Ruthenium Hardware peeling?

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Stacy31

Stacy31

O.G.
Sep 27, 2008
4,534
837
#1
Hello! I am so upset and I thought this would be the best place to express my concerns. *The issue is on the bottom right corner.......My brand new Chanel le boy in emerald green with RHW is peeling! I have contacted my SA and she is looking for a replacement, but I am concerned because I have other bags with RHW and never knew this could be an issue. Has anyone else had this problem or know what process Chanel uses to make RHW? Thanks in advance20160930_101046_resized.jpg 20160930_101054_resized.jpg
 
#2
I have no experience with this hardware, however, I merely wanted to respond to say how awful I feel for you!! Such a GORGEOUS Emerald Green! How devastating for this to happen!! Such a shame! :sad: I will be wishing you a rapid replacement WITHOUT this "defect"!
 
#3
Omg how awful!! I'm so sorry this happened to your baby :( I personally just assumed RHW was done by a more "unfinished" processing of the metal; I didn't know it was a coating.. This is worrisome. This peeling hasn't happened to mine but I hope your problem is resolved soon! Gorgeous green Boy!
 
#5
What??!! I did not know ruthenium hw was coated..... That's so strange! I've never seen this happen on Ruth hw before. [emoji30][emoji30][emoji30]
 
#7
Plumeria233 said:
I have no experience with this hardware, however, I merely wanted to respond to say how awful I feel for you!! Such a GORGEOUS Emerald Green! How devastating for this to happen!! Such a shame! :sad: I will be wishing you a rapid replacement WITHOUT this "defect"!
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Thank you! My SA just informed me that a new one was on the way to her! What a relief!
 
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#8
tenshix said:
Omg how awful!! I'm so sorry this happened to your baby :sad: I personally just assumed RHW was done by a more "unfinished" processing of the metal; I didn't know it was a coating.. This is worrisome. This peeling hasn't happened to mine but I hope your problem is resolved soon! Gorgeous green Boy!
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Me too! I always thought RHW was the "safe" hardware. I have other bags with RHW and never knew it was a coating!!
 
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#11
I also thought that RHW is the original disstressed silver or something of that nature. I would never believe it if anywone was to tell me that it is a coating on SHW. I am very happy that you will be getting a replacement. I am the person who does not really get too worried about minor flaws and scratches, but it was your issue that made me realize even more that, although expansive, these are just bags, not work of art. They are not meant to be indistructable and should be used and enjoyed. With time they will develop ware and tare that I find to be unique characteristics of each individual bag and I embrace it. Please do not get discouraged, use and enjoy your wonderful boy bag. To me your bag is gorgeous either way.
 
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#12
Stacy31 said:
Neither did I!! I had no idea until this incident. It thought it was the most durable out of all of the hardware choices....
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OMG!!! that is sooo crazy, i seriously thought the ruthenium had natural distressed/aging, NOT COATING!! wow!! i really hope they can find you another one and this is just something that sneaked past quality control. i really still want a boy with this same ruthenium hardware so hoping this is not gonna be a new issue with this hardware!!
 
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#13
Olgita said:
I also thought that RHW is the original disstressed silver or something of that nature. I would never believe it if anywone was to tell me that it is a coating on SHW. I am very happy that you will be getting a replacement. I am the person who does not really get too worried about minor flaws and scratches, but it was your issue that made me realize even more that, although expansive, these are just bags, not work of art. They are not meant to be indistructable and should be used and enjoyed. With time they will develop ware and tare that I find to be unique characteristics of each individual bag and I embrace it. Please do not get discouraged, use and enjoy your wonderful boy bag. To me your bag is gorgeous either way.
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Respectfully, I understand your perspective, however, "this" gorgeous Emerald Green Lambskin (if I am not mistaken?) Boy Bag is brand-new! The peeling of aged rheuthinium, that I would bet almost everyone on this forum would be shocked to see, is not "normal wear and tear". Stacy31 should never tolerate this type of defect, more like "radical phenomenon", and I am thrilled to hear that her SA has found her a replacement.

Stacy31: Do keep us posted on the outcome of your replacement. The gorgeous color of your le Boy seems quite rare, I wonder if it is in anyway associated with this "color lot", so to speak?
 
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#15
Another one here who didn't know RHW is also a coating on silver!!!
I seriously thought it's distressed / aged metal that will be the most durable HW!

Glad to hear your SA has found you a replacement!
 
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