Hello everyone,
I am a relatively new member (i.e. very few posts) and cannot start a new thread, so am posting here. I would very much appreciate your advice about exchanging a new Kate Spade bag.
I bought the On Pointe swan bag directly from the website, but got a very old-looking piece - discolored golden handles, worn-off suede etc. I ordered and exchange, but the new bag's handles are also discolored (pic attached). At this point, I am honestly tired - I do not want to fall into another exchange cycle, even if they offer to re-exchange it, as there is no guarantee the third piece will also not have some defect. Should I just suck it and keep the bag (it is a beautiful bag which I love, and other than the handles is in pristine condition), or should I return it for a full refund? Are somewhat discolored handles (that will get probably worn anyway) not so bad after all?
Thanks so much!
Best,
Philomena