Sephora Friends and Family

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#1,232
VanessaJean said:
I wonder if they will do it in Canada this year since they have the Canadian website now? I emailed them 2x but no response.
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The website is messed up for Canada don't even try using it. It will not go through and say error with card. Then they will charge your card several times. Pre auth or charge I don't know but they charged my card 4 times within a day. And when you call them they are rude about it and claim your bank is lying about the charge and they guarantee they didn't charge on their end and their comp says incomplete.

So moral of the story is stay away from sephora.ca until they resolve the issue. They straight up told me they were having issues. No public message informing customers. Not impressed at all.
 
#1,235
kawaiiamaiai said:
That's how I'm feeling too. I need a few more expensive things (my skincare stuff is all on it's last leg) so I should be good to go once I get all of that.
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so i bought a whole bunch of stuff and I spent exactly the amount they said I needed to attain VIB status..and erm..it didn't update yet. LOL I'm extremely impatient...and also I calculated my total this year, and with the purchases today, it actually didn't hit the $350 mark, even though I spent the same balance they said I needed. Unless they calculated wrong and I need to go buy 1 miserable thing.
 
#1,236
lostnexposed said:
so i bought a whole bunch of stuff and I spent exactly the amount they said I needed to attain VIB status..and erm..it didn't update yet. LOL I'm extremely impatient...and also I calculated my total this year, and with the purchases today, it actually didn't hit the $350 mark, even though I spent the same balance they said I needed. Unless they calculated wrong and I need to go buy 1 miserable thing.
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Ugh! I'd say give it until tomorrow and see what it says then. If it doesn't update by then, go ahead and purchase one more thing.
 
#1,238
lostnexposed said:
so i bought a whole bunch of stuff and I spent exactly the amount they said I needed to attain VIB status..and erm..it didn't update yet. LOL I'm extremely impatient...and also I calculated my total this year, and with the purchases today, it actually didn't hit the $350 mark, even though I spent the same balance they said I needed. Unless they calculated wrong and I need to go buy 1 miserable thing.
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Call Cs. I had the same prob last year even though I was way above $350 it didn't see me as vib and I had to have Cs fix it
 
#1,240
I went to use my 20% today at sephora and my mobile coupon was not scanning and the girl was pretty annoyed. The freebie bag is so cheap and flimsy. It's like the lululemon ones u get when you buy something. Years before they gave deluxe sample freebies within the bag. As well as treats and candies in stores. There was nothing of the sort there. No freebies, no recognition for vib whatsoever. Sephora is going downhill.
 
#1,241
Yeah I went to my local Sephora and I was shocked at how little they tried this year. Cheap, flimsy bags that were not stuffed. They also gave out a Sephora striped ziploc bag with a handful of cheap free samples. Not deluxe samples, the regular cheap kind. Not even a bowl of chocolates like in past years. I can't complain too much. 20% off is a great deal and I am grateful they offer it. I stocked up on skincare, mascara and things I need anyway. Now I have to fight temptation to buy things i don't need simply because it's 20% off.
 
#1,242
lawchick said:
Yeah I went to my local Sephora and I was shocked at how little they tried this year. Cheap, flimsy bags that were not stuffed. They also gave out a Sephora striped ziploc bag with a handful of cheap free samples. Not deluxe samples, the regular cheap kind. Not even a bowl of chocolates like in past years. I can't complain too much. 20% off is a great deal and I am grateful they offer it. I stocked up on skincare, mascara and things I need anyway. Now I have to fight temptation to buy things i don't need simply because it's 20% off.
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Lucky you scored the ziploc we didn't even get that...
 
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