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#466
Yeah, they totally substituted one of my Narciso Rodriguez samples with some lame eyeshadow card. Definitely not something I would have picked. I mean... don't they have a count of the samples? Why would it let me choose the sample on the site if they didn't have enough? Seems like they don't have their act together, and I didn't even get a comparable substitute! They could have given me a decent perfume sample instead of the little eyeshadow card with colors I won't even use. Blah!
 
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#468
^ Wow, Swanky! That sucks! lol I'm just surprised that they are so disorganized in that they offer them on their website, then somehow they don't make it up to you. Some people place orders based on certain samples and promotions. Sometimes I wait to place an order when they have better samples going on.

I mean, if they don't want to do the sample thing, then don't do it. But I could be spending my money elsewhere with better business practices who hold up to their promises and make it up when they can't follow through. I've literally spent hundreds at Sephora, so I would think if they value that sort of business (when I could take it to Nordstrom and get first class treatment), then they would not want to let you down. People look forward to those little things. Hearing this makes me appreciate places like Nordstrom and Blue Mercury more.
 
#469
Pinkstrawberry said:
I don't know why they are not like beauty.com I ordered something and they run out of samples I wanted so they substitute it with a Schick smooth razor (I love it) they also let me know that my sample will be on hold for me once they get more.
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Wow, I've had completely different experience with beauty.com. I placed an order just because of a gwp they were offering and they just canceled the gwp, saying it is out of stock but sent the other item. No compensation, no substitute, nothing. I even called them up, they wouldn't budge and said if I wanted to return the item I bought, I would have to pay for shipping. They are the WORST.

But I have to agree, I sometimes order just because of the gwp/sample and I would be very peeved if I didn't get it. In fact, I was eyeing that Chanel sample myself ...
 
#470
ms-whitney said:
i always thought price match is when you are able to get something else where for a cheaper price (actually able to get it, i'm assuming nordstroms wants to see the card because they know that sephora doesn't honor it in canada..or so i've read so far but i could be wrong)

esp when it comes to f&f i know that the retail company where i worked had them..and i had a customer come in and tell me that she wanted something there that we were out of, i directed her to nordstroms actually, but they wouldn't honor it without the card--so i gave the card back to her (we are normally suppose to take it once used)

i can see how with stuff like f&f it will require the card

if it was something that was really 'open' to the public thats different.

but this is suppose to be selected group despite the advertising on their facebook and despite some stores honoring it for pple without...it really depends..
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Well they do price match other retail online sites such as Saks, Bloomies and etc..they said they won't match it because this F&F is only for their Beauty Insiders members which isn't true. if that's the case, Sephora shouldn't be posting on their fbook page - it's misleading to the public.

Nordstrom doesn't actually don't know if I'm in the US/Canadian member so that shouldn't matter. I was going to get the items shipped to my US postal office too. Hmm, either ways it sucks. I'm going to call my beauty SA to see what they can do. hehe..
 
#472
Swanky Mama Of Three said:
Be glad you got anything. Last year I placed 3 orders, 2 came WITHOUT any samples!
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ugh. that sucks. i hope it doesn't happen to me but i already received my first order and NONE of the samples were the ones i picked (yet they are still on the selection area!) i guess some is better then none..plus in store the girl grabbed a handful for me :D

li_li said:
Well they do price match other retail online sites such as Saks, Bloomies and etc..they said they won't match it because this F&F is only for their Beauty Insiders members which isn't true. if that's the case, Sephora shouldn't be posting on their fbook page - it's misleading to the public.

Nordstrom doesn't actually don't know if I'm in the US/Canadian member so that shouldn't matter. I was going to get the items shipped to my US postal office too. Hmm, either ways it sucks. I'm going to call my beauty SA to see what they can do. hehe..
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thats what i'm trying to get at, in the post you quote me and i did acknowledge its funny that its on facebook page so a lot of pple can see..but people like me wouldn't have facebook and i've seen tons of people with sephora bags while it was going on that didn't know of f&f.

i think that ultimately some managers let the SAs do this, even though technically you're not suppose to, which of course gets broadcasted onto the public through forums such as this, and it makes others mad because they couldn't convince their local SAs to do so because those SAs' managers actually follow what is suppose to be the rule........
 
