel was lost forever and even when I was compensated for my loss, I never felt safe shipping with them anymore. Glad that you managed to get your items. I was also very surprised at the sheer size of the Foulonne cosmetic case, saw it at the boutique and it really is huge. That gift from Bluefly left me laughing. 😁
 
I get jittery like that when a dimilar episode happened to me. Sadly though, my parcel was lost forever and even when I was compensated for my loss, I never felt safe shipping with them anymore. Glad that you managed to get your items. I was also very surprised at the sheer size of the Foulonne cosmetic case, saw it at the boutique and it really is huge. That gift from Bluefly left me laughing. 😁
My heart definitely started to beat faster when I read your reply. My apologies for your loss. Was it also an order from Bluefly?

While I was going through it, I was angry, frustrated, worried, and scared. The thought of it being lost, mis-delivered, or even STOLEN from my "front porch" made me uneasy-especially if there was a possibility that it was stolen, which I know happens but it has YET to happen to me(mainly because we have a medium-long driveway). Knock on wood.
 
My heart definitely started to beat faster when I read your reply. My apologies for your loss. Was it also an order from Bluefly?

While I was going through it, I was angry, frustrated, worried, and scared. The thought of it being lost, mis-delivered, or even STOLEN from my "front porch" made me uneasy-especially if there was a possibility that it was stolen, which I know happens but it has YET to happen to me(mainly because we have a medium-long driveway). Knock on wood.

Oh, it was not Bluefly. I had purchased from the site before and thankfully nothing went wrong. I can fully relate to your situation, not to add the amount of "homework" we do and careful consideration before we purchase anything.... and if it was a discontinued style or an item on sale etc adds further to our loss. Let's hope we will never experience such emotions ever again!
 
I have a new member to my Moka Veau Foulonne family. There was some drama in getting it because the Post Office claimed they delivered it but they didn't. I was panicked and thought 1)they delivered it to the wrong house 2)someone stole it from the mailbox/front door.

What was frustrating is that the Post Master still stood strong that they delivered it to my front porch because the package could not fit in the mail box. Days later after said "delivered date" it appears in my mailbox. Bluefly was patient and addressed my concern. They placed a tracer on it. They were told the same thing by USPS. I don't know what they would have done in the case that it didn't show up but the item didn't arrive when they emailed me back so I told them I have not received it. Next morning, I see it in my mailbox, so I emailed them back and told them it arrived AFTER I brought in the mail the previous day when I answered their email.

Bonus gift from Bluefly(Colgate) threw me off at first.

The cosmetic case is nearly the size of my crossbody!


Beautiful Moka!
 
I have a new member to my Moka Veau Foulonne family. There was some drama in getting it because the Post Office claimed they delivered it but they didn't. I was panicked and thought 1)they delivered it to the wrong house 2)someone stole it from the mailbox/front door.

What was frustrating is that the Post Master still stood strong that they delivered it to my front porch because the package could not fit in the mail box. Days later after said "delivered date" it appears in my mailbox. Bluefly was patient and addressed my concern. They placed a tracer on it. They were told the same thing by USPS. I don't know what they would have done in the case that it didn't show up but the item didn't arrive when they emailed me back so I told them I have not received it. Next morning, I see it in my mailbox, so I emailed them back and told them it arrived AFTER I brought in the mail the previous day when I answered their email.

Bonus gift from Bluefly(Colgate) threw me off at first.

The cosmetic case is nearly the size of my crossbody!
Gorgeous, so glad it arrived!!!
 
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