**Selling/consigning** with Fashionphile

[bagnut1]

It's now been 3 days since my payout has been processed, and it still has not shown up in my bank account. Normally it shows up within 24 hours, so I'm very concerned. I'm honestly wondering if they didn't actually process it, because why is it taking so long? This has never happened to me before, and I've sold a lot to FP.

I just reviewed my last sale with them a couple of months ago. I went into the showroom on a Wednesday and got the email with the photos confirming receipt later that same day. The payment initiation email came after the close of business on Thursday. The payment hit my account on Friday.

I don't blame you for being concerned - have you tried calling them?

 

[caannie]

It's now been 3 days since my payout has been processed, and it still has not shown up in my bank account. Normally it shows up within 24 hours, so I'm very concerned. I'm honestly wondering if they didn't actually process it, because why is it taking so long? This has never happened to me before, and I've sold a lot to FP.

Same here. Payment initiated Monday, still not in the bank Thursday. Usually it's in the bank the next morning. Honestly I'm relieved it's not just me! I sent them a message asking if there was a problem with the ACH payment. I got back a slightly snippy reply that said there's nothing wrong with their ACH payments and that my money would be in the bank in 5 to 7 business days. I was also given an email address to contact them if the money is not in the bank in seven business days. My guess would be they're going to float these payments over the 3-day holiday weekend and not give them to us until next week.

 

[caannie]

Helo,

Thank you for contacting FASHIONPHILE Client Services regarding the status of your payment.

There is nothing wrong with the ACH system. We have sent the funds to your bank. Depending on your financial institution, it can take up to 7 business days to reflect in your account.

If after the 7th business day payment is not received, please email [email protected] for immediate assistance.

For additional assistance, please visit the FASHIONPHILE Help Center, reply to this email, or call Client Services.

Thanks again; we are excited you chose FASHIONPHILE to help you find a new home for your treasure.

Kind Regards,
Dania | Client Services Specialist

 

[caannie]

I suggest anyone missing a payment from Fashionphile send an email to the above address. Maybe enough emails they'll take it seriously.

 

[Glitterbomb]

I suggest anyone missing a payment from Fashionphile send an email to the above address. Maybe enough emails they'll take it seriously.

I think they are doing it on purpose though. I don't believe they really sent the funds, because they should have shown up within 24 hours, like they always do. They really must be having serious cash flow problems.

 

[Glitterbomb]

My items only took 2 days to ship from Phoenix to Carlsbad and they were scanned in within a day or two of arrival which surprised me compared to June 2020 when it was really slow about a week to process in. The part that is now a slow down is the payment processing....it was when you got the "you've been paid" email about 24 hrs later showed in account but now it's taking 5-7 days to hit bank.

Hi! It took nearly two weeks for the carrier to deliver the package to FP. I dropped it off at my local UPS store on 9/12 around 9:30am EST and the UPS tracking info states that it was delivered on 9/23 at 12:18pm. I assumed the delays were due to low staffing and/or general slowness due to COVID. I got an email on 9/28 from FP notifying me that they got the items and another one on 9/29 stating that they'd initiated payment, but the money didn't actually hit my bank until 10/5. It was exactly one month from quote to payment.

Dang that sounds like an all-around headache! The fact that FP had it in their possession for almost two weeks before you actually got paid is so unacceptable IMO. Why are they sending the “we initiated payment” email when it’s clearly not the case? It used to be a next-day deposit and it’s not like banking rules have changed lol.

I’m glad I popped into this thread. Like I said, I haven’t sold to them since the spring, and I was going to send in another item for a quote but I think I’ll hold off. I’m not about these Tradesy-esque processing times

It looks like this was happening in October 2021 as well.

 

[kadya]

Helo,

Thank you for contacting FASHIONPHILE Client Services regarding the status of your payment.

There is nothing wrong with the ACH system. We have sent the funds to your bank. Depending on your financial institution, it can take up to 7 business days to reflect in your account.

If after the 7th business day payment is not received, please email [email protected] for immediate assistance.

For additional assistance, please visit the FASHIONPHILE Help Center, reply to this email, or call Client Services.

Thanks again; we are excited you chose FASHIONPHILE to help you find a new home for your treasure.

Kind Regards,
Dania | Client Services Specialist

WOW

I don’t like that response one bit. That’s SUPER defensive. “There’s nothing wrong with the ACH system.”
Technically, the rep isn’t wrong…I’m sure their ACH processing system is just fine. Fashionphile just isn’t initiating the payments.
I’ve worked with banking and ACH for ten years, it doesn’t take 7 BUSINESS DAYS to process a direct deposit Even those who don’t have industry experience - just prior FP experience - also know this. Their payments were same day or next day for YEARS. You can’t go from that to a Tradesy-type payout model and not have people speculate at your longevity as a business.

