*Selling* on Mercari

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#16
halobear said:
In Merc you should be able to send the buyer a message on the actual item that you sold. Go to that listing and under the buyer section there is a spot to send a message. These messages are only seen by you and the buyer.
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Thank you for that info.

I can't find my original listing. I reactivated the old one and now there is nothing on there about the buyer. My profile says I have 2 listings but only one is showing up and it's the reactivated one. The only place I see that references any information on the buyer is the message from Mercari saying they cancelled my listing. What a pain. :(

I wonder if I inadvertently deleted my original listing.
 
#18
I'm a little frustrated that I've had several Marc Jacobs listings deactivated in the last few weeks for not showing

- Clear photos of the item that you have taken yourself
- Size
- Brand
- Condition
- A detailed description of the item
- Proof of authenticity for brand-name items

when the listings all show precisely that. Has anyone run into a similar issue?
 
#20
halobear said:
Has anyone ever requested a return for something purchased on mercari? Just wondering how long it takes for Mercari to approve the return request.
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Ugh! Just got a reply. I don't understand why they need a photo of the entire item when it's one specific spot that is damaged. And they make it impossible to find the conversation again once you have read the message.
 
#21
Ugh! They have the worst customer service. The seller messaged me and told me she got the return back but Mercari won't do anything until the delivery confirmation comes from USPS. What really irks me is that when you contact them they just give you a scripted response and then close the conversation which means that if you want to reply and ask additional questions you have to start a new one and explain everything all over.
 
#22
For those who use Mercari, as of October 18, 2016, a 10% selling fee will be charged when your sale is successfully completed. Up to now, there has been no selling fee for selling on the app.

After an exciting first two years, Mercari is ready to end our beta phase!
Ending beta means we will begin charging a 10% selling fee.Introducing this fee allows us to improve your experience by adding features like 24/7 customer service that make transactions simpler and safer. We truly appreciate that you love using Mercari, and we're committed to providing the best marketplace for our buyers and sellers.
The Mercari beta will end on Tuesday, October 18, 2016 at 23:59 pm PT. After that time, Mercari will charge a 10% selling fee when your sale is successfully completed.
The following will not change:
- Listing your items remains free
- Buyers pay listed price (and shipping, if applicable)
We understand this is a big change. For more details, please reference our updated For Sellers FAQs.
Thanks for being a part of the Mercari community!
Team Mercari
 
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#26
Ugh... my account was suspended due to unusual credit card activity. I made my first purchase this morning using the app and I'm receiving the email from them asking me to provide a pic of my drivers license. I sent it a couple of hours ago and haven't heard anything back from them yet. Do you guys know how long it usually takes for them to respond and activate the account?
 
#27
I just heard about this site in the Tradesy forum and checked it out. I liked the way it seems to run its platform - and was thinking of moving a bunch of items over to it. Was wondering if anyone has had any experience using the site - as far as sales, returns, funds transfer, personal information required etc. Thanks.
 
#29
I've bought from them twice last year, and had to return once. They can only be contacted through their app (no phone # to call) even in case of a return. Return went well. I've never sold (or listed) on there before, but have to say that that site is full of fakes.
 
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#30
I've sold a few items using their app. The transactions were very smooth, I was rated 2-3 hours after the items were delivered to the buyers. As soon as I rated my buyers, the funds were released. They send deposits to your bank one a week on Mondays and by Wednesday my funds were always available in my bank account. There are a lot of low ballers and people who just wastes your time. Overall, I had a great experience.
 
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