One thing I dislike about Mercari is that they only do direct deposits once a week, on Mondays. This isn't good customer service IMO, especially when all the other selling apps are 2-3 days and Paypal is 1 day in my experience.
*Selling* on Mercari
- Thread starter lauren85
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Ok thanks. I would have signed up to sell right away but honestly those 2 issues you brought up - having to be "rated" first and not having control when the money gets transferred - really made me hesitate. They don't seem to ask for SSN though which in my book, was a deal breaker for me using Etsy. I did open an Etsy store but was very limited with accepting payments because I just won't give these sites personal infor like that. They are bought and sold to international companies all the time & their privacy agreements are pretty useless. Nothing sold and I had to pay for the listings - in fact - my items got very few views and some got none so for me Etsy wasn't worth it. I don't want to get into price haggles with buyers on Mercari either but I make nothing on Tradesy anymore - even when something does sell - which is rare because I had to raise all my prices - their commission is so high. Mercari seemed like a good alternative but that requirement that you have to get ranked first is so ridiculous. I was wondering how it was working out for sellers.
I've bought a couple of items recently, but not sold anything on Mercari. I feel the same as you about sharing my SS number, birthdate, and bank account numbers. I try to limit my exposure, given the amount of "data breaches" that have become commonplace.
If you want to sell on Mercari, they "may" (probably will) require personal info too, so I won't be selling on that site:
https://www.mercari.com/tos/
Well I am hoping they are just covering themselves incase you hit the 200 sales/ $20,000 a year mark required for them to issue you a 1099 for taxes and not going to be bothering every little seller trying to sell on it. I wish more people on here sold there for more guidance though but I think I will try listing a few low end items and see how it goes.
Does mercari every offer discount codes that anyone is aware of? I'm considering buying something for about $200.. sometimes these sites offer % off for first time users but I see nothing for Mercari.
I've just had a horrible experience with Mercari. I had a return which was approved. The item was returned on Monday. Seller wrote them and said she received her package and all was fine. They still haven't refunded me or acknowledged that the return was delivered. I checked their BBB and so many complaints about not paying sellers. What's worse, they seem to have a common practice of suspending/ closing accts that have payments pending and/or funds transferring. Once they terminate your acct apparently you can not track anything and all transfers stop. I have bought more than sold. But I'm not going to sell anything there based on the horrible reviews. Mercari responded to many bad reviews saying there was an error and the acct is reinstated and funds transfers will process. Only because the BBB got involved I'm guessing.
Mercari is a lot like poshmark in the way rating and customer service works.
But if you aren't rated in 3 days you can request a rating and your money will be released to you.
Have you tried commenting on their face book? Often you'll get someone to look into your problem if you do.
I love Mercari. I've sold more on there than ebay, tradesy and posh combined.
I've been selling since before they had the 10% fee. Never once had a problem as a buyer or seller.
They only do transfers on Monday's, which doesn't bother me at all.
And you can always use your balance as soon as you get it to buy other things if you want to.
The buyers I've dealt with are all pretty honest, and there isn't a ton of low ballers.
Mercari also has a 4$ shipping option for lightweight items which is nice.
But I don't sell very high priced items. The most was a pair of shoes for 300$.
But if you aren't rated in 3 days you can request a rating and your money will be released to you.
Have you tried commenting on their face book? Often you'll get someone to look into your problem if you do.
I love Mercari. I've sold more on there than ebay, tradesy and posh combined.
I've been selling since before they had the 10% fee. Never once had a problem as a buyer or seller.
They only do transfers on Monday's, which doesn't bother me at all.
And you can always use your balance as soon as you get it to buy other things if you want to.
The buyers I've dealt with are all pretty honest, and there isn't a ton of low ballers.
Mercari also has a 4$ shipping option for lightweight items which is nice.
But I don't sell very high priced items. The most was a pair of shoes for 300$.
I find that buyers on Mercari tend to lowball which is so annoying. I listed bag for $225 and kept getting offers for $100. I just say "no" and they get offended. I dunno about everyone else, but If I wanted to sell my bag for $100 I would have listed it for that. I mean my prices are negotiable but don't insult me with an offer of half what I'm asking. It's just rude.
Lowballers are so annoying. If you can't afford it then just move on and find something else in your price range. Smh.
Hi ladies,
I'm so desperate for your advice. I sold an LV Neverfull PM on Mercari. The buyer requested if I could mail it the next day, and I did. The day after the bag is delivered, she messaged me saying that the bag is smaller than it looks in my pictures. I pointed out that bag dimensions were given in my listing, but would agree to accept return upon Mercari's approval. She admitted she didn't read my description completely. She opened a return request but then gave me a tracking number saying that she's sending it back to me. I told her the return hasn't been approved by Mercari, she said she'd do a charge back on Amex if I don't refund her money. So I panicked...most sellers loose against CC chargeback. I told her I'd ask Merc to cancel our transaction so she can get her money and I won't loose the 10% in fees. So she cancelled the return request and gave me the tracking# for the return. In the meantime, Mercari messaged me that if they cancel the transaction and she ended up not sending the bag to me, there;'s nothing they can do.
Did I mess up? It just occurred to me that Merc hasn't released her payment, so if she were to do charge back...would it be against me or Mercari??
