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#4,233
Hi, I wanted to share my newly acquired Loewe product here - however it is no longer possible anymore. Just want to vent a bit as I could not find the Loewe forum here. After charging our credit card and keeping us waiting for 25 days, Loewe canceled our 1/7 order this morning (for the Totoro collab product). We called them and was told that their website logistics messed up the ordering process and ended up allowing more online orders than they could produce. They kept on saying that since this is a limited edition line, so production quantity is very low. After keeping customers waiting for almost four weeks, and sending them congratulation emails that they are the lucky few who could even place an order with them, they now tell customers that they messed up the logistics, that they could not make more of products they promised to sell after collecting $ since 1/7, and canceled many orders. We still can’t believe that this is how an internationally famous manufacturer treats their customers, in 2021.

Is this something someone in the forum has also experienced?
 
  • Sad
Reactions: Cleda, eunaddict and doni
#4,235
amielamie said:
Hi, I wanted to share my newly acquired Loewe product here - however it is no longer possible anymore. Just want to vent a bit as I could not find the Loewe forum here. After charging our credit card and keeping us waiting for 25 days, Loewe canceled our 1/7 order this morning (for the Totoro collab product). We called them and was told that their website logistics messed up the ordering process and ended up allowing more online orders than they could produce. They kept on saying that since this is a limited edition line, so production quantity is very low. After keeping customers waiting for almost four weeks, and sending them congratulation emails that they are the lucky few who could even place an order with them, they now tell customers that they messed up the logistics, that they could not make more of products they promised to sell after collecting $ since 1/7, and canceled many orders. We still can’t believe that this is how an internationally famous manufacturer treats their customers, in 2021.

Is this something someone in the forum has also experienced?
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Where are you located? I’m afraid my order will be cancelled too since I’ve heard nothing back from them.
 
#4,237
I just received the email too. I’m really bummed.
amielamie said:
Hi, I wanted to share my newly acquired Loewe product here - however it is no longer possible anymore. Just want to vent a bit as I could not find the Loewe forum here. After charging our credit card and keeping us waiting for 25 days, Loewe canceled our 1/7 order this morning (for the Totoro collab product). We called them and was told that their website logistics messed up the ordering process and ended up allowing more online orders than they could produce. They kept on saying that since this is a limited edition line, so production quantity is very low. After keeping customers waiting for almost four weeks, and sending them congratulation emails that they are the lucky few who could even place an order with them, they now tell customers that they messed up the logistics, that they could not make more of products they promised to sell after collecting $ since 1/7, and canceled many orders. We still can’t believe that this is how an internationally famous manufacturer treats their customers, in 2021.

Is this something someone in the forum has also experienced?
Click to expand...
 
  • Sad
Reactions: doni
#4,238
That's terrible. How did they screw up this launch so badly? Feeling sad for y'all. I wonder if they would even try to make good this debacle with customers that ordered in good faith and had their money held for a month! :(
 
#4,241
Update on the cancelled/ refund / compensation gift situation:

So I went to pick up my compensation gift today and the SA didn't know what I was talking about. I told them the whole ordeal with my order being cancelled then my supposed refund (which I still haven't received) and my compensation gift. She said a package did arrive but its not a compensation gift but the dust bunny coin purse I ordered. She also said the HK Loewe office told her my other 3 pieces of Totoro goods are also on the way. She said I can't take the coin purse home today cause I have to wait for the whole order to arrive.

This whole ordeal is so disorganized... I wonder how long I still have to wait...
 
  • Wow
Reactions: Cleda, doni and pursekitten
#4,242
lumkeikei said:
Update on the cancelled/ refund / compensation gift situation:

So I went to pick up my compensation gift today and the SA didn't know what I was talking about. I told them the whole ordeal with my order being cancelled then my supposed refund (which I still haven't received) and my compensation gift. She said a package did arrive but its not a compensation gift but the dust bunny coin purse I ordered. She also said the HK Loewe office told her my other 3 pieces of Totoro goods are also on the way. She said I can't take the coin purse home today cause I have to wait for the whole order to arrive.

This whole ordeal is so disorganized... I wonder how long I still have to wait...
Click to expand...
Wow I'm really very unimpressed by Loewe's handling of this entire fiasco. But glad that you managed to get the items you ordered, which is better than any compensation gift they could have given you! Did they already refund your order though? It would be so odd if they did that and still shipped items out to you!
 
#4,243
despair said:
Wow I'm really very unimpressed by Loewe's handling of this entire fiasco. But glad that you managed to get the items you ordered, which is better than any compensation gift they could have given you! Did they already refund your order though? It would be so odd if they did that and still shipped items out to you!
Click to expand...
No, I didn’t get the refund even after I received the email saying they cancelled my order and will refund my money. So apparently the DHL email I got was not for the compensation gift after all....

So I emailed Madrid back to tell them I received the coin purse and that hk office informed that the other 3 pieces are on their way. They replied they still need to check if that is true...

So I guess I will never know if I can receive my whole order.
 
#4,245
waverlinda said:
My first Loewe purchase. Voila! Loewe Puzzle Medium in Scarlet Red. I was debating between the medium and small. I ended up getting the medium first since I like the color and figured I can use it for work too.

Extremely happy and satisfied with the purchase. Love the color and got it at a good price at the Loewe Outlet in Cabazon. I highly suggest contacting them for stock availability.

Attached the close up picture. Scarlet red is the perfect red.
Click to expand...
I love this so much
 
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