Maybe she is very ill now, but OP has tried to contact her for the last two weeks of September and during that period of time Lesley posted multiple times on her private FB page and was perfectly fine. Now I am not going to be rude enough to post screenshots (that I have) but maybe enough of constant defending and providing excuses for a service that does not deliver and does not care about the customers.
I'm certainly not trying to get into an argument and in no way am trying to take sides on this issue, but for what it's worth, Lesley was in contact with me frequently during the last two weeks of September regarding two authentications I sent in. She responded to numerous emails and requested additional photos more than once. She explained that she was dealing with a health issue of her mother's and that was the reason for the delay in responding. I just recently dealt with something similar which delayed my shipping of several eBay orders, so I totally feel for her on that situation.
But I just wanted to make sure that everyone knows Lesley was working with at least some customers during the last two weeks of September prior to her leave of absence.