I'm so desperate for your advice. I sold an LV Neverfull PM on Mercari. The buyer requested if I could mail it the next day, and I did. The day after the bag is delivered, she messaged me saying that the bag is smaller than it looks in my pictures. I pointed out that bag dimensions were given in my listing, but would agree to accept return upon Mercari's approval. She admitted she didn't read my description completely. She opened a return request but then gave me a tracking number saying that she's sending it back to me. I told her the return hasn't been approved by Mercari, she said she'd do a charge back on Amex if I don't refund her money. So I panicked...most sellers loose against CC chargeback. I told her I'd ask Merc to cancel our transaction so she can get her money and I won't loose the 10% in fees. So she cancelled the return request and gave me the tracking# for the return. In the meantime, Mercari messaged me that if they cancel the transaction and she ended up not sending the bag to me, there;'s nothing they can do.
Did I mess up? It just occurred to me that Merc hasn't released her payment, so if she were to do charge back...would it be against me or Mercari??
No no no. Do NOT issue a refund until after you have the bag back in your possession an Mercari.
And if the transaction is canceled prior to mercari releasing the funds, don't send her any money as Mercari will return the payment to her. But they are right, if you cancel and / or refund before you get the bag back and there is something wrong with the return, there will be nothing they can do. And if you refund her independently of the transaction or cancelation, she can still file a chargeback because the private refund won't count.
In the future:
If you accept a return, do it through Mercari (or ebay, paypal, ect. Whatever sales platform was used).
NEVER issue a refund until the item is back in your hands and you've inspected it to make sure its the same item, in the same condition.
THEN issue the refund through the same sales platform they made the purchase with. So if they paid on Mercari, use mercari for the refund. Never refund outside of the transaction (such as if they pay via Mercari, but want a refund via paypal.)
If they try and bully you to go around those steps, stand firm. You'll have better chances fighting the charge back than you would otherwise and in some cases you'd be covered even if the charge back was successful.
And if the transaction is canceled prior to mercari releasing the funds, don't send her any money as Mercari will return the payment to her. But they are right, if you cancel and / or refund before you get the bag back and there is something wrong with the return, there will be nothing they can do. And if you refund her independently of the transaction or cancelation, she can still file a chargeback because the private refund won't count.
In the future:
If you accept a return, do it through Mercari (or ebay, paypal, ect. Whatever sales platform was used).
NEVER issue a refund until the item is back in your hands and you've inspected it to make sure its the same item, in the same condition.
THEN issue the refund through the same sales platform they made the purchase with. So if they paid on Mercari, use mercari for the refund. Never refund outside of the transaction (such as if they pay via Mercari, but want a refund via paypal.)
If they try and bully you to go around those steps, stand firm. You'll have better chances fighting the charge back than you would otherwise and in some cases you'd be covered even if the charge back was successful.
Hi BomberGal, thanks so much for the advice. Mercari was willing to wait until I receive the bag back, and they'd take appropriate action if things don't turn out right. But good news! I received the bag the next day....I video taped myself opening the package (heard stories about return package filled with bricks). But she returned my bag..and included a $50 VISA gift card! I literally feel like an A$$hole....for thinking the worst of her and this entire situation.
I just want to add that I think we all hear too much of negative experiences with buyers and Mercari. When in reality, there are also positive things. My experience with Mercari customer service has always been positive. Whether buying or selling, they've always responded to my inquiries in less than 24-hours. I just wish they'd allow sellers to post more than 4-pictures...heh.
I just want to add that I think we all hear too much of negative experiences with buyers and Mercari. When in reality, there are also positive things. My experience with Mercari customer service has always been positive. Whether buying or selling, they've always responded to my inquiries in less than 24-hours. I just wish they'd allow sellers to post more than 4-pictures...heh.
Bumping this thread. Just started using this site and would like to understand more how it works. I bought something, then listed a couple items, one of which sold almost immediately. I got good feedback and got my money quickly so I was very happy. I have since put up more listings. I'm getting a lot of likes and a few lowball offers, but no more sales.
I'm wondering if there is more to likes and followers than I realize. Like on Poshmark, people follow you so you will follow them, and that raises everyone who is followed in the search rankings. Does this happen with Mercari? Am I committing a faux pas by not following my followers and liking their items?
Should I be pricing my items higher so I'll have more room to negotiate in the case of offers? Do many people pay the asking price?
Is there a way to put up more pictures? Like on Poshmark where you can create another listing that isn't for sale but has extra pictures?
I'm wondering if there is more to likes and followers than I realize. Like on Poshmark, people follow you so you will follow them, and that raises everyone who is followed in the search rankings. Does this happen with Mercari? Am I committing a faux pas by not following my followers and liking their items?
Should I be pricing my items higher so I'll have more room to negotiate in the case of offers? Do many people pay the asking price?
Is there a way to put up more pictures? Like on Poshmark where you can create another listing that isn't for sale but has extra pictures?
Since they’ve added the offer button like Posh, I do think pricing a little higher helps because almost no one buys at the listed price on there (at least, in my experience). Lots of people ask for free shipping too.
The only way I’ve found to get more pictures in is by using a collage app. Making a separate listing just for pics can work too but you have to put a price on it like an active listing.
I find Mercari a bit different than Posh. It’s less social, and I don’t think I’ve ever followed anyone or have many followers. In the past when I’ve sold vintage Coach on there, it’s generally my lower priced bags that go. Mercari shoppers tend to be bargain hunters.
Have you tried the promote option, whateve?
I price my items a bit higher so I can promote them, merc will advertise your items if you agree to lower the price by 10%.
I've noticed my sales have gone to a complete stop on merc.. but on posh I've sold quite a lot.
I price my items a bit higher so I can promote them, merc will advertise your items if you agree to lower the price by 10%.
I've noticed my sales have gone to a complete stop on merc.. but on posh I've sold quite a lot.