#474
My 1st order:
NARS nail polish in Orgasm (been wanting this since summer, but didn't want to pay full price for it!)
Tweezerman mini slant tweezers
Boscia blotting sheets
NARS lipstick in Barbarella (hope this isn't too light on me... or I'm going to exchange for Dolce Vita)
 
#475
My massive Sephora haul:
Most of these are long time lemmings, just waited for the FF sale!

Buxom Samantha Smokey Eye Kit
Sephora for OPI Under My Trench Coat
Josie Maran Tinted Moisterizer
Josie Maran Argan Lip Treatment
Buxom Insider Eyeliner in Onyx
NARS Makeup Primer SPF 20
Korres Line-Smoothing Lip Butter Glaze Trio
Ouidad Clear Control Pomade
Benefit Cosmetics Girl Meets Pearl
Too Faced Perfect Lips - Nude
SEPHORA COLLECTION Multi-Action Nail Polish - Brownie
Stila Smudge Stick Waterproof Eye Liner - Stingray
LORAC Cream Lipstick - Babydoll
Illamasqua Nail Varnish - Jo'mina


And I'm contemplating another order to get an Issey Miyake perfume...
 
#476
chihiro said:
so sephora's fnf is seriously not in-store??
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some of us have been lucky enough to get the F&F in-store. it's just kind of the luck of the draw. but it never hurts to go in and ask. you might get an extra nice SA.
i was able to get it without any code... or card... the SA didn't pull out a card from anywhere.. just entered in something in the register. but she did ask me if i had the print-out.


can't remember if i posted here or not... made my second F&F purchase, online this time.

Josie Maran/Argan Oil: which is apparently oil for skin moisturing, but the sephora SA recommended it to me for a hair serum and its' great!!
also got some UD eyeliner and a spare set of tweezerman tweezers.

i was REALLY excited to see flowerbomb perfume as a sample and i'll be so sad if i they switch it out.
i wish they had options for the 500 point like they do for the 100 point. i opted not to get any of the 100 points or the 500 point.


anyone know how often they switch the 500 point?? i think i just need to go into sephora monthly or something just to check out what the rewards are lol. then if it's something i like buy the cheapest thing i can find!
 
#477
^^^ I ordered the flower bomb sample last weekend, received my order Wednesday and they switched it out for a hanai more (however you spell it) perfume sample.

As far as my order, in case any one was interested, I purchased:

Clinique Superbalm Moisturizing Gloss - Black Honey
Benefit Cosmetics Velvet Eyeshadow - Buckle Bunny
Bare Escentuals Hydrating Mineral Veil kit
 
#478
Heath-kkf said:
^^^ I ordered the flower bomb sample last weekend, received my order Wednesday and they switched it out for a hanai more (however you spell it) perfume sample.

As far as my order, in case any one was interested, I purchased:

Clinique Superbalm Moisturizing Gloss - Black Honey
Benefit Cosmetics Velvet Eyeshadow - Buckle Bunny
Bare Escentuals Hydrating Mineral Veil kit
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aww man :( that's a bummer!
but i guess now i won't be disappointed when i open up my package and it's not there lol
 
#480
Heath-kkf said:
^^^ I ordered the flower bomb sample last weekend, received my order Wednesday and they switched it out for a hanai more (however you spell it) perfume sample.

As far as my order, in case any one was interested, I purchased:

Clinique Superbalm Moisturizing Gloss - Black Honey
Benefit Cosmetics Velvet Eyeshadow - Buckle Bunny
Bare Escentuals Hydrating Mineral Veil kit
Click to expand...

I really hope that dosent happen to me. Its the only sample that I'm excited about. All the other sucks toes
 
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