 

[Moxisox]

I’ve had 2 Gucci bags in excellent/new-like condition rejected from Fashionphile in the last couple months as well. Always saying they have too many in stock. I’ve never used Yoogis before, but it sounds like a good option now.

 

[Glitterbomb]

I will say also, I sold an AP frosted white gold watch to FP for 33k, and they listed it for 44k and it sold within hours of being listed. The reason it sold so fast is they severely underpriced it according to current market value. Secondhand those very same watches on chrono24 and other timepiece reselling platforms & stores are selling for around 65k (over retail because they are nearly impossible to get in store). There's no reason FP would under price a coveted item so dramatically unless they desperately need the cash....and quickly. Their items are sitting for too long, and they must no longer have the turnover rate that they used to. It makes sense along with the payouts not being initiated for as long as possible despite suppliers falsely being told they were, and with popular items like Birkins, Kellys, etc in excellent/new condition being rejected for quotes. I recently sent two very expensive VCA pieces to FP for consignment and I'm honestly concerned if they go out of business what will happen to my items...

 

[Glitterbomb]

I called today and they basically said that payment initiated doesn't really mean that they actually sent the money yet... that just means the payment has been accepted and they sent request to the finance department to release the money to the seller. They gave me email address to finances to write to them if I'll not receive my money till the 1st of October

 

[caannie]

WOW

I don’t like that response one bit. That’s SUPER defensive. “There’s nothing wrong with the ACH system.”
Technically, the rep isn’t wrong…I’m sure their ACH processing system is just fine. Fashionphile just isn’t initiating the payments.
I’ve worked with banking and ACH for ten years, it doesn’t take 7 BUSINESS DAYS to process a direct deposit Even those who don’t have industry experience - just prior FP experience - also know this. Their payments were same day or next day for YEARS. You can’t go from that to a Tradesy-type payout model and not have people speculate at your longevity as a business.

AGREED. There's nothing wrong with their ACH, they just lied about sending payment. I emailed their accounting department and told them we know that, too. Don't blame it on my bank when people from multiple locations using multiple different banks ALL haven't been paid. They are dragging ass because it's a 3 day weekend, just like they dragged ass checking my stuff in last weekend. I sent FP two items and Yoogiscloset two items on the same day via UPS. It only took 2 days for FP to get my box in New Jersey and over a week for Yoogiscloset to get the other box in Seattle. Yet Yoogi's has already paid me via PayPal and the money was transferred and IN MY BANK 2 days ago! No excuse, Fashionphile.

 

[Glitterbomb]

AGREED. There's nothing wrong with their ACH, they just lied about sending payment. I emailed their accounting department and told them we know that, too. Don't blame it on my bank when people from multiple locations using multiple different banks ALL haven't been paid. They are dragging ass because it's a 3 day weekend, just like they dragged ass checking my stuff in last weekend. I sent FP two items and Yoogiscloset two items on the same day via UPS. It only took 2 days for FP to get my box in New Jersey and over a week for Yoogiscloset to get the other box in Seattle. Yet Yoogi's has already paid me via PayPal and the money was transferred and IN MY BANK 2 days ago! No excuse, Fashionphile.

Same here, it took a week for my package to get to yoogis but they paid me out already for my item days ago. Meanwhile I'm still waiting for my $50,000 payout from FP and they clearly lied saying that they initiated it. It's just on the list for someone in accounting to actually submit on Tuesday (I would say Monday but Monday is the 4th of July, so it'll probably get pushed out til Tuesday). And then it won't show up in our bank accounts til Wednesday.

 

[caannie]

WOW, it appears they DO have control over when it shows up in your bank account! Lol

Hello,

Thank you for your business!

Upon review of your account, we show that a payment was processed on 6/27 via ACH Direct Deposit to your account information on file.

Funds will appear in your account tomorrow.

Thank you for choosing Fashionphile, have a wonderful day!

Kind Regards,

Fashionphile Accounting Team

 

[kadya]

Lol, “processed on 6/27”….okay then FP

You’ll have to let us know if they actually do appear in your account tomorrow, I can see them not showing up and nobody being available for the long weekend.

It’s sad because FP was like, the gold standard for resale sites for a long time but now I just don’t trust them like I used to when it comes to selling.

 

[caannie]

Lol, “processed on 6/27”….okay then FP

You’ll have to let us know if they actually do appear in your account tomorrow, I can see them not showing up and nobody being available for the long weekend.

It’s sad because FP was like, the gold standard for resale sites for a long time but now I just don’t trust them like I used to when it comes to selling.

It was in the bank when I woke up this morning. Clearly they have plenty of control over when deposits are made. I'm guessing they were stalling until the first of the month, probably for accounting purposes.