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#421
Well I went in store today (had store credit to use) and they wouldn't let me use the F&F. The SA told me you had to have the card invite to redeem it. So no luck. It's a bummer to because I probably would have spent a lot more if they would have let me. Instead I just used up my store credit and now I'm placing another order online.
 
#423
i'm curious - when other stores have their F&F sale... aren't they normally just online only or with coupon in the store??
However... it would be beneficial to sephora to actually email out a coupon to people instead of trying to have it be a secret in store. i guess that's where the problem lies.
if we're a beauty insider we SHOULD get a coupon for in-store - that's how other stores would do it (i think?)


i probably got so screwed over by ulta's 20% off coupon SO many times... i'm pretty sure i would buy a prestige brand item (not understanding what prestige brands were) and then buying a drug store brand and only getting the discount on the drug store brand and not realizing it.
i remember once i bought a UD eye shadow and a cheapo nail polish. i told the girl i wanted to use the coupon on the UD eye shadow. seemed like she was having problems but she never said anything to me. then finally got it to work. i get home and realize the discount came off the nail polish which was like 20 cents or something ridiculous :cursing:
at the time i was irritated and thinking she did it wrong, when in reality she did it right but didn't tell me that i wasn't allowed to use it on UD stuff.
 
#424
They change this a bit every year. It was truly ONLY F&F 2 yrs ago - you either had to know the code and use it online only where they couldn't bust you or have a card given to you by your friend or family members that worked for Sephora.
Last year they had the F&F and then offered it to VIPs.
 
#425
I just called my Sephora to ask if they would honor the FF and the SA said ONLY if I have my card and I can order online instead if I get the email. I asked her if she wanted to be my "friend" so I could have a card and she just giggled. (BOO!)

Personally, I think if they were on commission they'd all be handing these out like Halloween candy but since they are not, they don't really care about the higher sales, KWIM? I just say that sinceI know my Saks SA hands them out all day long knowing she'll get higher sales and they ARE commission based.
 
#426
Hello ladies,
I have a question, I went to the store and asked the lady what do I need to do to get the F&F discount and she said I needed the card. What card is she talking about? I just became VIB member like two weeks ago, but I never got a card. only 10% off coupond. I get emails so often from Sephora but non of them is advertising their F&F.
 
#429
Beenie said:
I just called my Sephora to ask if they would honor the FF and the SA said ONLY if I have my card and I can order online instead if I get the email. I asked her if she wanted to be my "friend" so I could have a card and she just giggled. (BOO!)
Click to expand...

:roflmfao:


whomever made the comment about them not making commission and not caring about sales is probably spot on.
i remember when i worked at my part time job we would have these quarterly 15% off sales. and O.M.G did they create a nut-house. I actually prayed that people would not come in the store (i didn't get commission).
you also needed a post card to get this sale... but towards the end of the weekend (it was just a weekend event) i just started giving the sale to everyone lol
 
#430
I'm so annoyed! I tried ordering online (for the first time) to take advantage of the 20% and I keep getting this:


"We regret that we are unable to process your order for security reasons. We were not able to obtain the necessary payment authorization. To continue shopping, please click here."

There is nothing wrong with my CC as I have used it today (and I haven't gone over my limit). My CC billing address is exactly the same as the address I put down on the order. I even called up Sephora and they said to contact my bank about it! Not very helpful at all... Has anyone had this problem before?
 
#431
Nope. But from the error it does look like an issue with the card. Did you contacted the bank? What did they said?

lover89 said:
I'm so annoyed! I tried ordering online (for the first time) to take advantage of the 20% and I keep getting this:


"We regret that we are unable to process your order for security reasons. We were not able to obtain the necessary payment authorization. To continue shopping, please click here."

There is nothing wrong with my CC as I have used it today (and I haven't gone over my limit). My CC billing address is exactly the same as the address I put down on the order. I even called up Sephora and they said to contact my bank about it! Not very helpful at all... Has anyone had this problem before?
Click to expand...
 
#432
I had this problem last night when I placed my second order. I ended up not putting in the correct exp. date for my cc. I noticed it after the third time trying to place the order. I fixed it and it went through.

Did you make sure you typed in the number and all the info for your cc correctly? I would try again. Otherwise, try and call and place a phone order.

The second thing that happened is that cc companies are putting in these fancy algorithims to flag possible fraud transactions. For example, if you typically only do 5 transactions a day and all of a sudden there are 10 transactions the cc company will flag the card and not authorize the transaction unless you call in. This happened to me too because I usually only do about 7 transactions a day. So one day I placed an 8th transaction (GAP kids sale) for a large amount and they didn't authorize it. I called in and they authorized the transaction and everything was cool. They are just doing all this to protect you against someone stealing your cc; and to protect themselves too. If this is the case I bet if you placed the order today you will be fine.

lover89 said:
"We regret that we are unable to process your order for security reasons. We were not able to obtain the necessary payment authorization. To continue shopping, please click here."
Click to expand...
 
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#433
I thought it might have something to do with not putting in the 3 digit number on the back of the credit card.. but there is no where in the checkout section where they ask for the 3 digit verification code!

I've tried multiple times and re-checked my CC number and still it doesn't work! When I called up they said I would have to wait 24 hours to order again because I'd attempted too many times and it's a security issue.. But it's still so annoying seeing as I can't go into the store and get 20% !!!!
 
#435
tb-purselover said:
I had this problem last night when I placed my second order. I ended up not putting in the correct exp. date for my cc. I noticed it after the third time trying to place the order. I fixed it and it went through.

Did you make sure you typed in the number and all the info for your cc correctly? I would try again. Otherwise, try and call and place a phone order.

The second thing that happened is that cc companies are putting in these fancy algorithims to flag possible fraud transactions. For example, if you typically only do 5 transactions a day and all of a sudden there are 10 transactions the cc company will flag the card and not authorize the transaction unless you call in. This happened to me too because I usually only do about 7 transactions a day. So one day I placed an 8th transaction (GAP kids sale) for a large amount and they didn't authorize it. I called in and they authorized the transaction and everything was cool. They are just doing all this to protect you against someone stealing your cc; and to protect themselves too. If this is the case I bet if you placed the order today you will be fine.
Click to expand...

This happened to my last year during the Christmas holidays!! All of a sudden I'm out shopping and none of my transactions went through anymore. I was so embarrased and upset.
I called the CC company (it was actually my debit/bank card) and was told that they flagged it because I had too many transactions that day.

Its good for protection but when you are holiday shopping it sucks. :p
 
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