Hello, my dear fellow TPF members.
I wanted to post this thread many times in the past, I feel it is the right time do to so now.
Some months ago, I have received a PM from our fellow member (who shall remain anonymous, unless she will want to identify herself) where she asked my opinion on the treatment/services at the Hermés boutique in Vienna, Austria.
In her PM, she had complained about the treatment in the store, mainly that of the head manager xxx. She ordered a Birkin w her (the member is a regular client over there) and when she returned to inquire about her order many months later, the manager had simply said
"....she had forgotten to order the Birkin and now the list is closed....".
Today, one of my friends, who lives in Vienna, had messaged me very angry, as she had also ordered a Birkin there 7 months ago and when she went to inquire, the manager told her the same, as to the other TPF member :
"....she had forgotten to order it". So she was waiting 7 months for nothing- literally. Also a regular client, who had bought many items including some bags there before. She had called the Salzburg boutique immediately and is now waiting for the same bag all over again.
I had horrible experiences in the boutique myself before- but that is another story. I switched the store some time ago and now I am happy....
I personally know 2 people, also regular clients, who had written letters to the owner of the franchise, complaining about the manager and other staff members. Their letters remained without any reaction.
Now, I consulted this situation with my current SA who said she "..has heard of the situation there and people who have bad experience with this particular boutique should come forward and complain to Munich or the headquarters...".
I agree with this.
I would like to ask all members, who had experienced anything shady at this particular store to not be afraid, come forward and share it as this is simply unacceptable and something needs to be done about it.
I
would also like to stress each and every word in this post is true and correct, exactly as written and stated here.
TIA!