My order is at the “clearance event” on the DHL tracking site, then I got an automated phone call from DHL telling me to clear it online. This is my first time being asked to do this, plus first time ordering from Loewe site. The price I paid already included tax and duty fee according to the receipt, now I am worried having to pay duty on top of duty. Has anybody been through this when ordering online?
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I'm in the US, but my bag shipped from HK - also got this sometime last week and I had to fill out a form giving them my SSN. I don't think they'll charge duties, because I had a DHL order before from a reseller that didn't include duties, and for that, DHL sends you an email telling you to review the duty calculation/documents and pay for it online.
That said, my customs status after submitting this info was updated on Wednesday, but it's back to a second clearance event (it was supposed to arrive on Thursday), which is quite annoying.
Thanks! That's good to know. I just found it weird they are asking me to provide additional info which I think should already be stated on the package.
I'm from Canada though so I guess buying from US will get me extra custom / duties? Or do they even ship outside of US?
Definite FOMO about the puzzle bags, had the opportunity and hesitated and they all sold.
This is so me, too! I literally had the Loewe puzzle in my cart and hesitated and it sold out
Feelin this right now for the light caramel puzzle mini with gold-tone hardware! Two frustrating choices of my own making: A) The wait-and-see-for-a-sale game or B) Risky FOMO if it sells out first.
I received the dust bunnies card holder today! It is so cute! 
Got my order today! The marquetry is just beautifully done! Now I’m kicking myself for not getting that hammock when I had the chance.
Also, no special packaging for my online order other than the sleeve for the cardholder’s box. I also received a packet of stickers with the heel bag and the shirt, but not with the cardholder.
I love everything, but the tshirt is not quite the fit I wanted so I’m thinking about going up a size. I’m bummed the clothing items are no longer available on the website. Seems like selfridges is the only website with the clothing items available?
Also, no special packaging for my online order other than the sleeve for the cardholder’s box. I also received a packet of stickers with the heel bag and the shirt, but not with the cardholder.
I love everything, but the tshirt is not quite the fit I wanted so I’m thinking about going up a size. I’m bummed the clothing items are no longer available on the website. Seems like selfridges is the only website with the clothing items available?
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Not sure also. I'm not from the US. I just had it shipped to my US consolidator. Harder since you're in Canada. I know you can get US address where your stuff gets delivered and you can just cross the border to pick it up. But then with covid, it's going to be harder.
thank you! I'm not taking the risk since Canada duties and custom is such a pain, but thanks again!
I'm drooling❤️Got my order today! The marquetry is just beautifully done! Now I’m kicking myself for not getting that hammock when I had the chance.
Also, no special packaging for my online order other than the sleeve for the cardholder’s box. I also received a packet of stickers with the heel bag and the shirt, but not with the cardholder.
I love everything, but the tshirt is not quite the fit I wanted so I’m thinking about going up a size. I’m bummed the clothing items are no longer available on the website. Seems like selfridges is the only website with the clothing items available?
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