Not sure if this is the right thread to ask this but how are most offers communicated initially? Via text? Phone? Does anyone ever get surprised by their established SA with an offer at your usual boutique visit/appointment (when you go in for other items)?
My answer is yes to all of the above. First it was surprise offers during visits, then phone call offers, then text offers. I think you'll find that to be the case with many if you search through the forum - the offers come in a variety of ways.