I hate Shopbop too. I ordered 3 dresses, two were correct but one was earrings!!! I called their CS and emailed a pic from my iphone. I asked them how their shipping could ship earrings when I ordered a dress!!! They did not say they were sorry for the mix up!!! I'm done with them too.
Shopbop return warning
- Thread starter ghostmouse
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to me (and yes its just my opinion and mine to give 
....i think they r ridiculous!! y have a return policy if u limit the returns??? i buy as much of anything i want and if i dont like any of it for any reason i return it....its my money
....i think they r ridiculous!! y have a return policy if u limit the returns??? i buy as much of anything i want and if i dont like any of it for any reason i return it....its my money
Now I'm afraid to order from Shopbop again. I recently ordered and then returned two A+O dresses. I know my size in this brand and haven't had quality issues in the past, but the dresses that I ordered were horrible. The size 0 in one was HUGE while the 2 in another was small and really long-waisted. I'd like to order one more to see if it works (I have an event coming up), but now I'll order it from Bloomingdales instead.
Not to defend Shopbop, but isn't that A&O's inconsistency?
When I got two differently-sized pairs of 7FAM jeans from Shopbop, I contacted 7 For All Mankind. (They were INSANELY rude about it, but that's a different issue.) Turns out the jeans were actually supposed to be an inch longer than the longest pair I received. It was their quality control, not Shopbop.
To go back to topic, I still return a ton of stuff to Shopbop and they are great about it. Admittedly I buy a ton of stuff, too, but between SB and NAP I am loyal to these two retailers BECAUSE they have free shipping and easy returns. I have noticed that SB's shipping/packing is more careless (I got a giant packing tape roller!) and their phone reps are more snarky, so we shall see what happens as they get bigger.
It is A+O's inconsistency, which is why Shopbop shouldn't penalize customers for making so many returns. It's not our fault that sizing is inconsistent.
I agree that their CS reps are very snarky. They are not careful when they ship their items. I had purchased a dress and blazer and instead of shipping a dress they shipped earrings!!!!
Honestly? Shopbop is the worst....their customer service is terrible so I’m not surprised you got an email like this. They sent me a pair of USED/Damaged shoes that I recently, got my address wrong causing a lot of trouble on my end, and to top it off...when I called them their CS people were so rude I hung up on them. I will *never* shop there again. I had good experiences with them a few years ago but I think they must have changed things around. It’s a shame piperlime went under, they actually had good CS.
I am NOT in support of Shopbop, at all. And now, because of their policy on warnings, I myself will fully convert to Revolve, who has amazing customer service. As an online-only retailer, they MUST abide by more lax returns policy; take Nordstrom's lead (and they have physical locations to boot). I once spoke to a Revolve CSR and he had suggested that I "order multiple sizes and styles and just return what I don't want"--the RETAILER suggested this for me! Their main focus was that I get my perfect items, whether it's 1 or 10 items out of 100 tries.
F Shopbop. Seriously. And their dumb emails. LET'S BOYCOTT, purse forum!
QUOTE="ghostmouse, post: 31206623, member: 171887"]Full disclosure: I'm a habitual shopbop buyer and returner. For example, if I need a dress for a wedding, I buy 6 and keep 1.
I also buy a lot during their sales and keep a few items and send the rest back.
BUT, today, I got the below email SB:
We’ve noticed that you have returned the majority of your purchases from us in the past 12 months. We are hoping we can work with you to improve this pattern, because it could result in your account becoming subject to additional fees. If you're having trouble finding the right sizes and styles, our 24/7 customer service team is happy to point you in the right direction, and they're only a call or email away.
We hope we will see a decline in returns from you following this note. If not, you may receive further communication from us, explaining the conditions under which your account could be subject to a modified returns policy, which includes a built-in Returns Penalty Fee for each item you return to Shopbop | East Dane.
AHH!! Has anyone else gotten this? What should I do (other than the obvious not buy so much)? ?
Thanks![/QUOTE]
F Shopbop. Seriously. And their dumb emails. LET'S BOYCOTT, purse forum!
QUOTE="ghostmouse, post: 31206623, member: 171887"]Full disclosure: I'm a habitual shopbop buyer and returner. For example, if I need a dress for a wedding, I buy 6 and keep 1.
I also buy a lot during their sales and keep a few items and send the rest back.
BUT, today, I got the below email SB:
We’ve noticed that you have returned the majority of your purchases from us in the past 12 months. We are hoping we can work with you to improve this pattern, because it could result in your account becoming subject to additional fees. If you're having trouble finding the right sizes and styles, our 24/7 customer service team is happy to point you in the right direction, and they're only a call or email away.
We hope we will see a decline in returns from you following this note. If not, you may receive further communication from us, explaining the conditions under which your account could be subject to a modified returns policy, which includes a built-in Returns Penalty Fee for each item you return to Shopbop | East Dane.
AHH!! Has anyone else gotten this? What should I do (other than the obvious not buy so much)? ?
Thanks![/QUOTE]
[/QUOTE]
OP got that email two years ago....but yes, online retailers need to deal with returns.
If you are an online only retailer you have got to expect lots of returns. I would see no problem ordering 6 dresses to try out if I needed one for a wedding and couldn’t get to a store to shop. Also I’m not an average sized person. I am pretty short so the models they use online never look like me so it’s hard to really get an idea of how something will look on me until it’s in my hands. I take care to not damage the clothes or get makeup on them or let my pets come in contact with them and I’m speedy to return things. It’s usually in the mail by the next day. But I’m not keeping things if they don’t fit or look good on me. I’d be happy to pay the return shipping cost but getting banned from shopping somewhere would be just plain ridiculous to me. There are so many options on places to shop. If I ever got such an email from a company I’d just quit buying from them altogether. I don’t need to be shamed by a retailer for taking advantage of a policy they decided to have.
I just asked Shopbop to close my account over a code match for 15% discount on a bag I wanted to buy. I asked to speak with a supervisor and she said there was not one available. BS! I will never shop with them again-just because of a $45 code they refused to match on an expensive bag. Not very smart business practice. They'd rather I spend my money on another site!
Uh - NO - here's the deal from a retailer perspective - people buying six things to return five - we don't want you. We don't want you in our store, we don't want you on our site, we don't want you as customers. Period. End of Story. We do maintain and share databases for returns. We ban customer who return too frequently and will continue to ban. Do you empty the penny jar into your purse at the convenience store, I mean, it's there for the taking, right?
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