I think they need to have a system for returns that is more specific (TBH I've never purchased from them so if they have this already my apologies). If the item that you purchase doesn't fit, isn't as pictured, damaged, bad quality, or anything else that signifies that THEY could have done more on their part to have you be satisfied with the item then it shouldn't be held against you for returning. But if you're returning because you just simply didn't like it and that is the reason for the majority of your returns I think it's fair for them to "mark that against you" for the lack of better terminology.
Shopbop return warning
- Thread starter ghostmouse
- Start date
I respect differing perspectives and find it further interesting to hear about other people’s shopping habits. For me, I use sites like Net-a-porter, matchesfashion, mytheresa, etc. to get the measurements of garments so I can cut down on the need for returns. I’m not easy to fit either, but sites do give you information (you can also usually email them for additional info). I’ve become familiar with my shape, personal measurements, and fabrics to have a general sense of what will likely fit me or not. That’s not to say I don’t return, because I do, but doesn’t it take a lot to receive that kind of email? Maybe it’s because I hate to return so it’s hard for me to understand buying with the knowledge that I’ll return some or most of my purchases.
To be honest, I don’t try on six dresses at a department store. Usually I’ve already done my research and/or have an idea of what I want and will try on one to two pieces, three at most if something unexpected catches my eye. Again, not knocking anyone else’s shopping patterns, it just never occurred to me that someone would need so many options at a time.
Quality I agree is an important issue. If I’m not familiar with a brand I’ll try to go in store to get a feel for the fabric, or sometimes I’ll take a risk. However, the percentage of what I return because of quality versus what I keep is still small. I’m also curious about picture accuracy – usually my biggest problem is with bright colors, getting the shade correct. However, again checking multiple sites for pictures gives me a good idea of what to expect. I’ve never had an instance where a piece has been dramatically different from what I saw on screen. If it’s not too much trouble, could you give an example (genuinely curious)?
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Not sure how to interpret your "inference" to me so I'll simply say ... this is a forum where members are free to "express" thoughts as long as they are within the boundaries of the forum guidelines. If members are subjected to unnecessary criticism and attacks, such as yours, when they share experiences, the premise of the forum is denied. Also, I can assure you I'm a sound thinking, responsible adult, capable of making my own decisions, including how and where to shop. Have a wonderful day!
Where am I criticizing or attacking you? I said nothing of the sort. I didn't say anything bad about you or how you choose to shop. I didn't even say I thought you were doing anything wrong! "One of my greatest challenges with online shopping is size and quality...Shopping is no longer a pleasant experience for me" (maybe rereading this now you didn't mean shopping online isn't pleasant but instead shopping in general and if so then I read what you wrote incorrectly!). To me, if I add those two points together I get that you don't particularly enjoy shopping online (unless what I said in the last () was correct and then my logic is off). Please tell me where I am attacking or criticizing you. Obviously if I connected the dots wrong you could kindly tell me so (we all make mistakes!), but there's no need to say that I'm attacking or criticizing you.
I am ALSO allowed to express my thoughts, but for some reason I'm being scolded for disagreeing. I didn't criticize or attack anyone. All I said is that I think excessive returning will lead to online retailers charging a fee to cover the costs and I think that it's more fair for them to pass the cost onto the ones who excessively return, not everyone.
That being said, I truly didn't mean to offend you, or anyone, in any way and if I did I really do apologize if your feelings got hurt.
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Shopbop is being ridiculous! They pride themselves on offering items not sold elsewhere. There is no way a person not living in metro hub can try on before buying. And if I did try on why buy from shopbop? It's not like they are cheaper. I order jeans from them and every style of every brand is totally different!. The whole reason for online is fast returns. Convenience. They will lose customers,
Yup, I agree. I returned a pair of jeans last week described as running "a full size small" by both Shopbop and reviewers. I'm pretty small as is so ordered my normal size. GIGANTIC.
I also recently bought a pair of 7 for all Mankind flares that I loved so much I ordered the EXACT same pair again. Guess what? The inseam on one pair is 1.5 inches shorter than on the other! I kept them for wearing with differing heel heights, but sheesh.
Frankly, I don't think it's my responsibility to run all over the web checking out descriptions and photos so that I don't inconvenience a retailer. I KNOW I am a profitable customer for them (and have been for a decade or more). The point of online retail is convenience for the customer and profit to their bottom line, so, we both win.
I've been shopping with them for well over a decade. I buy (and keep) a lot, but also have my fair share of returns. I have not received either the nasty email or VIP email...so I'm curious to know what is their VIP program?
They are trialing a three- or four-tier loyalty program based on your yearly spend. The email I received said it was based on the prior year, but didn't specify if that meant 2016 or last 12 months, I am thinking 2016. I believe it is just a trial with a small number of users right now.
I believe the Platinum level of the loyalty program was an over $5k/year spend at Shopbop, but there was no minimum spend for Bronze membership and Silver membership was only $300/year or more.
@ProShopper1 - I began my post with "I'm not sure how to interpret ...." which in my mind implies I wasn't sure what message you were attempting to convey to me. However, you began your original post with "If you hate online shopping so much stop doing it!" and later in the post"...people who abuse the liberal return policy like the OP..." and "limit the top abusers". I think most anyone would consider being referred to as "abusive" as not only critical but insulting as well.
My feelings are not hurt by an means and an apologizing to me, although accepted, is honestly not necessary. Sometimes "words" can have the affect of a sword, intentionally or not. Regardless, thank you for your reply and I truly hope you have a wonderful, blessed and happy day or evening!
I understand that you started it with that, but then you went on to say that I was criticizing and attacking. You might be misinterpreting my ! as a command or yelling, but I only intended it as an idea like eureka! It's just advice.
There's a really big difference between abusing return policies and utilizing it. Buying many items with the intent of returning most of them is very different from purchasing items with the intent to keep them but not being satisfied (be it fit, quality, etc). The first IS abusing the return policy in my opinion. It doesn't make anyone a bad person for doing it, but if a company does not want to tolerate the behavior then I think it's their call.
I'm glad we were able to clear this up.
Absolutely! Obviously we both purchased some "BIG GIRL" pants during on of our shopping expeditions and didn't RETURN them.I understand that you started it with that, but then you went on to say that I was criticizing and attacking. You might be misinterpreting my ! as a command or yelling, but I only intended it as an idea like eureka! It's just advice.
There's a really big difference between abusing return policies and utilizing it. Buying many items with the intent of returning most of them is very different from purchasing items with the intent to keep them but not being satisfied (be it fit, quality, etc). The first IS abusing the return policy in my opinion. It doesn't make anyone a bad person for doing it, but if a company does not want to tolerate the behavior then I think it's their call.
I'm glad we were able to clear this up.
(I couldn't resist the return part)Have a wonderful day/evening @ProShopper1
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Actually Amazon DOES warn you if you've done a lot of returns like the OP did with shopbop.
https://www.reddit.com/r/amazon/comments/4u7fgt/email_from_cisamazoncom_is_my_account_about_to_be/